Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,408 Posts
Post | Hearts | Replies |
|---|---|---|
|
Didn’t get everything i ordered
I ordered a few items from Sephora and i didn’t get everything i
ordered. On the receipt it says all the items that are suppose to be in
the box but not all of them are in there. Who do i contact about this?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Didn’t get everything i ordered
Hi Tairgreen! It looks like you've been assisted with this. If you'd
like further assistance, please send myself or another mod a PM. Thank
you, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Package says delivered but i haven't received it.
i just checked my tracking status and it says delivered at 1: 54 pm
today. Unfortunately, i still don't have it. Please, help!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Package says delivered but i haven't received it.
Hi jmxmujer, Sorry to hear about this experience! I can see you have
already been assisted. If you'd like further assistance, please send
myself or another mod a PM. Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
what happened to my online order
what happens when my online order shows cancelled and unauthorized?
0
1
| 0 Hearts |
1 Reply
|
|
Re: what happened to my online order
Hi hoopgirl! Let me take a look 🙂 I will send you a PM shortly! Bisous,
Sian
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Too Late To Choose Another?
I received this email, and I know the SPRITZ promo code lets you choose
2 samples. Since one was cancelled is it too late to choose my second,
will they automatically give me a second of their choice,...
0
1
| 0 Hearts |
1 Reply
|
|
RE: Too Late To Choose Another?
You'll get two just not the ones you've choose , they this to me all the
time and it's obnoxious
0
0
| 0 Hearts |
0 Replies
|
|
Missing VIB points?
I just recently made an order and my VIB points aren't showing up on my
account. I am able to find the order through my account and have even
got a confirmation email stating my order went through. How do I get my
points?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing VIB points?
Hi PreyaBudrhram, I'd be happy to look into this for you! Sending you a
PM to assist further. Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
LOST PACKAGE~
My tracking number said my package was left on the front door Nov
13rd,but I checked my front door carefully, and can't find it anywhere.
and I also checked the camera no one delivered on that day. It...
0
1
| 0 Hearts |
1 Reply
|
|
Re: LOST PACKAGE~
Hi @Maggiefeng, I am so sorry to hear this! I will send you a PM so that
I can further assist you. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
WORST customer service
I am a rouge member who placed an order on Nov 4th. My order status
still says "pending." I called Sephora several times, but automated
message just keeps repeating that due to high volume, they canno...
1
1
| 1 Hearts |
1 Reply
|
|
Re: WORST customer service
Hi @angryrouge, I'm sorry to hear about this experience. I will take a
look at your order and send you a PM! Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Another Sephora Shipment Fail 11 2017
SEPHORA What a FAIL! I have been missing the "deluxe" samples out of
past orders, but I just wrote it off. Local JCP Sephora not so great in
customer service. But when it comes to shipment receipt alm...
1
0
| 1 Hearts |
0 Replies
|
|
Deluxe samples cancelled?
I used spritz instead of 20forrouge specifically to get the samples. But
now the samples are cancelled. (Weird because I can still use the code
and choose the same samples) Is there a way to fix that?? Can I cancel
the order?
2
5
| 2 Hearts |
5 Replies
|
|
Re: Deluxe samples cancelled?
Hi @Anonymous, I am sorry to hear this! I will send you a PM to assist
you further with this. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
RE: Deluxe samples cancelled?
This happened to me except I️ got Burberry and my mascara got cancelled.
I️ would really like another option, since being VIB or Rouge allows the
choice of 2 items to choose from for this offer.
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Deluxe samples cancelled?
Hi @Corkster6, @angelicad, I am sorry to hear this! I will send both of
you a PM so that I can assist you further with this. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
RE: Deluxe samples cancelled?
Same thing happened to me with the Black Opium. It's still showing up in
stock. I'm going to return my purchase. I didn't need anything and I
just wanted the mini fragrance.
0
0
| 0 Hearts |
0 Replies
|
|
RE: Deluxe samples cancelled?
Good question; I did the same thing, but I don’t want to alter or cancel
my order. Since we’re Rouge we get 2-day Flash shipping, which means
ordinarily it might not be possible to cancel—meaning, wha...
0
0
| 0 Hearts |
0 Replies
|
|
refund from cancelled order
I have ordered $690's products on the Sephora website by using my
international visa card, but it has been cancelled. I received an email
saying that I wouldn't be charged. I thought I can get the ref...
2
1
| 2 Hearts |
1 Reply
|
|
Re: refund from cancelled order
Hi @Anonymous, I am sorry to hear this! It may take up to 7 business
days for those funds to return to your credit card however, it is up to
your financial institution. I would suggest reaching out to...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Hello
Hi @susirea, I sincerely apologize for the shipping delays. We are
experiencing delays due to high volume. I will send you a PM so that I
can look into this further for you. Best, -Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
unsucceful authorization
Hi...I place an order in November 11 and yesterday I see that is
Unsuccessful authorization...I check the bank and the money are
blocked...I check the address and all is ok...I don’t know what happen
...
0
3
| 0 Hearts |
3 Replies
|
|
Re: unsucceful authorization
Hi @Anonymous, I am sorry to hear this. Anytime there is an unsuccessful
authorization any pending transactions will be reversed and it can take
up to 5 days for those funds to return to your credit c...
0
0
| 0 Hearts |
0 Replies
|
|
RE: unsucceful authorization
This happened to me awhile ago. I was charged the extra cost on my
account at first although it said unsuccessful but then it fixed itself
after a few weeks. I called my bank and I called the Sephora ...
1
1
| 1 Hearts |
1 Reply
|
|
Re: RE: unsucceful authorization
And you know why this happen?? Because...I don’t want the money....well
I want it but I prefer my order.... thanks to replay!!!!
0
0
| 0 Hearts |
0 Replies
|
|
Got two charges after two error messages!!!
I went online to place my order for VIB sale and when I pressed PLACE
ORDER an error messaged popped up saying order cannot be processed... I
checked my card and pressed PLACE ORDER again and got the ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Got two charges after two error messages!!!
Hi @GoldGoddesa, I am sorry to hear this! I will send you a PM to
further assist you. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
unsuccessful authorization
I used my shop and ship US address to ship items to my US address,
however my billing address is in the UK and they have already charged my
card !! What do they mean by unsuccessful authorization??
0
1
| 0 Hearts |
1 Reply
|
|
Re: unsuccessful authorization
Hi @MK5000, I am sorry to hear this! I will send you a PM to assist you
further. Best, -Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Natasha Denona Aeris and Joya
I was well aware of some palettes were received broken. I bought mine in
store. I’ve had them both for a week and they were not damaged at
all...until today. I picked Joya up to use it and one of the ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Natasha Denona Aeris and Joya
Hi @darlyndar, I'm very sorry that your palette became damaged! I
recommend keeping an eye on updates from the brand for this information.
If you'd like to return the palette purchased in-store, pleas...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Natasha Denona Aeris and Joya
@LaurieBT Thanks for responding! I just smooshed that baby right back in
the pan and it’s fine. No need for me to exchange or return it.
0
0
| 0 Hearts |
0 Replies
|
|
how to cancel an order?
I just placed an order 20mins ago. How can I cancel it? I use the wrong
bank account. And I call the customer service, it is closed. Who can
help me?
0
1
| 0 Hearts |
1 Reply
|
|
Re: how to cancel an order?
Hi @Angel2008, Upon review, I see that the order placed on 11/15 was
successfully cancelled. Thank you for your patience! - Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Change my birthday on Sephora
I forgot to set my birthday when registering. How do I change it? I want
it to be set July 22 1997 which is my real birthday.
0
3
| 0 Hearts |
3 Replies
|
