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198,744 Posts
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Re: dr Brandt magnetic mask
Hi @chrissycat500, @renitarae is right! The travel sized version also
comes with a magnet. All my best, Megan
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My order status is unsuccessful authorization
Hi, mi order has been cancelled it say unsuccessful authorization what
does it means.
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Re: My order status is unsuccessful authorization
Hi @Anonymous, I will send you a private message to clarify. All my
best, Megan
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Will Dyson Ouai set be back in stock?
Just wondering if the Dyson hair dryer-Ouai set will be back in stock
any time soon?
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Re: Will Dyson Ouai set be back in stock?
Restock dates may vary. I recommend signing up for an email alert to be
notified when the item is available online. You can also use the Find In
Store feature; be sure to contact the store first to confirm
availability. xo, jamila
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Someone used my credit card
On the 10 of November I made a purchase and I added my credit card. Then
right now I got a notification saying I made another purchase, which I
did not. I’m curious to know if this has happened to anyone???
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Re: Someone used my credit card
Hi Lorena101495, Please contact us as soon as possible at 1-877-Sephora
(1-877-737-4672), thank you.
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RE: Someone used my credit card
If there is an unauthorized purchase on your credit card you should
contact your financial institution immediately. But make sure it’s not
partial shipment which would mean that you are charged twice (as orders
ship) but for smaller amounts
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commodity perfume Wool travel spray questions
I have been using the Commodity Story Book scents for quite some time
and just purchased the Wool travel size spray during the VIB Rouge sale.
My question is 1. I feel like this Wool smells different ...
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Re: commodity perfume Wool travel spray questions
Hi there @OhMexico. You are welcome to bring your purchase in-store or
return it by mail for a refund of exchange, 60 days from the original
date of purchase. xo, jamila
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Re: wrong item
Oh no @jassica0601. So sorry about this. I'll send you a private
message. xo, jamila
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Re: Shipping
MissHeartbeat, You can also view our international store locations
here:https://www.sephora.com/international-websites
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Re: Shipping
@Anonymous India is not listed as one of the countries Sephora USA ships
to: https://www.sephora.com/international-shipments
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Product missing from order.
I received my Sephora VIB Rouge sale order on Tuesday November 7th and
was missing the Laneige moisturizer that I ordered. I emailed customer
service just after opening the package and have yet to rec...
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Re: Product missing from order.
Hi @dancehalldrug. So sorry about this. I'll send you a private message.
xo, jamila
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Missing item and broken perfume
Hi, I received my Play box today. The perfume package is in the bag, but
the perfume is missing. I completely dumped out the bag and no perfume
to be found. Thanks.
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Re: Missing item and broken perfume
Hi there @amwray. So sorry about this! I'll send you a message to
assist. xo, jamila
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Postage to uk
Hi there, my partner has been trying to place an order with your store.
All goes well until she gets to the basket/checkout and there is no
option to ship to the UK. We have both checked the relevant ...
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Re: Postage to uk
Hi John, You will need to click on the 'Ship International' button at
checkout and also you will need to do so on a desktop and non mobile
device. Thanks!
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Re: Postage to uk
Hi @Anonymous! On the "basket" page, there is a red button for US
checkout, with the paypal button under that. Under both of those buttons
should be a small "Ship International" link. Use that for shi...
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Shipment address
I have placed a order and has not been sent out for shipping. I have put
that wrong address is there a way to change it to the correct one before
it gets shipped out??
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Re: Shipment address
@ericaher Call customer service a.s.a.p! There is a very small window
where they can change or cancel orders, and calling gets the quickest
response
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Order Confirmed, Shipment Pending, Item Out Of Stock (VIB SALE)
I ordered within five minutes after midnight for the VIB sale, got my
email confirmation, but order is still pending and now one of my items
is out of stock. In the event my item that is out of stock ...
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RE: Order Confirmed, Shipment Pending, Item Out Of Stock (VIB SALE)
That stinks. I am bummed because one minute Glamglw was for 100 points,
when I tried to finish my order it was out:(
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Re: RE: Order Confirmed, Shipment Pending, Item Out Of Stock (VIB SALE)
Oh, don't even get me started on the 100 point samples. The last two
times I ordered (including this time), the CoverFX drops were out of
stock again. So lame. Also, still no reply from customer servi...
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Re: RE: Order Confirmed, Shipment Pending, Item Out Of Stock (VIB SALE)
Hi all @ItsJLo + @Coachxoxo. If you see an item you ordered is out
stock, that won't affect your order. What you see is the current
inventory of the item. If an item is out of stock at the time we ful...
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International Order Problems adding perks and samples
Hello thereposting there on the off chance somebody else has this
problem when trying to complete an international order. At check out
when I try to add samples or perks it says every single one is re...
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Re: International Order Problems adding perks and samples
Hi irishstew, I'm sorry to hear you're having trouble adding items to
your basket! While some items may be restricted, you should still be
able to select items from our sample selection. If this issue...
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Opened and Damaged Item
I was very excited to receive my package this afternoon. However, I
noticed two items' packaging box were open. One of them, BURBERRY Fresh
Glow - Luminous Fluid Base, is damaged. The pump cap fell ou...
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Re: Opened and Damaged Item
Hi @Livia1020 I'm sorry to hear that you received a damaged item. I will
send you a message to help.
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Merging accounts together
Hi, I need some help on merging two accounts together! Thanks in
advance! MoGanna
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Re: Merging accounts together
Hi @Anonymous If you still need assistance with this, please send me a
private message.
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Re: Merging accounts together
The fastest way to do that is to call the Sephora phone number. That's
how I merged my accounts. 🙂 Good luck and happy shopping! 🙂
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