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200,528 Posts
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11/10 Order delay
Hi,I placed my order on 11/10 but the status is still being processed. I
understand that due to high volume, my order may be delayed, but the
order contains a wedding gift to my friend whose wedding i...
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Re: 11/10 Order delay
Hi @Ada9090 and @Sandisue359, I'm so sorry for any inconvenience that
has been caused by the recent delays. Please take a look at more
information regarding the delays and shipping dates here. > https...
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Missing item in one of the orders I received today.
I had 2 boxes delivered with a total or 4 orders as some were sent
together. I am missing a small palette from order # ----------. Hoping
to receive help here as the phone wait is insane tonight. Thanks.
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Re: Missing item in one of the orders I received today.
Hi @LorindaLynn, I'm so sorry for the delay in our response! Upon
review, I see that you have been assisted with the missing palette in
your order. Additionally, I've removed the order number from you...
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hmmm....guess I will have to try calling after work
hmmm....guess I will have to try calling after work
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Re: how can i cancel my order that is in progress?
Hi @Anonymous, I'll send you a private message requesting more
information so I can assist. - Laurie
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Order Stuck in progress
When ordering, my shipment date said it should be delivered to me on 16
Nov. So, when I decided to track my shipment to see where it is(because
it's 16 Nov. now..), turns out they haven't even sent it...
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Re: Order Stuck in progress
Hi @Anonymous, I'm sorry that your order is taking longer than expected
to ship! Please visit the following thread to learn more about order
delays and shipping dates. > https://community.sephora.com/...
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2 Day Flash shipping but order still hasn't shipped?
I'm VIB Rouge so I have 2Day Flash shipping. I ordered something on
11/14, but today is 11/16 and it hasn't even shipped yet. It still says
the order is pending? How come?
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Re: 2 Day Flash shipping but order still hasn't shipped?
Hi @trishna87 and @ColleenaBeena, I'm very sorry that your orders are
taking longer than expected to ship! Our distribution centers are
working diligently to have all FLASH 2-day orders on their way a...
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Re: 2 Day Flash shipping but order still hasn't shipped?
I am in the same situation. Super frustrating.
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shipping cancelled
My order has been in progress for about 2 weeks now and it just said
that it shipped. When I went to look at the order it said that one of my
items was cancelled when I never had cancelled it. Please help.
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Re: shipping cancelled
If one of your items was out of stock when your order was processed then
that would be a reason why it got cancelled.
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Hourglass
Is the Hourglass Ambient Lighting Edit Volume 3 Palette going to come
back before the holidays?
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Re: Hourglass
Hi @kelsie6343, I apologize that we are unable to specify when products
will become available. I recommend keeping an eye on the Hourglass brand
page. > https://www.sephora.com/hourglass. - Laurie
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Has anyone received their order yet?
It has been 6 days now and my order is still "In Process" status. Anyone
else facing this issue?
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I ordered Nov. 15 and just got an email saying it was shi...
I ordered Nov. 15 and just got an email saying it was shipped today.
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RE: Has anyone received their order yet?
I placed an order November 15 and my order still says processing 😞
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RE: Has anyone received their order yet?
Yes I did. I placed 4 orders on November 6th and received them all
November 13th. My visa was charged as soon as I placed the order. (Im in
Canada)
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my order doesn't even show up on my bank statement. This...
my order doesn't even show up on my bank statement. This is annoying, it
wasn't like this last year.
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Re: my order doesn't even show up on my bank statement. This...
Hi Bobcat14, If you still have questions about this order, please send
me a PM with more details about the issue you are encountering. I'd be
happy to take a look into it! Bisous, Sian
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Re: Has anyone received their order yet?
Me too!im kinda worry now esp seeing so many ppl complaining about
cancelled order/unsuccessful authorization
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Re: Has anyone received their order yet?
Hi @maghk, I noticed you posted in another thread you received your
shipping notification. I hope you enjoy your items! Bisous, Sian
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RE: Re: Has anyone received their order yet?
Good news! The order I made 6 days ago is now on its way, I got.
Tracking number and all and it states that express shipping will not be
affected. So maybe our orders do need upto 7 days. If you call ...
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Re: RE: Has anyone received their order yet?
Hi jessycaMua143, It looks like your orders have shipped! If you have
any questions or concerns, please send myself or a mod a PM 🙂 Bisous,
Sian
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RE: Has anyone received their order yet?
Good news! The order I made 6 days ago is now on its way, I got.
Tracking number and all and it states that express shipping will not be
affected. So maybe our orders do need upto 7 days. If you call ...
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Black Friday
I was just wondering if the black friday preview online only or if the
sale is also in stores?
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Points?
Do the points ever expire? And Im I’m a vib and about to become a rouge,
will the year I’m a rouge start over and will it end in a month
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Re: Points?
@kpratt001 @Neelu659 Yes, points do expire but only *IF* you have no
activity on your account for 18 months. So as long as you make at least
one purchase or even just redeem your birthday gift, then y...
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ur points will not expire but ur spending resets in janur...
ur points will not expire but ur spending resets in janurary .so u have
to spend $1000 to bcme a rouge
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change my bday date
I would like to know how can I change my bday date so it could be
reflected on my sephora app?
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Missing items from my order
I am missing a few items from my order. I received my box yesterday and
opened it this morning to find that a few things were not there but were
on the packing slip. I paid a lot of money for those things and they
aren't even here.
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Re: Missing items from my order
I'm sorry to hear about this @meeru95, I'm sending you a PM to assist
you further! Bisous, Sian
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