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200,624 Posts
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Order Delay
I placed an order on November 11 and it's still in progress 6 days
later. Almost none of the rewards I added to my order are available and
I've been screwed in the past where I didn't receive the rewa...
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Re: Order Delay
My order from 11/6 took 8 days to ship & they overnighted it instead of
the regular flash shipping. Placed another order 11/15 and got the
tracking number today but it hasn't been handed off to UPS yet.
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RE: Order Delay
I also placed my order on the 11th. And mine just shipped today! Don’t
worry, yours will ship. Mine split into two orders. I got all my samples
and everything. I just got the first half today, because...
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I ordered mines on the 10 and still nothing. My bank even...
I ordered mines on the 10 and still nothing. My bank even applied the
money back into my account smh. So I guess when I see the money cone out
then I will know my products are on the way.
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yes, Sephora did that with my big order...reversed the ch...
yes, Sephora did that with my big order...reversed the charges and then
immediately charged the same amount. my bank flagged it as fraud. :S. I
did get the order and it was all there, including the sa...
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Re: yes, Sephora did that with my big order...reversed the ch...
So did you get your order for free then since your bank flagged it as
fraud? And what day of your order did they do your chargeback?
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Lost package
I placed an order on Novermber 14, and on November 15 the tracking
history on Canada post showed that the package is delivered. However I
wait until today, still didn't receive my package. The record ...
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This SAME EXACT thing happened to me, except I was litera...
This SAME EXACT thing happened to me, except I was literally standing
there waiting for the mail man to be done delivering and watched while
he DIDNT put the package in and left, and got the notificat...
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RE: Lost package
Glad I’m not the only one that this happened too I ordered the diamond
palette and I was supposed to receive that and a ton of samples I didn’t
get anything and they said it was delivered. I have neve...
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Re: Lost package
Hi @chocolattte, I'll take a look at your recent order and will send you
a private message with more information shortly after. Thank you for
your patience! - Laurie
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Re: Lost package
btw, the package locker is different from other delivery conditions. If
the package is not received, I will know immediately. It will not be
like delay or something else. It is for sure that other peo...
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Unsuccessful Authorization, pending order
My first order November3 ,2017 was cancelled. 2. NOVEMBER 10, 2017 #was
cancelled again. 3.NOVEMBER 13, 2017 # is pending. I think it will be
cancelled soon. Last night I tried to make another order a...
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Re: Unsuccessful Authorization, pending order
Hi @Anonymous, I'll send you a private message to assist you. Best, Mali
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Even exchanges
I bought the Fenty Beauty foundation during the VIB rouge, but it's
sadly too light on me. If I exchange it and get a colour that matches
me, do I have to pay the full price for it? Or does the 20% off carry
over? Thank you!
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Re: Even exchanges
Hi @Consuela96, When you exchange this in store you should not have to
pay more for it. It should just be a swap out but I would call the store
to verify this before you make the trip. You will also n...
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Re: how do I start my own group??
Hi @Kadijalovee123, At this time the Groups on Community are pre-set.
Thanks! Best, Mali
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MY ORDER WAS CANCELLED FOR NO REASON!
I placed an order on the 12th of november when the Beauty Insider sale
was on. Today my order was cancelled because apparently the payment
couldn't be processed. The status is unsuccessful authorisati...
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Re: MY ORDER WAS CANCELLED FOR NO REASON!
Hi @Anonymous, I'll send you a private message to assist you. Thanks!
Best, Mali
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Kiehls spot correcting serum or DE glycolic night serum?
Hi, I have been looking for a serum to reduce pigmentation/acne scars
and torn between kiehl's and Drunk Elephant. Please advise. Thanks!
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Re: Kiehls spot correcting serum or DE glycolic night serum?
Hi @Shalu318, I prefer using items from a brand together so I recommend
the Drunk Elephant Volume 1: Hot Date™ set or of course you can just
purchase the T.L.C. Framboos™ Glycolic Night Serum on its own. 🙂 Best,
Mali
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I renewed my VIB status but never received my 10% off code that usually comes with this status. Is this still being offered?
Did this happen to anyone else? Can Sephora offer feedback ?
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Re: I renewed my VIB status but never received my 10% off code that usually comes with this status. Is this still being offered?
Hi @JasmineNaomi, I don't think this is available upon re-qualifying
anymore but you should receive this for qualifying for the 1st time! I
would call in to have this applied to your next order. If yo...
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Canadian Sephora lack lustre?
After another week without the Weekly Wow deal, I decided to look over
at the American Sephora. Not only do they have Weekly Wow deal
happening, they also have significantly more Points rewards (right...
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Re: Canadian Sephora lack lustre?
Hi @bakeamuffin, I understand your frustrations and I'll forward your
feedback regarding these concerns. I know that it does not automatically
resolve it but nonetheless I think it will help. 🙂 Best, Mali
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Missing package and incomplete replacement order
I bought foundations during the weekly wow sale and I haven't receive my
order even though in the tracking it says it was already delivered. I
emailed Sephora 3x and they will send me again my orders ...
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Re: Missing package and incomplete replacement order
Hi @notsonats, I'll send you a private message to assist you. Best, Mali
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Has sephora canceled your VIB Sale orders???
Hi ladies, I just found out my three orders during VIB sales got
canceled, there is no email notification and I had to check in my
account to find out. I ordered some La Mer products, I am just wonder...
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lost package~anyone can help?
My tracking number said my package was left on the front door Nov
13rd,but I checked my front door carefully, and can't find it anywhere.
and I also checked the camera no one delivered on that day. It...
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Re: lost package~anyone can help?
Hi @Maggiefeng, I'll send you a private message regarding this.Thanks!
-Mali
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Re: order
Hi @melissamiloscia, Sorry for the delay. Once an order is placed we are
not able to cancel it or modify it, which includes changing the shipping
method. For more info on when you can expect your orde...
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orders in progress
I understand Sephora is backing up with high volume of orders right now.
But I placed my orders one week ago, none of my items is out of stock. I
just don’t really understand why Sephora is not doing ...
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Re: orders in progress
Hi @megyyy I'm so sorry for the wait! Our distribution centers are
working hard to get the orders out as quickly as possible. I see that
all of your orders have now shipped and appreciate your patience.
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Re: orders in progress
Is it possible to check when the order is going to be shipped? I was
promised by the Beauty Advisor (the online chat which now doesn't exist
anymore) that the order is going to be shipped on Monday. I...
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