Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Lasership - 6 Missing Packages

Unbelievable. I am on the phone with customer service now because 6 packages I ordered over the VIB sale have all gone missing. Lasership tracking says they delivered them all yesterday but they are nowhere to be found, and I was home all day.


This happened a month ago, but I thought it was a fluke. But 6 packages in one day? This is downright criminal. Sephora have lost my online business.

Re: Lasership - 6 Missing Packages

Hi @betterthanmink @annie109999 I'm so sorry to hear that you didn't receive your orders. I see both of you have now been assisted with this. 

Re: Lasership - 6 Missing Packages

I had the same issue - status said Delivered yesterday by Lasership, and I could not see the package anywhere around the house. I triple checked and nothing. I emailed customer service and still havent gotten a reply yet

Conversation Stats
  • 2 replies
  • 268 views
  • 2 Hearts Given
  • 3 Contributors