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200,553 Posts
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How to redeem monthly gifts for vib
how will I be Able to reedom my monthly gifts when I get to be a vib ?
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Re: How to redeem monthly gifts for vib
Hi Yasiyaso, You can check out a similar post here!
https://community.sephora.com/t5/Customer-Support/How-to-redeem-monthly-gifts-with-vib-card/m-p/2883195.
Make sure that you are subscribed to receiv...
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how do you subscribe to the exclusive emails? I haven't r...
how do you subscribe to the exclusive emails? I haven't received any
exclusive emails since I've had vib
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Wrong address
Hi! I've just placed an order on Dec 11and now the status is Shipped.
But I want to change my shipping address how can I do ? Besides, can I
change the order? I want to change the color of the lipstic...
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Re: Wrong address
Hi @Anonymous Sorry for the delay in our reply! If you still need
assistance with this, please send me a PM.
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Missing Palette in online order!
Hello, I just received my online order today which was the huda beauty
palette and the huda beauty lip gloss. I opened the box and only found 1
of my items, the lip gloss. I am so confused, I've order...
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Re: Missing Palette in online order!
Hi @Michellesquivel, I am so sorry to hear this! I will send you a PM to
assist you with this. Best, Zakiya
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Got my order - but no samples
Hello!I got my online order in on Monday, but my 3 free samples were
missing 😞Can you please let me know what happened? Thanks!
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1 Reply
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Re: Got my order - but no samples
Hi @Anonymous I'm sorry to hear that you didn't receive your samples. If
you still need assistance with this, please send me a PM with your order
number.
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Seriously, Sephora!?
I've thought about this review for a few days now and decided it's time
to post. The past three orders I've placed arrived with no samples. I'm
not saying they substituted a sample I requested for som...
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Re: Seriously, Sephora!?
Hi @Anonymous I'm sorry to hear that you haven't been receiving samples
with your orders. If you still need assistance with this, please send me
a PM.
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Notification when there is a spot on Sephora Play???
How do I sign up for notifications that there is an available spot on
Sephora Play? I have looked EVERYWHERE on the site and can't find it.
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Re: Notification when there is a spot on Sephora Play???
Hi @Fireball1972 Spots are currently open and you can subscribe here>
https://www.sephora.com/product/play-subscription-P396286?icid2=play_lp_top_subscribe_image
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Never got reward for attaining VIB status
Last night I made a purchase in store that was able to give me VIB, but
I didn’t get given a reward. How can I get it?
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Re: Never got reward for attaining VIB status
Hi @Kaiyen The VIB welcome kit can be picked up in store or added to an
online order.
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RE: Never got reward for attaining VIB status
You can always claim the VIB welcome kit online. It should pop up in
your rewards bazaar. Also, you should be getting a VIB welcome email
that contains the 10% off pass. The welcome kit includes a com...
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RE: Never got reward for attaining VIB status
I didn’t get anything this year for reaching VIB status. So, I think
it’s usually like a free makeover?
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Reward Points Disaster
Posting here in hopes that a fresh set of eyes may have an actual answer
as I have already talked to store staff in two different store locations
(totaling 4 employees + a manager) and written in via ...
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Re: Reward Points Disaster
Hi @Anonymous I'm sorry for the delay in our reply. If you still need
assistance in combining your accounts, please send me a PM with your
Beauty Insider card number.
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No samples?
i havent been receiving my samples. I already made like 3 orders from
you and in none i recieved samples. can you please get this fixed!
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Re: No samples?
Hi @maira88 I'm sorry to hear that you haven't been receiving samples!
If you still need assistance with this, please send me a PM.
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RE: No samples?
I didn’t receive any in my last order but I was okay with it because the
order got to me super fast! That being said I do dislike it when I don’t
get my samples because that is exactly how I decide if...
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rude customer service
I bought a lip stick online but I found out that the color isn’t same as
what I saw in the picture when I tried it in store. So , I called
Sephora three time and try to cancel my order (and I used $50...
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Re: rude customer service
Hi @Pandorarara Sorry for the delay in our reply! If you still need
assistance with this, please send me a PM.
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Points don't match!
Hi,I just got my beauty insider card a month ago when I made a purchase
in store. I earned 74 points. Then I opened an account with the same
email address I provided in store, and the points weren't s...
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Re: Points don't match!
Hi @Anonymous, I'm so sorry to hear about this! If you still need help,
please send me a PM with your BI card number and registered email
address. Thank you. Always, Danee
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Re: Points don't match!
Hi Danee! Thank you, I already did send you a PM yesterday, will resend.
Thanks, G
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transferring points to another account
hello! I dont remember my old accounts password and the email I used
isnt in service anymore. I created a new account but is there a way I
can get my old account points transferred to my new account?
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Re: transferring points to another account
Hi lindsayfx, I'd be happy to assist you with this! I'm sending you a PM
🙂 Bisous, Sian
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Re: transferring points to another account
Hi @Anonymous Sorry for the delay in our reply! If you still need
assistance with this, please send me a PM with your email address(es) or
card number.
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WHY are the orders Being cancelled???
why even on entering details correctly, my orders are being
cancelled?really upset on this, no intimation even of the cancellation
.If there is an issue, shouldn't there be given a chance to correct the
same and continue the order?
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No free samples with order
This was my first time ordering something online from Sephora and I am
verry disappointed. I just bought something small so I could redeem some
beauty points and I saw that you can get three free samp...
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Re: No free samples with order
Hi @Anonymous, I'm sorry to hear your complimentary samples were missing
from your package! If you still need assistance, please give us a call
at 1-877-SEPHORA. Thank you. Always, Danee
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Combining two Beauty Insider Accounts
Hello, I would like to know if it's possible to combine two BI accounts.
Thanks!
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Re: link beauty insider card
Hi @Anonymous! If you still need assistance in linking your accounts
together, please give us a call at 1-877-SEPHORA. Thank you! Always,
Danee
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Does this happen to everyone?
I placed an order and I was given the option of grabbing 3 samples. I
selected them and was excited to try them. Today I received my order and
received 3 completely different samples that I never selected. Does this
happen to Everyone?
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Re: Does this happen to everyone?
This happened to me too.I've placed 3 different orders over Decemeber
2017, adding up to $200+ and received NO samples in any of the 3 orders.
I contacted them via e-mail and got a shady "we can't gua...
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