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201,187 Posts
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Re: Cancelling Pending Order?
Hi @Anonymous, If you have not received assistance for this yet, please
feel free to send myself or another mod a PM 🙂 For faster assistance,
please call us t 1-877-SEPHORA. Bisous, Sian
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RE: Cancelling Pending Order?
Unfortunately no , you have to wait until you receive it then return it
, that's been my personal experience
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Re: Cancelling Pending Order?
I have that exact question. This should be able to be done online. I
don't understand why customer service needs to get involved.
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RE: Cancelling Pending Order?
You may want to call Sephora at 1(877)SEPHORA so a representative can
help you cancel the order @uwyllek.
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Issue with Beauty Remedy Play box
I received the wrong edition, but that has been delt with and the
products are all good, I had just wanted to try the one I'd choosen. But
now, I still haven't received the 50 point play pass. General...
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Re: Issue with Beauty Remedy Play box
Hi @UniKittyCatDC I'm so sorry for the confusion. I am sending you a PM
right now to provide further assistance. All my best, Megan
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I have ordered all the special edition play boxes and nev...
I have ordered all the special edition play boxes and never recieved an
email to redeem the 50 points as well. i always get the 50 points card
with the monthly playbox. Can you help me please????
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Re: I have ordered all the special edition play boxes and nev...
Hi @uzi1234, I'm so sorry to hear this and will be sending you a PM
momentarily to help. All my best, Megan
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Re: Issue with Beauty Remedy Play box
I also did not receive the correct edition, and I also did not receive
the 50 point pass.I actually did not even know I was supposed to have
received this pass until I read your post!
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Re: Issue with Beauty Remedy Play box
Hi @fairfieldct I apologize for the confusion here and will send you a
PM shortly to help. All my best, Megan
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WHAT IS THE PROBLEM?! Very UPSET
I've placed an order at Dec. 13 and now it's 17 and my order is still
pending. For my previous TWO orders they were was cancelled after a few
days of pending. I am really concerned about this one bein...
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Re: WHAT IS THE PROBLEM?! Very UPSET
Hi @Puffin329 I'm sorry to hear about your experience. If you still need
help with this, please give us a call at 1-877-SEPHORA for immediate
assistance.
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Missing Samples
I didn't receive any samples for my latest online order even though I
chose three. I was very disappointed especially since after submitting
my order I received an email that the item I chose from the...
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Re: Missing Samples
Hi @ElizDz, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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Price adjustment
Hi! So I purchased the Tarte starters skin & color set on Wednesday and
upon deciding to look up reviews on the included products, I saw that
the price had dropped. Do you guys offer a price adjustmen...
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Re: Price adjustment
Hi @janiceaesthetic If you still need assistance, please send me a PM
with your order number.
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adding points from receipt
I made a purchase just today but the guy didn’t ask for my email for my
Beauty Insider account, and I want to add the points from my receipt but
I don’t know how to do that, can someone help me please 😭
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Re: adding points from receipt
Hi @lupiterzz If you still need assistance with this, please send me a
PM with a picture of your receipt.
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I did not get my free samples
I placed an order and was told to pick 3 samples that I was gonna use as
stocking stuffers for my girlfriend but they didnt came in the box with
my order. Kinda false advertisements. I was really expe...
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Re: I did not get my free samples
Hi @Anonymous, Sorry to hear about this! If you have not already
received assistance with this, please feel free to send myself or
another mod a PM, or contact us at 1-877-SEPHORA. Bisous, Sian
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RE: I did not get my free samples
They won’t ship them separate, they may offer you 75-100 points to make
up for the lack of samples
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December box
Waiting patiently for my box to ship. It’s a Christmas present so Any
ideas when it might ship
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Re: December box
Hi @Anonymous, If you would still like assistance looking into this,
please feel free to send myself or another mod a PM 🙂 For faster
assistance, I recommend calling us at 1-877-SEPHORA. Bisous, Sian
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RE: December box
The FAQ states that Play! Boxes arrive 3-5 days before or after the 20th
of the month. They are typically shipped out the third week of the
month, although in the past they have gone out sooner.
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Online exclusive products
I was wondering how long the online exclusive products are usually on
the website for. If they only are here for a couple days or are they
online for awhile?
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Re: Online exclusive products
Hi @SherriMay It depends on the product. Sometimes we have a 1 day early
access online or it could be while supplies last.
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Re: order not received
Hi @Anonymous, I'm so sorry to hear this. Please send me a private
message with your order number for further assistance. Warm Regards,
Penelope
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Refund to a gift card?
I paid for an order with 2 gift cards, and two days after I placed the
order I was sent a shipping notice and got another email that one of
myitems had been canceled due to it being out of stock. I wa...
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Re: Refund to a gift card?
Hi @Brennanm141 I'm sorry to hear that one of the items from your order
was cancelled. The funds would automatically go back to the gift card.
If you still need assistance, please send me a PM with your order
number.
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Re: Refund to a gift card?
I am in a similar situation. I really regret sending my product back
rather than waiting to take it into the store for a gift card reimbursed
right away.
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Why can't I see my recent purchases?
The older versions of the app used to have a recent purchases list.
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RE: Why can't I see my recent purchases?
Hey @Anonymous, you can still see your recent purchases in the app. Go
to the "Lists" page and then select "Purchases".
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Seriously, Sephora?
Out of all these items, I'm receiving two. SO annoying. I've heard of
this happening to others but have never experienced it myself. I now
understand the frustration. At first (which seems like foreve...
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Re: Seriously, Sephora?
Hi @dreamsintexas I'm so sorry to hear those items were cancelled from
your order. If you still need assistance with this, please send me a PM
with your order number.
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@dreamsintexas If your items are in stock I recommend cal...
@dreamsintexas If your items are in stock I recommend calling customer
service and ask them to send you your items and charge you the price
with the discount. Same thing happened to me and they were a...
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Still Processing with Flash Shipping + Point Perk Cancellation
I placed an online order on Wednesday, December 13, and it's still
processing. I have flash shipping so when I placed the order, it said I
would receive it by the 18th. Since that's tomorrow and I hav...
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Re: Still Processing with Flash Shipping + Point Perk Cancellation
Hi @silvermoon87 I'm sorry to hear about your experience. If you still
need assistance with this, please send me a PM with your order number.
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Missing item in order
My box came in but 1 item is missing. Its the urban decay eyebrow
pencil. Everything is on the and the invoice says items that show can be
shipped separately but I've waited about a week now and still...
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