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200,518 Posts
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Re: Sample Sized Problem
Hi @Kagome15 and @Kamri09, I'm sorry to hear the complimentary samples
were missing from your orders! For immediate assistance, please contact
us via phone at 1-877-SEPHORA. Thank you. Always, Danee
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RE: Sample Sized Problem
I keep having the same problem too. I either get none of what I selected
or now no samples
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link my beauty insider account to my online purchases.
Hi, I'm having trouble linking my beauty insider account to my online
purchases. kindly assist. thanks.
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Re: link my beauty insider account to my online purchases.
Hi @Anonymous, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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Where is my order?
Hi, My order #was partially shipped. I received the first part of my
order on 12/7 and the tracking details say that the remaining part of my
order was delivered today. However I have not received any...
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Re: Where is my order?
hi @VinP, I apologize you haven't received the remaining items from your
order! Can you please contact us via phone at 1-877-SEPHORA so that we
can help resolve the issue? Thank you! Always,Danee
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Re: Where is my order?
Hi Danee,Thanks for reaching out. Someone already contacted me about
this order and I informed them that I actually received my order
already. The carrier had updated their website a earlier than the ...
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hello, are the 1 day flash deliveries sent by ups?
hello, are the 1 day flash deliveries sent by ups?
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Re: hello, are the 1 day flash deliveries sent by ups?
Hi @suzie88, This depends on where your package is being shipped to! If
you'd like us to look into this for you, please give us a call at
1-877-737-4672. Thank you 🙂 Always, Danee
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It would depend where you live. Its best to call customer...
It would depend where you live. Its best to call customer service to
find out.
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points not working
please help receipt from last purchase not adding points and missed
another rogue coupon completely never got it from nov
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Re: points not working
Hi @kittymeowz, I'm so sorry to hear about this! Please contact us via
phone at 1-877-SEPHORA if you have not yet received any assistance.
Thank you! Always, Danee
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Order shipment
Hello! I placed an order on 11th December. It's not shipped yet. Can I
know if I am going to get it before Christmas?
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Re: Order shipment
Hi @FarzanaRaisa, We'll be happy to look into this for you! Please
contact us via phone at 1-877-SEPHORA, if you have not already been
helped. Always, Danee
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Account
How can I delete and pass my points from one account to the other? I
have two accounts help 😭
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Re: Account
Hi @Anonymous, If you still need assistance with your accounts, please
contact us at 1-877-737-4672. Thank you! 🙂 Always,Danee
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Order Unsucessful authorization
My order kept getting cancelled due to unsuccessful authorization . All
my info are correct as 1 order was shipped but the rest didn't . Please
help
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Re: Order Unsucessful authorization
Hi @Anonymous, We'll be happy to look into this for you! Please give us
a call at 1-877-SEPHORA if you have not already been assisted. Thanks!
Always, Danee
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Re: Beauty insider card
Hi @Anonymous, If you still need assistance in linking your accounts
together, please contact us via phone at 1-877-SEPHORA or you can send
me a PM with your BI card number and registered email address. Always,
Danee
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If you're account now is linked to a different card, you...
If you're account now is linked to a different card, you might need to
call customer. Or start another account with the card you want to add.
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Unsuccessful Authorization
Hi, i am facing a similar issue of unsuccessful unauthorization as
others, I am in Europe and have been placing order with my PayPal and
credit card since a long time, I recently placed two orders bot...
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Re: Unsuccessful Authorization
Hi @Anonymous, I'm sorry to hear your orders have been cancelled! If you
still need us to look into this for you, please contact us via phone at
1-877-SEPHORA or you can send me a PM with your order numbers. Always,
Danee
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1 Day Flash Shipping
I placed an order and paid extra for the 1 day flash shipping so it
would be here tomorrow. Delivery estimate was for tomorrow. Your
disclaimer says 1 and 2 day flash shipping isn't affected by your d...
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Re: 1 Day Flash Shipping
hi @Jessie83, If your order did not arrive within the correct timeframe,
please contact us via phone at 1-877-SEPHORA. Thank you! Always, Danee
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can a mod pm me
I have a question, I placed an order this morning for a restock on my
foundation just prior to the 3X rewards, wondering if it’s possible to
get that promo since it was literally hours prior lol
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Re: can a mod pm me
Hi @bananachew, I will send you a private message in regards to this.
Thanks! Best Wishes, Janean
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ordinary early app access
I can see them but I can't buy anything, food these all already sell
out?!
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RE: ordinary early app access
Don't worry, they haven't gone live yet @infinitebrevity! I kept
checking all morning to make sure I wouldn't miss out on the release!
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Order not Shipped
Hello, I placed an order on December 7th. As of posting this, I still
have not received an email that my order has been shipped. It still
shows pending. Also, I noticed that the item I purchased is no...
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Re: Order not Shipped
Hi @Anonymous, We'll be happy to look into this for you! Please contact
us at 1-877-SEPHORA if you still haven't been helped. Thanks!
Always,Danee
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Gucci bloom.
Girls, do any of you know the size of the Gucci bloom 250 points insider
reward? Thank you!!
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Re: Gucci bloom.
Hi @yeilee, The Gucci Bloom Eau de Parfum For Her 250 pt perk is 0.17 fl
oz/ 5 mL! Always, Danee
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Re: No sample 😭😭third time already
Hi @EllyParkNguyen8 and @courtneyc, I am very sorry that your samples
were missing from your orders. I will send you private messages so that
I can further assist you with this. Thanks! Best Wishes, Janean
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