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201,187 Posts
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Re: OnTrac
Hi @MsB1009, I'm so sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Happy Holidays, ❤️ Raquel
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Why was my order cancelled?
Order Number: sephora why my 2 orders were canceled? I have paid for
this order from 2 of my own gift cards. Also, this has happened twice
and I wanted to take advantage of the 2017 reward which was $...
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Re: Why was my order cancelled?
Hi @Fabilicious, I'll send you a private message to assist you. Best,
Mali
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help
Was wondering if I could have a mod message me if their not to busy? I
just had some questions about my reward I received yesterday in the
mail. Thank you! 🙂
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Re: help
Hi @Anonymous, Please feel free to private message me any questions so I
can assist. 🙂 Happy Holidays, ❤️ Raquel
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$15 off $50 Return
Spoiler (Highlight to read)I would like to return 1 item I purchased
with the 15 off 50 promo but I don't want to lose the discount. Is it
possible to exchange the item for other things instead? I onl...
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Re: $15 off $50 Return
Hi @oooopps, I'll be sending you a private message shortly to assist. 🙂
Happy Holidays, ❤️ Raquel
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Customer Service University Blvd location Fort Worth Texas
I visited this location for the first time to purchase $100 gift card.
While there I wanted to speak with someone knowledgeable about eye cream
for puffy eyes. I normally buy my products from Sephora ...
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Help deleting two reviews?
any sephora website people?
hello! i would like to know if anyone who works with the sephora website
or something could help me to delete two reviews, as people obviously
did not like them and they were not helpful to them. i di...
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Re: Help deleting two reviews?any sephora website people?
Hi @Anonymous, I'll send you a private message to assist you! Best, Mali
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Didn't Recieve VIB Rouge Welcome Gift
Hi, I qualified for VIB rouge through my online orders and the reward
was a makeup brush this year. This was a part of my order but was not in
my package. I placed another order after that and I still...
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Re: Didn't Recieve VIB Rouge Welcome Gift
Hi @Piravena, I'll send you a private message to assist you! Best, Mali
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Unsuccessful authorization?
I made an order on the 20th and again on the 22nd, but only received the
tracking # for my second order? When I went to see why it said
unsuccessful authorization.. which is kind of annoying if it can’t be
fixed, any suggestions?
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VIB card
I am a Sephora VIB member and I live in Australia, I lost my card
recently and I am wondering if there is any way I can order a new card
online or even just see my card numbers so I can register it online. Any
way I could do that? Thanks!
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Re: VIB card
Hi @Anonymous, We are no longer providing physical cards since we have
transitioned to using the Virtual Card via the app. If you received the
card in Australia then you would need to contact Customer...
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Lying about tracking?
According to Sephora's tracking, my package has been sitting at a post
office 15 mins away from me for the last 5 days (since the 18th). I
decided to drive there today, and this poor woman looked for ...
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RE: Rewards
Hey @Jewellife, if it is your birthday month (Happy Birthday then
🎊🎉🎂) , your birthdays gifts will available in the Rewards Bazaar for
you to redeem with a purchase. You can also redeem your birthd...
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Damaged Play box ...help
My Smashbox eyeshadow was smashed to pieces and all over the bag too.
Can someone please help.
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Package says delivered but it hasn’t reached yet
Hi, I’m out of country at the moment and ordered a few things to my US
address. I’ve been constantly in touch with the tracking ever since. It
now says delivered but my sister in law living at the add...
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RE: Package says delivered but it hasn’t reached yet
I’m having same issue. Account indicates Delivered, but I haven’t
received 2 orders from November
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RE: Package says delivered but it hasn’t reached yet
My issue was corrected. All my orders and re-orders now received.
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Re: Package says delivered but it hasn’t reached yet
Hi @Kanza193, I'll send you a private message to assist you. Best, Mali
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Sephora card
I just got my sephora card a couple of weeks ago, but I think the lady
that signed me up did not write down my correct email address. So now I
already have a high amount of points on that card but no ...
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Wrong 100 point Perk
Hey Mods, I placed an order last week (to get the Tom Ford lip point
perk) and when I got my order, I had the wrong item. I have called and
emailed Sephora and have been told my points have been reimb...
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Re: Wrong 100 point Perk
I'm tagging a few mods, hoping they can help here too! @candacebt
@KatieBT @ShiraBT Thanks!!
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@Aaliaa FYI-that lipstick is back up on the points perk....
@Aaliaa FYI-that lipstick is back up on the points perk. I would call
now and see if they can do something for you.
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Re: @Aaliaa FYI-that lipstick is back up on the points perk....
Unfortunately, it keeps coming in and out. If they are really out of
stock of this item, they need to have better control of the website it
keeps showing up, add to cart and it disappears. Very disappointed.
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Re: @Aaliaa FYI-that lipstick is back up on the points perk....
Nothing you need to apologize for! If only Sephora hadn't messed up my
order
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Re: Wrong 100 point Perk
I'm re-upping this hoping a moderator can help me.Aaliaa wrote:Hey Mods,
I placed an order last week (to get the Tom Ford lip point perk) and
when I got my order, I had the wrong item. I have called a...
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Broken Product
I bought the Sephora Luminizer to go, in Miss Sunshine. When I opened
the product, it came popping off and there was product in the cap and it
was not attached to the tube anymore. Is it possible for me to get a
replacement for this product?
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Re: Broken Product
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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order still pending
I placed an order on the 11th and its the 18th now and its still
pending. I'm a little concerned they haven't even charged my card yet.
This is my first time ordering online though so is this normal and im
freaking out over nothing???
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