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201,119 Posts
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Replacement Got Canceled
My initial package got stolen so I called to get a replacement but the
replacement got canceled. I called Sephora and they said they can’t do
anything until one of the solutions team member contact me...
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1
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1 Reply
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Re: Replacement Got Canceled
Hello @bishurls , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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Did not receive Samples or Promo Gift
Today I received my Sephora Order (a gift for my sister) and although I
was very pleased with the time it took to arrive, it was missing the
travel size promo gift “Too Faced Liquid Lipstick” in the s...
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2
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2 Replies
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Re: Did not receive Samples or Promo Gift
Hi @msvazqu3z, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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1 Reply
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Re: Did not receive Samples or Promo Gift
Thank you SO much Penelope! I’m stunned by how quickly I got a response
for my issue and it’s very much appreciated. Thank you so much again
Penelope and Happy Holidays!
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500 Points reward not in the delivered package
Hi,I just received the package for my order 8280707565, but the 500
points reward of ALTERNA Haircare CAVIAR ANTI-AGING is missing. Could
you please help me with this? Thanks. Best, Ting
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2
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2 Replies
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Re: 500 Points reward not in the delivered package
Hi @Anonymous Oh no! If you still need help with this, please give us a
call at 1-877-SEPHORA for immediate assistance.
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1 Reply
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Re: 500 Points reward not in the delivered package
Hi,Thanks for your reply. But I'm having a terrible cold and I can't
speak over the phone. Could you please help me though messages? Thanks.
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WHERE ARE MY 3X POINTS??
I just ordered something that would have given me triple the points, it
put the normal amount in but it did not triple it. SEPHORA PLEASE HELP!!
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2 Replies
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Re: WHERE ARE MY 3X POINTS??
Hi @mac7739, Sorry for any confusion! Additional points can sometimes
take 24-48 hours to appear in your Beauty Bank. If you haven't seen the
points added yet, please send me a PM with your order number. Bisous,
Sian
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RE: WHERE ARE MY 3X POINTS??
Hey @mac7739, the points do not reflect on the order. However, if you go
to the Beauty Insider page of your account and scroll down to Recent
Activities, the missing points from the 3x promo would be displayed.
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I overnight shipped something and recieved something completely different!
Hi, I overnight shipped my moms Christmas present (Origins Anti Aging
All Stars) to come in time before we leave out of town, and I just
opened the package and got something completely different (Too Faced
gift set). What do I do?? Please help 😞
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5 Replies
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Re: I overnight shipped something and recieved something completely different!
Hi @Disneymau5 I'm so sorry to hear that you received the incorrect
item. If you haven't already, please give us a call at 1-877-SEPHORA so
we can assist you with this.
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@Disneymau5 is there a store near you or where you'll be?...
@Disneymau5 is there a store near you or where you'll be? You can
exchange it provided they have the gift ser u want in stock.
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3 Replies
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Re: @Disneymau5 is there a store near you or where you'll be?...
There is! I hope I can, I just don't want the employees at Sephora to
look at me like I'm crazy trying to return something completely random
they shipped me in exchange for what I had actually ordered
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2
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2 Replies
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Call customer service before you go 1-877 Sephora and hav...
Call customer service before you go 1-877 Sephora and have them put a
ote in your file #Disneynau5
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1 Reply
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Re: Call customer service before you go 1-877 Sephora and hav...
Update: They responded pretty quickly and overnight shipped me the
correct order to a relative's address where I was staying at. They were
super helpful actually! Thanks for your help on here too! I have
regained my faith in Sephora 🙂
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Missing before christmas
Hi there! I've never shopped online with sephora before and now i don't
think i want to ever again, I thought there would be more benefit to
shopping online and having my gifts sent straight to my hou...
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1 Reply
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Re: Missing before christmas
Hi @soilmate, I'm sorry to hear about this! If you have not yet received
assistance, please send me a PM with your order number so that I may
assist you further. Bisous, Sian
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Lost exclusive scent certificate
Hi, I think I lost the hard copy of the certificate but I was able to
take a picture of it last month in case I lose it. What do you know, now
I can’t find it. Is there anyway I can redeem it? I have ...
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1
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1 Reply
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Re: Lost exclusive scent certificate
Hi @Anonymous, If you have not yet received assistance for this, please
send me a PM with your order number so that I can assist you further 🙂
Bisous, Sian
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Purchasing out of stock items
I have been purchasing gifts, and for myself since Black Friday. This
situation has happened to me a few times. It says an item is in stock
and I order it. My order may be pending for a few days. Then...
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| 1 Hearts |
4 Replies
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Re: Purchasing out of stock items
Hi @nscott and @Anonymous I'm sorry to hear about your order
experiences. If you still need help with this, please give us a call at
1-877-SEPHORA for immediate assistance.
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1 Reply
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RE: Re: Purchasing out of stock items
Thanks-but after two attempts I finally ordered it from QVC. I'm just
not a Rouge there.
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Re: Purchasing out of stock items
Wish I could help, but unfortunately I have the same problem, and I
can't even say that my order is correct. (Usually, not always.) I'm
still mad about the samples, only because it's terribly bad busi...
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1 Reply
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RE: Re: Purchasing out of stock items
Thank you for your quick reply. At least I'm not the only one.
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Wrong samples received and I'm pissed
This is ridiculous. With all the technology we have today you seriously
can't tell me that the samples are not available? Instead of sending the
wrong ones? Why not contact us and ask if there is a di...
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1
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1 Reply
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Re: Wrong samples received and I'm pissed
Hi @Anonymous, I'm very sorry to hear about this experience. If you have
not yet received assistance, please send me a PM so that I may assist
you further. Bisous, Sian
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1 Reply
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Re: Huda Beauty foundation locations
Hi @jojorod, Please enter you zip code on the store locator feature on
the product page to be informed of which stores near you carry the Huda
Beauty foundation. Please send me a private message if you need further
assistance. Warm Regards, Penelope
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Price adjustment
Hello, I made an online purchase of the Beauty Blender set on Dec 4 for
$49. Now that item is on sale for $35. Would I get the price adjustment?
Thank you.
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1 Reply
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Re: Price adjustment
Hi @paperPunn, I removed your order number from your post for security
purposes. I will send you a PM shortly. Bisous, Sian
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Broken eyeshadow palette
Hello, I literally just received my Huda Beauy Desert Dusk Eyeshadow
Palette from the UPS 3 minutes ago and discovered that the eyeshadow
"blazing" was completely broken. Is there any way I can receiv...
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1 Reply
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Re: Broken eyeshadow palette
Hi @Carliuxx, So sorry to hear about this! If you have not already been
assisted, can you please send me a PM with your order number? Bisous,
Sian
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VIB ROUGE
I unlocked VIB ROUGE today in store, but I wasn’t given a new card. Not
sure it I was supposed to have gotten one?
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1 Reply
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Re: VIB ROUGE
Hi @Deanne99, Congrats on your new Rouge status! I'm sorry to hear that
the store did not issue you a new Rouge card. If you still need help
with this, can you please send me a PM? Bisous, Sian
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Did not receive samples
Hello,I just want to start off by say that this is my first time
shopping here and I love the products that I receive. However, I was a
little disappointed that I did not receive one out of two of my ...
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1 Reply
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Re: Did not receive samples
Hi @Phiyenv, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Gift Card Order Still Processing?
I bought a gift card on 12/6 and it said the order would be processed in
1-2 days. It's been 7 business days now and it's still "In Process." I
already contacted Cashstar and my question still isn't a...
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1 Reply
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Re: Gift Card Order Still Processing?
Hi @Anonymous, I'm sorry to hear about this experience! If you would
still like assistance with this, please send me or another mod a PM.
Bisous, Sian
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