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201,187 Posts
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When will the Sephora collection lip stores lipsticks be in store?
A few days after the launch I went into my local Sephora and I asked one
of the ladies about the lipsticks. She said that they weren’t on the
floor yet and that they didn’t know when they’d be. So I’m curious when
they be sold in store.
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Re: When will the Sephora collection lip stores lipsticks be in store?
Hi @CinderMoon, This item will be available in our Sephora stores on
12/26! 🙂 Always, Danee
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Package returned to sender?
Hi, I ordered some Christmas presents a few days ago (I have flash
shipping, though for some reason it was predicted to come pretty late,
which was fine). I checked the status and it said my package h...
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Re: Package returned to sender?
Hi @manamua26, I'm so sorry to hear about your ordering experience! If
your package was returned to sender, you will be issued a refund. If
you'd like us to look into this for you, please contact us v...
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Delayed Order
Hi! So, I’m getting a little worried about an order I placed on November
20th. The order seemed to be processing as normal, it shipped the 22nd
but as of the 27th it hasn’t moved. I did pay for flash ...
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Re: Delayed Order
Hi @marycoaks, I'm sorry for the delayed response! If you have not yet
been assisted, please give us a call at 1-877-SEPHORA for immediate
assistance. Thank you. Always, Danee
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Hi, I've had the same problem. order shipped Nov 22nd and...
Hi, I've had the same problem. order shipped Nov 22nd and has been stuck
in Tennessee since Nov 27th. I emailed sephora and received an automated
email response. I emailed again, and waiting for a response. At this
point I think the package is lost
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Re: Hi, I've had the same problem. order shipped Nov 22nd and...
Hi @Naty918, I am sorry to hear this! If you have not been assisted with
your order, please send me a PM for further assistance. Best, Zakiya
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Re: no samples, again
Hi @aeilsx, Sorry to hear that! I'll send you a private message. Best,
Mali
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forgot to add beauty offer to order 25^
I forgot to add the beauty offer code to an order i made that was over
$25 can i please add the code?!
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Re: forgot to add beauty offer to order 25^
hi @bmejia01, If you have not already been assisted with your inquiry,
please send me a PM with your order number. Thank you! Always, Danee
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issue with points
Made a purchase at a JCPenney Sephora on Friday, and the points have not
been added to my account. Please help.
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1 Reply
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Re: issue with points
Hi @Anonymous, I'm sorry to hear you didn't receive points for your
purchase! If you still need assistance, please send me a PM with your
registered email address and a photo of your receipt. Thanks! Always,
Danee
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pro face chart
i recently recieved my proface chart comformation code, filled out the
online survey and made sure it went through on sephoras end at the
number provided inside reward. That was nov 28th. they said ev...
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Re: pro face chart
Hi @steelebeauty, You should have received an email regarding this. 🙂
If not, please send me a private message with your order number. Best,
Mali
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My play pass points were not added?
I recently bought something and had my play pass with my and I had it
scanned at the register and it’s on my receipt but it does not show up
on my account.
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1 Reply
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Re: My play pass points were not added?
Hi @kathywhat, It looks like these points have been added to your Beauty
Bank. 🙂 Best, Mali
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Should I be expecting 2 bags?
Mid November I subscribed for Sephora Play Box . Was charged the month
November but never got a box. I have been charged for December now
andgot an email saying my box was out for shipping. Should I b...
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1 Reply
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Re: Should I be expecting 2 bags?
Hi @Anonymous, Sorry for the delay in response time here! If you still
need assistance with this, please send me a private message. 🙂 Thank
you! Best, Mali
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If you return a product, the system will automatically ta...
If you return a product, the system will automatically take back the
points you earned when you bought it. So with an exchange, you'll end up
with the amount of points the new item gives you, not double.
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RE: Return or exchange
No, you lose or gain the difference in prince, if there’s no difference
your paint value would stay the same
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Paid $5 for a gift box, but received a gift satchel
Hi, I placed an online order with a request and paid $5 for a gift box;
When I opened my package today, I got a black gift satchel bag, which I
believe is $2. Is there way I can stop at one of Sephora...
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1 Reply
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Re: Paid $5 for a gift box, but received a gift satchel
Hi @Anonymous, Sorry to hear about this! I'll send you a private message
to assist you. Best, Mali
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Missing samples and rewards
This is the second time I've placed and order and not received any or
the samples or rewards. This is the reason I order online rather than go
into the store. How do I get this fixed?
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Re: Missing samples and rewards
Hi @hollz14, Sorry to hear about this. Please send me a private message
if you still need assistance. Thanks! Best, Mali
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how to cancel an order!?!
helo, just accidentally placed an order, I pressed cancel and my
computer got stuck , so when I refreshed the page, it actually got
placed, I need to cancel this asap!!! please! I called customer serv...
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1 Reply
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Re: how to cancel an order!?!
Hi @lexid10, Sorry for any delay here. Please send me a private message
with your order number if you need further assistance. 🙂 Thanks! Best,
Mali
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Out of stock?
So first, I just ordered this last night and checked.. And one of my
items says out of stock?? It says it got shipped but i am confused if i
am getting it or not or if i just got the last one.. I got ...
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Re: Out of stock?
Hi @Indescia, Please send me a private message if you still need
assistance with this. 🙂 Thanks! Best, Mali
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RE: Out of stock?
Hey @Indescia, out of stock just means that Sephora doesn't have enough
stock to fulfill new orders. The product was in stock when you ordered
it.
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Why lie about shipping??? Livid
So I placed an order on Dec 12 for one lipstick that’s in stock, I’m
currently 39 weeks pregnant due Thursday and figured I'd order it to my
home, didn’t want to drag 4 kids to sephora for a lipstick....
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Re: Why lie about shipping??? Livid
Hi @LunnaFox, Sorry to hear about this. I'll send you a private message
to assist you. Best, Mali
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Price adjustment
Hello, I made an online purchase of the Beauty Blender set on Dec 4
for$49. Now that item is on sale for $35. Would I get the price
adjustment? My order number is 8146072465. Thank you.
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Re: Price adjustment
Hi @paperPunn, For your security, we don't recommend posting personal
information such as order numbers so I had to edit it out here. 😉 There
is only one promotion allowed per order and this order al...
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Flash Shipping Returns
Hello - I recently became a flash shipping member and I see it is free
shipping on orders, however I couldn't find any information on return
policies. I am trying to decide if I should return via Mail...
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Re: Flash Shipping Returns
Hi @prettyhappylife, I would check the info on the returns section on
the site here > https://www.sephora.com/returns-exchanges. 🙂 Best, Mali
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RE: Flash Shipping Returns
Hey @prettyhappylife, all Sephora.com purchases can be returned for free
by mail if you use the prepaid shipping label. No shipping fee will be
deducted and you will receive a full refund as long as they receive the
item within 60 days.
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OnTrac
Anytime onTrac is used, my package is delayed. They’re unreliable and
suck. I would strongly suggest Sephora change services or stick with
ups. Ordered on 12/13 and today is 12/19. I’m still waiting. ...
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