Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,107 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: order still pending
Hello @allydoug , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Why my order cancelled?!
Hello @Nonnejojo , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Wrong Samples in Order
Recently I purchased a set of perfume, a smash box kit, and some
Clinique lipsticks. However, when I received my order none of the free
samples I added were correct. Hoping this could be fixed because...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Wrong Samples in Order
Hello @MeganLizz + @Anonymous , So sorry to see this. If you are still
experiencing issues with this, give us a call at 1-877-SEPHORA
(1-877-737-4672) for assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Order ##########received today and very disappointed wit...
Order######### received today and very disappointed with samples.
Received only 2 samples not 3 and neither are any of the ones I choose.
The goal was to try some new ones in seach of scents never use...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Didnt revieve my sephora box
Hello @Anonymous, So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Why was my order cancelled?
MY order have been cancelled and my money are taken so what should I do?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Why was my order cancelled?
Hello @Nonnejojo , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Foundation
hey so i wanna try out a couple different foundations and they dont
carry it in the near by sephora store is it okay if i order them and
return it which ever i didnt like? and is there a limit?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Foundation
Hello @wifey98 , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
order canceled for item out of stock
I placed an order on the 13th of December via express shipping and on
December 16th I was assured by the customer support team that I will
receive it on December 18th but today I got a message saying ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: order canceled for item out of stock
Hello @Anonymous, So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
My VIB Fresh Trial set was cancelled in order
I ordered a product so I could use one of the many codes I have to get a
VIB/ Rouge reward mini set. I received an email that the Fresh trial
set, item# 2019537 was out of stock. I spoke to a Sephora ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: My VIB Fresh Trial set was cancelled in order
Hello @CandyzDandy , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Broken palette
just received my moschino palette and found out a shade is broken.. so
disapointed due to the fact it was my christmas gift (from me).
0
1
| 0 Hearts |
1 Reply
|
|
Re: Broken palette
Hello @julianneRB , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Loose powder everywhere!!
I was excited, just got my kvd 500p rewards from the mail. Unfortunately
saw this huge mess when I opened the box. I found the powder faced down,
and at this point semi-frozen powder mess at the botto...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Loose powder everywhere!!
Hello @peridoting , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Order cancellation
Can I have my last order cancelled? The reward was cancelled and I
ordered something I don't even want to recieve it
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order cancellation
Hello @imababymuffin , So sorry to see this. If you are still
experiencing issues with this, please give us a call at 1-877-SEPHORA
(1-877-737-4672) for assistance! Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
VIB, never got a welcome kit or a card.
I've been VIB for over a year, and I wasn't aware of any perks until
lately, and I looked into it and I never got a VIB card or welcome kit?
I do most of my ordering online because of no sephora near me.
0
1
| 0 Hearts |
1 Reply
|
|
Re: VIB, never got a welcome kit or a card.
Hello @sree204 , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
I didn’t get my points!
I went to Sephora yesterday and did not receive my points! I also still
have the receipt for the purchases as well.
0
1
| 0 Hearts |
1 Reply
|
|
Re: I didn’t get my points!
Hello @miahashlee , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Play bonus points.
In addition to everything from my previous post I just noticed that my
50 bonus points were not added to my account with my purchase. I handed
the cashier the play bonus card with my purchase and did ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Play bonus points.
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Replacement Got Canceled
My initial package got stolen so I called to get a replacement but the
replacement got canceled. I called Sephora and they said they can’t do
anything until one of the solutions team member contact me...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Replacement Got Canceled
Hello @bishurls , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Did not receive Samples or Promo Gift
Today I received my Sephora Order (a gift for my sister) and although I
was very pleased with the time it took to arrive, it was missing the
travel size promo gift “Too Faced Liquid Lipstick” in the s...
2
2
| 2 Hearts |
2 Replies
|
|
Re: Did not receive Samples or Promo Gift
Hi @msvazqu3z, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
0
1
| 0 Hearts |
1 Reply
|
|
Re: Did not receive Samples or Promo Gift
Thank you SO much Penelope! I’m stunned by how quickly I got a response
for my issue and it’s very much appreciated. Thank you so much again
Penelope and Happy Holidays!
0
0
| 0 Hearts |
0 Replies
|
|
500 Points reward not in the delivered package
Hi,I just received the package for my order 8280707565, but the 500
points reward of ALTERNA Haircare CAVIAR ANTI-AGING is missing. Could
you please help me with this? Thanks. Best, Ting
0
2
| 0 Hearts |
2 Replies
|
|
Re: 500 Points reward not in the delivered package
Hi @Anonymous Oh no! If you still need help with this, please give us a
call at 1-877-SEPHORA for immediate assistance.
0
1
| 0 Hearts |
1 Reply
|
|
Re: 500 Points reward not in the delivered package
Hi,Thanks for your reply. But I'm having a terrible cold and I can't
speak over the phone. Could you please help me though messages? Thanks.
0
0
| 0 Hearts |
0 Replies
|
|
WHERE ARE MY 3X POINTS??
I just ordered something that would have given me triple the points, it
put the normal amount in but it did not triple it. SEPHORA PLEASE HELP!!
0
2
| 0 Hearts |
2 Replies
|
|
Re: WHERE ARE MY 3X POINTS??
Hi @mac7739, Sorry for any confusion! Additional points can sometimes
take 24-48 hours to appear in your Beauty Bank. If you haven't seen the
points added yet, please send me a PM with your order number. Bisous,
Sian
0
0
| 0 Hearts |
0 Replies
|
|
RE: WHERE ARE MY 3X POINTS??
Hey @mac7739, the points do not reflect on the order. However, if you go
to the Beauty Insider page of your account and scroll down to Recent
Activities, the missing points from the 3x promo would be displayed.
0
0
| 0 Hearts |
0 Replies
|
|
I overnight shipped something and recieved something completely different!
Hi, I overnight shipped my moms Christmas present (Origins Anti Aging
All Stars) to come in time before we leave out of town, and I just
opened the package and got something completely different (Too Faced
gift set). What do I do?? Please help 😞
2
5
| 2 Hearts |
5 Replies
|
