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201,096 Posts
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Re: Hello samples
Hi @AmoisOtis, I'm sorry to hear about this! Please send me a PM with
the order numbers from which you are missing samples. I'd be happy to
look into this further for you. Bisous, Sian
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Transferring beauty insider points
My boyfriend bought me items at sephora and also made a beauty insider
account for me not knowing I already had one. Is there a way to transfer
the points from that account to mine?
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Re: Transferring beauty insider points
Hi @meeshmarms, I'd be happy to help you with this. Can you please send
me a PM with your registered email address as well as the email address
associated with the new account? Bisous, Sian
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invalid gift card
so i received a $100 Sephora gift card for Christmas and this past
saturday i spent $86 and the employee at the store said i only have $13
left so today i tried several times to order a sephora face m...
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Re: invalid gift card
Hi @dermaejay, Sorry to hear about this. If you haven't already been
assisted, please send me a PM with your Gift Card number (no need to
send the PIN). I will be happy to look into this for you! Bisous, Sian
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Delete account
How do I delete my Sephora Account? I now have 2, because I forgot about
this one, and I only want the other one I am using, so how can I
permantely delete this one?
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Didn't receive free samples!!!
I recently ordered a package from Sephora and I was specifically
promised 3 free samples but didn’t receive even one! Is there any way I
can still get them?
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1 Reply
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Re: Didn't receive free samples!!!
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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No samples shipped with my order
Was upset today when my Sephora order came with no samples at all. I had
selected my 3 free samples, and both the order and shipping confirmation
email had my selected samples listed. The Sephora webs...
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Re: No samples shipped with my order
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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No Samples in Order..NOT the 1st time either
Why were the samples that I ordered not in my shipment? I placed two
orders with 6 samples and I received 0. I spend thousands of dollars
every year at Sephora and this is not a way to treat good customers.
Please explain.
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1 Reply
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Re: No Samples in Order..NOT the 1st time either
Hi @DanielleDiaries, I'm so sorry to hear this. I will send you a
private message to provide further assistance. Warm Regards, Penelope
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Didn't receive samples multiple times when ordering online.
I order fairly regularly from Sephora, and I really love the free
samples since they let me try something that I may want to buy the full
size of later. I just received an order today with zero sample...
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Re: Didn't receive samples multiple times when ordering online.
There's been several times when I don't receive all 3 of the samples I
asked for. I'm assuming that's because they were out of stock on it when
they filled my order, which I'm okay with. But I did hav...
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Re: Didn't receive samples multiple times when ordering online.
Hi @kricket70, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Can a mod pm me please
I just got one of my Boxing Day sets and the Bumble to Bumble Surf Soray
has leaked .
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1 Reply
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Re: Can a mod pm me please
Hi @teenageparasite, I am sending you a private message right now. Warm
Regards, Penelope
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Change my birthday on Sephora
I don’t think I ever set my birthday on my account, so can I have my
birthday changed to August 17th?
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1 Reply
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Re: Change my birthday on Sephora
Hi @Anonymous, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Monthly Gift VIB ama VIB Rouge
Hey all, For the monthly gift for Vib and vib Rouge. I see it a free
gift of gift with purchase? I thought it was a free gift but I am being
told otherwise. Thanks!
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1 Reply
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Re: Monthly Gift VIB ama VIB Rouge
Hi @melimel112, The gift is with purchase. You will receive promotional
emails for deluxe samples with your purchase that you can use to redeem
a gift on the website. Please send me a private message ...
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Online order gone wrong
I ordered over $79 worth of product paid for it on Sunday it is now
Wednesday evening and STILL it has not been shipped also the so called
free gifts every single one of them is "out of stock" very unsatisfied
with Sephoras customer service
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1 Reply
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Re: Online order gone wrong
Hi @Anonymous. All orders are processed on business days, Monday -
Friday. We do not process on weekends or holidays. Also, are you
referring to a promo or samples? If items are cancelled from your ac...
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Missing Samples
What has changed in the past year at the shipping warehouses with
samples? I always used to get the samples I requested, then this perk
went slowly down the drain. Instead of the samples I wanted, I r...
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Re: Missing Samples
Hi @figu0020 + @EmAngel. So sorry about this. Please send me a message
with your order numbers. xo, jamila
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Re: Missing Samples
I had the same problem. Called and they told me that when the samples
you select are out of stock they just don't send you anything. Seems
like they should send what they have BUT apparently people co...
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I sent my packages to the wrong address
Hi, I ordered two separate packages one on the 23rd of Dec and the other
on the 29th. I placed these orders without realizing that my default
address was set to go to my old house. Nobody lives there ...
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1 Reply
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Re: I sent my packages to the wrong address
Hi @lilrissriss. We'd be happy to assist! Please send me a message with
your order numbers and the correct address. xo, jamila
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include age range in reviews
I think it would be very helpful to know the age range of the person
reviewing the products. Any chance that could be done? Especially when
it comes to anti aging products. I’m more interested in know...
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Re: include age range in reviews
Hi @lipstickjunky + @redhologram. Thanks for reaching out in regards to
this. We will be sure to share this information with our web team. xo,
jamila
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Problems orderding
Hello, I just keep getting the following message : This item is
currently out of stock for shipping to PO Boxes, Puerto Rico and
International addresses. Please remove from basket before continuing.
T...
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1 Reply
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Re: Problems orderding
Hi there @Anonymous. So sorry about this. There may have been changes
that affected certain brands or products from shipping internationally.
At this time, the only way to check is through one item at...
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Samples Missing
I recently received my order but my samples were all missing. Is there
something I can do about this?
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Re: Samples Missing
Hi @Anonymous. So sorry about this. Please send me a message with your
order number. xo, jamila
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When will my order ship?
Hi I recently made an order 1/1/18 and was wondering would my order be
shipped with its expected 3 day delivery or will I be waiting longer
than that. Asking because I will be out of town after early next week
for a while!
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Re: When will my order ship?
Hi @Anonymous. Your order may experience a minor delay as we were closed
over the holiday weekend for New Year. If you haven't received shipping
notification yet, please send me a message. xo, jamila
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Out of Stock Items
If an item is out of stock I wish the website would reflect the item is
out of stock. I ordered the Marc Jacobs Eyeshadow Palette in Frivoluxe a
few days ago. Yesterday I get a notice that my order ha...
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