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201,090 Posts
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Re: Promo dropped after order placed
Hi @Perseph0n3, I am so sorry to hear this! I will send you a PM so that
I can assist you further. Best, Zakiya
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Recieved Broken Item
The setting spray had frozen and the glass bottle cracked, cut myself on
one of the shards when I opened the box. I’ve never had this problem
before, but seeing as though a glass product wasn’t handle...
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1
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1 Reply
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Re: Recieved Broken Item
Hi @Anonymous, I am so sorry to hear this! If you have not been assisted
with this already, please send me a PM with your order number. Thank
you! Best, Zakiya -
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Order still pending + VIB welcome package canceled?
I placed an order on 1/30 and qualified for VIB status at the time. I
instantly received an email that my VIB Welcome Package was "out of
stock" and that I wouldn't be receiving it. (Isn't this just a...
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1
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1 Reply
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Re: Order still pending + VIB welcome package canceled?
Hi @vania90, I am so sorry to hear this! If you have not been assisted
with this please send me a PM so that I can look into this further for
you. Best, Zakiya
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0 Replies
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Rouge Status Issue
I made sure I spent enough to keep my Rouge status (my order even said
"this order qualifies for you to keep your status in 2018"), but now I'm
only VIB, but I still have all of my points. Anyone else?
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RE: Rouge Status Issue
Hey @SpicyBlossom, from what I see, you are Rouge. The icon under your
username says Rouge.
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3 Replies
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Re: RE: Rouge Status Issue
Hi, Oh, you are right. I see it too. I also see it under my name in the
upper right-hand corner of the page next to the main site logo. However,
when I click on the Sephora home page, it reverts back ...
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Re: RE: Rouge Status Issue
Hi @SpicyBlossom, Sorry about this confusion! I can see that you spoke
with a Beauty Advisor by phone and they are working to have this
resolved for you. Thank you for your patience! Bisous, Sian
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1 Reply
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Re: RE: Rouge Status Issue
Hello, Yes, I did, thank you! I'm wondering if you can answer this for
me: If I go to a Sephora store today and return an item I purchased
about a month ago and buy a new more expensive item today, wi...
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Username change
Hi!I'd like to change my username. As far as I understand, I need to
create a new account, but i need help with transferring my points to the
new account. Can somebody help me with it?
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1 Reply
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Pending Still?
This hasn't ever happened to me. Usually I'll place an order and it
ships same day however I've had a pending order for 3 days now and one
of my items lists out of stock. I called the Rouge line but they werent
much help.
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1 Reply
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MODS I called the Rouge line again and got a more clear a...
MODS I called the Rouge line again and got a more clear answer, you can
ignore this post!
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No samples and automated response
I got my first order made as a Rouge member and there were no samples.
All 3 were missing! I contacted Sephora by e-mail and got an automated
response saying they're going to " forwarding your feedbac...
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Re: No samples and automated response
Hi @buterfli788, I'm sorry to hear about this. Can you please send me
your order number via PM? Bisous, Sian
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RE: No samples and automated response
I went to the store yesterday. I bought for 168$ and they said they had
no more samples??!!! I wrote an email about it and got the same
automated answer which does not ever talk about samples from the STORE !
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1
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1 Reply
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Re: RE: No samples and automated response
Hi @sweetbaracouda, I'm sorry about this store experience! I'd love to
share the details with our Retail Division. Can you please send me a PM
with your best contact information and the name of the store location
you visited? Bisous, Sian
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sample issues
i'm seeing a lot of similar complaints. i'm at least happy i got
samples... and i can understand if they run out and have to use
different ones... but i got 2 of the same ones. luckily i love the
scent, but it's still frustrating.
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my next order came in today... only 2 samples :(
my next order came in today... only 2 samples 😞
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Re: my next order came in today... only 2 samples :(
Hi xSinnocent, I am sorry to hear that samples were missing from your
order! Our samples are subject to change based on available however,
substitutions should occur. I am sending you a message now. Thank you.
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Re: returns without receipt
Hi @Anonymous, @darlyndar is correct, the store can try and locate the
item within your purchase history 🙂 I recommend reaching out to your
local Sephora store for more information. Bisous, Sian
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RE: returns without receipt
If you used your BI account, it should have a log of everything you
purchased. They can reference that.
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Lost gift card
I got my gift card for my xmas birthday. Unfortunately yesterday I lost
ut. But I got the receipt. What am I suppose to do? Or can I bring this
recipe to cancel the card to stop somebody using it? Hamilton,ON
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1 Reply
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Re: Lost gift card
Hi @Elena2725, I'm so sorry to hear about this 😞 If you have not yet
been assisted with this, please send me a PM with a photo of the receipt
so that I can try and look into this for you. Bisous, Sian
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Wasn’t asked for my Beauty Insider email during purchase?
I recently went to a Sephora near me and while checking out (I paid with
a gift card) the cashier did not ask me for my beauty insider info. Is
there anyway I could get these points still?
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1
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1 Reply
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Re: Wasn’t asked for my Beauty Insider email during purchase?
Hi Nicolekat123, I'll be glad to assist you with this and I am sending
you a message to help!
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super disappointed in samples not received
I've placed 3 separate orders requesting a tatcha skincare sample. I
really want to try the product which is why I requested them. Also 2
orders that I've received no samples at all. Ordering from oth...
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1
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1 Reply
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Re: super disappointed in samples not received
Hi @curlylikeme, I'm sorry to hear about this! Can you please send me a
PM with your order numbers so that I can look into this for you? Bisous,
Sian
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Didn't get any of my samples!
Hi Sephora! I didn't get any of the samples in my order! Can you do
something about this, at the very least send 3 more samples? Please
private message me and I'll give you the order number, but these...
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Re: Didn't get any of my samples!
Hi @tokyofan, I'm sorry to hear about this. I will send you a PM
shortly. Bisous, Sian
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Hello samples
I look forward to my samples and haven’t been receiving them. I selected
3 each order and get 1 or none.
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1 Reply
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Re: Hello samples
Hi @AmoisOtis, I'm sorry to hear about this! Please send me a PM with
the order numbers from which you are missing samples. I'd be happy to
look into this further for you. Bisous, Sian
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Transferring beauty insider points
My boyfriend bought me items at sephora and also made a beauty insider
account for me not knowing I already had one. Is there a way to transfer
the points from that account to mine?
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1 Reply
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Re: Transferring beauty insider points
Hi @meeshmarms, I'd be happy to help you with this. Can you please send
me a PM with your registered email address as well as the email address
associated with the new account? Bisous, Sian
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invalid gift card
so i received a $100 Sephora gift card for Christmas and this past
saturday i spent $86 and the employee at the store said i only have $13
left so today i tried several times to order a sephora face m...
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1 Reply
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Re: invalid gift card
Hi @dermaejay, Sorry to hear about this. If you haven't already been
assisted, please send me a PM with your Gift Card number (no need to
send the PIN). I will be happy to look into this for you! Bisous, Sian
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Delete account
How do I delete my Sephora Account? I now have 2, because I forgot about
this one, and I only want the other one I am using, so how can I
permantely delete this one?
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