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Post in Customer Support

I sent my packages to the wrong address

Hi, I ordered two separate packages one on the 23rd of Dec and the other on the 29th. I placed these orders without realizing that my default address was set to go to my old house. Nobody lives there right now, so when I went to track my orders it said “receiver has moved. we’re attempting to obtain a new delivery address” however both packages say they have been shipped and I haven’t received an email or anything implying where to provide the correct address. I went back and changed my default address but that hasn’t seemed to help. PLEASE help!!! I spent over $80 on these items!! 

Re: I sent my packages to the wrong address

Hi @lilrissriss. We'd be happy to assist! Please send me a message with your order numbers and the correct address.

 

xo, jamila

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