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201,088 Posts
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Pending Order
Hi there! I placed an order for two in stock items, plus a Tarte
birthday gift, back on 12/29. Sephora still says it's "in progress" and
tracking is "pending". The funds have already been deducted fro...
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Re: Pending Order
Hi there. @aberrationofsel + @Anonymous. Orders placed 12/29 - 1/1 may
be experiencing delays as we do not process orders on weekends or
holidays. If you haven't received a shipping notification by Monday,
send me a private message. xo, jamila
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1 Reply
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Re: Pending Order
@JamilaBT Thanks for following up! My order arrived on Friday without
any samples. The one I placed yesterday won't have the ones I selected
either, as they are now out of stock. It's a shame since I ...
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Re: Pending Order
Same for me, except I ordered the day after you. I spent $50 so I could
get free shipping. I was expecting to have my package by now, since it's
3 day shipping. I have to go out of town on the 4th for...
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Re: Pending Order
I figured there was a backlog with the holidays going on. A lot of
people have the same issue. That said, I'm hoping my order ships
sometime this week. We'll see.
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Return to store?
I just bought the Bare Minerals Complexion Rescue tinted hydrating gel
cream in birch 1.5 and i opened it up as i got home to try it and it was
too dark, i looked up the shades and they didn’t have op...
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Re: Return to store?
Hi Violetlover101, You should not have any issues return/exchanging the
item with your original receipt to your local Sephora Store. Refunds are
issued to the original form of payment method. Click he...
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My order
I ordered few stuff last week and I added 3 free samples and I received
my order today but I didn’t get any free samples 😔
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1 Reply
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RE: My order
Every order that I placed in December was either completely missing
samples or perfume was sent instead and they didn’t send 3 samples each
order. The last quarter was so bad with Sephora that I didn’...
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Order Still Pending
I placed an order on December 26 and I received an email that my order
was received almost immediately. It’s been over a week and it hasn’t
even shipped yet, even though I was charged right away. If t...
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Re: Order Still Pending
I'm having the same issue. I placed an order the 30th and it's still in
progress. I spent $58 so I could qualify for free shipping. I'm
beginning to grow very frustrated. If they're having an issue, t...
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2
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Re: Order Still Pending
Hi @Anonymous + @endresnicole1. So sorry for the delays. We process
orders on business days, Monday - Friday. In addition, we were closed
for the New Year's holiday and may be experiencing delays. If ...
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1
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1 Reply
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Order went through twice on debit card but no order confirmations?
I ordered 3 of the #lipstories lipsticks last night and the app glitched
and I made the order twice. I got charged on my debit card twice but I
have not received a confirmation email for either order ...
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1
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1 Reply
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Re: Order went through twice on debit card but no order confirmations?
Hi @jociek, I can confirm that an order was not placed successfully and
the transaction amounts that you were seeing were pending authorizations
associated with these order attempts. Please PM me if t...
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samples
hi! I just made 3 orders and 9 various samples but was only sent a
handful of perfumes it seems they chose when packing. Is there any way
we can fix this, I love Sephora but I was disappointed because...
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1 Reply
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Re: samples
Hi @AnnaPucci, I understand this can be disappointing and I apologize
for any inconvenience. Sample substitutions may occur because our sample
inventory is limited and changes frequently. I recommend ...
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Box never came, need a refund
I never received my December box and then I was told I would be
refunded. A few days later I was told they decided to send me another
box instead. Now it's almost a week later after that and I get an ...
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1
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1 Reply
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Re: Box never came, need a refund
Hi @AnneSteph, I'm so sorry to hear about this and am glad to see that
you were assisted by another moderator. Please PM me if I can help with
anything else. All my best, Megan
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I ordered something a couple days ago it said it shipped 3 days ago and it hasn’t came so u know when it will arrive
I I ordered something a couple days ago it said it shipped 3 days ago
and it hasn’t came so u know when it will arrive
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Re: I ordered something a couple days ago it said it shipped 3 days ago and it hasn’t came so u know when it will arrive
Hi @Anonymous, Due to extreme weather conditions, your order was
rescheduled for delivery and should arrive on Monday, January 8th.
Please PM me if you need help with anything else. All my best, Megan
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Sian sent me a message
I posted about spending $$$ and metime moisture gift bag out of stock.
You asked me to send my order# because I was told pretty much "too bad"
when I called. I sent it upon receiving the email but nev...
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Re: Sian sent me a message
Hi @susieq7, Us MODS are not on all the time, but I can look into this
for you. 😉 Sending you a private message now. Best, Mali
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1 Reply
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@susieq7 As mentioned above, the Mods are not on here 24/...
@susieq7 As mentioned above, the Mods are not on here 24/7. They also
don't just deal with one case at a time. I'm sure you will get your
response shortly 😊
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I received a 25$ of reduction by post for rouge members.
It said on the papers that the evenement begin on the 30 november 2017
and it finish on the 13 december 2017. I finish my order and I want to
use it and it said that the code is no longer avalaible an...
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Re: I received a 25$ of reduction by post for rouge members.
@Izabelle13 sorry for the delayed response! If you still need
assistance, please give us a call at 1-877-SEPHORA so we can clarify any
questions you may have regarding a previous promotion. Thanks!
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1 Reply
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Thank you I was able to use it. I think the cause was tha...
Thank you I was able to use it. I think the cause was that it was
spelling mistake. It has a superfluous letter in my code. I tried
without a letter and it works. Thank you again. Sorry if I didn't
respond faster lol.
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I just got my order and this is what I got
I need to know if you will replace this since it came to me damaged!?
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Re: I just got my order and this is what I got
Hi riahh142, I am sorry that your palette arrived in that type of
condition! I am sending you a message to help.
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Yup. I've received broken pallettes before and you can re...
Yup. I've received broken pallettes before and you can return or
exchange.
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RE: I just got my order and this is what I got
You should be able to ship it back and exchange it. If you live nearby a
store you can return & exchange in stores, or return in stores and
repurchase online if it’s not available in stores.
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How do I combine points from two accounts to one?
I need to add points from another account of mine to this one, how do I
do that?
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Re: How do I combine points from two accounts to one?
Hi MariaLahdensuo, I am sending you a message to help link your accounts
together!
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Re: foundation samples online?
Hi Ashley23452, Our samples are pre-selected online and they change
often! http://seph.me/2m2vFBS. Also, online samples are subject to
change based on availability at our warehouse and they maybe diff...
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Birthday
Just created an account with sephora and it did not ask me to set a
birthday, but on the account it shows January 1. Please set my real bday
to February 6, 2000
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Re: Birthday
Hi Amrit6767, I just updated your bday! You may need to log in and out
of your account in order to view the updated change.
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Sometime the app can be weird. I had issues in the app. I...
Sometime the app can be weird. I had issues in the app. If you log in on
an actual computer you can change the date.
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