Sian sent me a message

[susieq7]

I posted about spending $$$ and metime moisture gift bag out of stock. You asked me to send my order# because I was told pretty much "too bad" when I called. I sent it upon receiving the email but never heard back. My shipment arrived yesterday so I guess it's too late. Very disappointed with Sephora as the perks offered are why I shop here but if there are always issues and you don't get what's offered for spending money, what's the point? 

[MaliBT]

Hi @susieq7, 

Us MODS are not on all the time, but I can look into this for you. 😉 Sending you a private message now. 

Best, 

Mali

[susieq7]

I sent you the order# as requested and never heard back, again.

[GG84]

@susieq7 As mentioned above, the Mods are not on here 24/7. They also don't just deal with one case at a time. I'm sure you will get your response shortly 😊