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200,648 Posts
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Re: Points
Hi @Anonymous + @quspork. So sorry about any confusion. Our Beauty
Insider system was performing our annual year end maintenance.
Everything should be restored. If you are still not seeing your
accoun...
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Re: Points
@Anonymous There is currently a glitch in the system. Points and status
will be re-instated soon.
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missing point & beauty insider
My points went missing and it’s telling me to join beauty insider!! I
don’t understand! I’m a VIB and I already had an insider account! Can
someone please tell me what’s going on! Seems like everyone else is
having the same issue
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Re: missing point & beauty insider
Hi @AshleyEllenn. So sorry about any confusion. Our Beauty Insider
system was performing our annual year end maintenance. Everything should
be restored. If you are still not seeing your account inform...
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POINTS DISAPPEARED
Looks like I'm not alone. Can you contact me asap and let me know how to
go about fixing this?
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Re: POINTS DISAPPEARED
Hi @otatea + @quspork. So sorry about any confusion. Our Beauty Insider
system was performing our annual year end maintenance. Everything should
be restored. If you are still not seeing your account i...
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Re: POINTS DISAPPEARED
As has been explained in multiple threads, it's a glitch. Sephora is
working on it currently. Points and status should be re-instated soon.
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about my insider points
I had around 800 points and when I opened my app this morning it all
disappeared! How can I get it back?
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Re: about my insider points
Hi @Sbhaktha + @quspork + @jbmakeup02. So sorry about any confusion. Our
Beauty Insider system was performing our annual year end maintenance.
Everything should be restored. If you are still not seein...
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Re: about my insider points
@Sbhaktha@jbmakeup02 There is currently a glitch in the system. Points
and status will be re-instated soon.
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What happened to my rewards points?
Went to make a purchase this morning and decided to use some of my
rewards points; however, my points now say (null). Will I be getting my
total points back?
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Re: What happened to my rewards points?
Hi @Allibrooke20 + @fraggy + @quspork + @AKPOL. So sorry about any
confusion. Our Beauty Insider system was performing our annual year end
maintenance. Everything should be restored. If you are still ...
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RE: What happened to my rewards points?
It isnt a glitch they are doing an upgrade and deleting points
essentially from accounts that have been inactive for years
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Re: What happened to my rewards points?
Yes, you will get them back. There is currently a glitch in the system
and everything will be restored soon. @Allibrooke20@AKPOL
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Rouge & Points are all gone?
I am suppose to be Rouge this year and I still have my status as Rouge
but all my points are gone. I’m at 0 points (I’m suppose to be at
1500+). I hope this is just a glitch or maintenance error on Se...
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Re: Rouge & Points are all gone?
Hi @ughleksis + @luciahh + @sitru58. So sorry about any confusion. Our
Beauty Insider system was performing our annual year end maintenance.
Everything should be restored. If you are still not seeing ...
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Re: Rouge & Points are all gone?
Something similar happened to me today. I am VIB Rouge through 2018 and
had over 3000 points in my Beauty Insider, but went to check my account
today and found that I am not even listed as a Beauty In...
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Re: Rouge & Points are all gone?
This happened to me too! I sent them an email, and I hope to get all of
my points back! If they do not respond, I am going to go to the store.
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Rouge status and points gone
My rouge status (and membership in the Beauty Insider program) as well
as points, has been removed from my account!! What happened?!
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Re: Rouge status and points gone
Hi @leaveit2thebeav + @Anonymous + @Audreyb3. So sorry about any
confusion. Our Beauty Insider system was performing our annual year end
maintenance. Everything should be restored. If you are still no...
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Re: Rouge status and points gone
I am having the exact same issue. I was about to make an order, too!
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RE: Rouge status and points gone
Same thing happened to me!! My rouge status is still here but all my
points are gone.. I was under the assumption that points don’t expire
when you are rouge, was I wrong?
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Re: Reward points
Hi @wishuponastar23. So sorry about any confusion. Our Beauty Insider
system was performing our annual year end maintenance. Everything should
be restored. If you are still not seeing your account inf...
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Re: points???
Hi @clendenin. o sorry about any confusion. Our Beauty Insider system
was performing our annual year end maintenance. Everything should be
restored. If you are still not seeing your account informatio...
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Re: Points!
Hi all @EuniceO + @val2222 + @caitie33 + @Tippy2048 + @itscoldoutside. o
sorry about any confusion. Our Beauty Insider system was performing our
annual year end maintenance. Everything should be resto...
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RE: Points!
I called about the points. They are updating the accounts for 2018. The
points will be back in the accounts later today.
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Once I sign in I can't add anything to my basket.
I couldn't add things to my basket, so I cleared my cache. Then it let
me add things to the basket, but I was signed out. OK, so I signed in
again, and it no longer let me add things to my basket AGAI...
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Re: Once I sign in I can't add anything to my basket.
Hi All, I am very sorry for the confusion in regards to your points and
account. Beauty Insider was temporarily down for maintenance but your
account should now be reflecting the correct information! ...
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Re: Once I sign in I can't add anything to my basket.
I have gone through all the steps and it won't bring my account up?
JaneanBT wrote:Hi All, I am very sorry for the confusion in regards to
your points and account. Beauty Insider was temporarily down ...
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Re: Once I sign in I can't add anything to my basket.
Hi @Fabhuntress. Our BI system is back and up and running. Let us know
if you still need assistance by sending me a message. xo, jamila
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Re: Once I sign in I can't add anything to my basket.
Me too! I can't add anything to my basket and I went from over 1000
points to 0 points. What is going on? This is frustrating and annoying!!
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