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201,085 Posts
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Sample bag
Hi, I received an email saying that the sample bag is out of stock. Then
do you send it to me as a replaced sample bag?? 😞 I think the number 4
sample bag still works. Why was it cancelled? One of th...
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Re: Sample bag
Hi @Anonymous I'm sorry to hear that we weren't able to include the
sample bag in your order. I see you have now been assisted with this.
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How to get my daily 25 Delight surprise?
I purchased an order yesterday and use the 25 Delights Code.It says for
me to come back daily to unwrap a new trail-size surprise.Where are
these located and how do I "unwrap" today's surprise?
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Re: How to get my daily 25 Delight surprise?
Hi @StrikerShell You can view the available samples by adding the code
25DELIGHTS to the promo code box at checkout.
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@kwulimulthw They can stay in your cart forever. Being in...
@kwulimulthw They can stay in your cart forever. Being in your cart does
not place the item on hold or reserve it, only when you check out does
it become yours.
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How do I get free samples?!
yes, i know i can ask the cast members at sephora for the little samples
of face wash and foundations. but how do i get the deluxe samples? the
mini lipsticks, the individual use makeup wipes, the thi...
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RE: How do I get free samples?!
All of those Deluxe samples like the mini lipsticks are generally either
gifts with purchase or 100 point perks. You can check out the beauty
offers section of the home page to see what perks are avai...
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Birthday Gift
can I still receive my birthday gift even though it was on December
29th? When I go into my cart I don’t see the items to choose from
anymore.
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Re: Birthday Gift
Hi @Anonymous, Yes! You can redeem your Birthday Gift within 2 weeks of
your birthday online or in store 🙂 If you're not given the option to
add the gift to your merchandise order, please contact us ...
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Missing items
Missing one product I got with points and all my free samples in my most
recent order 😞 how can I get these?
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Re: Missing items
Hi @Kerrigan16, I'm sorry to hear these items were missing from your
package! I'm going to send you a PM to help. Always, Danee
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Missing item
I received an order yesterday and I was missing an item (Too Faced
Ethereal Setting Powder), it was included on the invoice though.
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Re: Missing item
Hi @ejt998, I'm sorry to hear this item was missing from your package!
I'm going to send you a PM to help. Always,Danee
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Order
I made an order this week and I made a mistake in my postal code. I see
on the tracking that Im supposed to receive it tomorrow. The adress is
good, will it affect my order? Thank you
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Order was cancelled
Hi I ordered the smash box travel primer set in store at sephora but I
got a email saying it was out of stock but I looked on the website and
it’s still in stock.
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1 Reply
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Re: Order was cancelled
Hi @lei9283, I'm really sorry to hear about your ordering experience!
I'll send you a PM to help. Always,Danee
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missing samples
I just received 2 orders and out of the 6 free samples I should have
gotten I got 2 and one of them I didn't even choose ?
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Re: missing samples
Hi @katylukowich, I'm sorry to hear that! I'm going to send you a PM now
to assist you. Always,Danee
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Re: broken glow kit
Hi @katylukowich, I'm so sorry to hear your item arrived damaged! I'm
going to send you a PM to help. Always, Danee
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Samples
I ordered a palette called Sephora wonderful stars the palette came
perfect but my three samples were not in the box. Not one sample was in
the box. I was really disappointed because I really wanted t...
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Re: Samples
Hi @Anonymous, I'm sorry to hear your three complimentary samples were
missing from your package! I'm going to send you a PM in just a moment.
Always, Danee
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How to get my daily 25 delight?
I purchased an order yesterday and use the 25 Delights Code.It says for
me to come back dialy to unwrap a new trail-size surprise.Where are
these located and how do I "unwrap" todays surprise?
0
1
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1 Reply
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Re: How to get my daily 25 delight?
Hi @StrikerShell, We offered one new deluxe sample on our website from
December 1-December 25! However, some of these samples are still
available! To see which samples are still available, please ente...
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Customer service
Does anyone know how to reach a live person from customer service
online? The automated responses from customer service keep getting
things incorrect.
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Re: Customer service
Hi @brunettebaby724, Please visit this link:
https://www.sephora.com/contact-us If one of our Live Chat agents are
available, there will be a link to click on to direct you to one of
them. Or you can ...
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2 accounts
I was told on the 31st I had two accounts when I made a purchase. The
cashier advised me to call in to have the 2 accounts merged. She claimed
to see points on the one account I had forgotten about. I...
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Re: 2 accounts
Hi @IvyEH, I'll be happy to look into this for you! I'm sending you a
PM. Always,Danee
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Disappearing Samples
Has anyone else ever had a problem with getting your order in the mail
and not receiving ANY of the samples you picked? I’ve had replacements
sent before, but this time I didn’t get anything at all ot...
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Re: Disappearing Samples
Hi @BoboXandria, I apologize your complimentary samples were missing
from your package! I'll send you a PM now. Always,Danee
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What’s up with packaging?
First of all I thought for sure my Becca highlighter was broken because
it was just banging around in the box with hardly any padding. Luckily
it was not broken. But I only got one sample in the box. ...
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Re: What’s up with packaging?
Hi @chekru, I'm sorry to hear that! I'm going to send you a PM to assist
you. Always,Danee
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Pending Order
Hi there! I placed an order for two in stock items, plus a Tarte
birthday gift, back on 12/29. Sephora still says it's "in progress" and
tracking is "pending". The funds have already been deducted fro...
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Re: Pending Order
Hi there. @aberrationofsel + @Anonymous. Orders placed 12/29 - 1/1 may
be experiencing delays as we do not process orders on weekends or
holidays. If you haven't received a shipping notification by Monday,
send me a private message. xo, jamila
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Re: Pending Order
@JamilaBT Thanks for following up! My order arrived on Friday without
any samples. The one I placed yesterday won't have the ones I selected
either, as they are now out of stock. It's a shame since I ...
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