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200,369 Posts
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Re: Missing package
Hi @mariaviscomi13, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Jan 2018 Promo codes
Please share any active Jan 2018 promo code or promo coupons that may be
helpful .. can’t find on google.
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RE: Jan 2018 Promo codes
Hey @Anonymous, you may find this thread helpful:
https://community.sephora.com/t5/Insiders/Active-Promo-Codes-19-Winter-2017/m-p/3464602
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Missing Sample Bag and Samples!
I placed a large order recently and received none of the samples I
chose, and neither the Me Time RESET sample bag as promised. The order
arrived a week late (and I could not use the items for the event for
which they were ordered). Pls help!
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i hate when they change the samples or missing at all.
i hate when they change the samples or missing at all.
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I'm quite annoyed as well! Just got an order with only 1...
I'm quite annoyed as well! Just got an order with only 1 sample in it. I
checked my order and I had selected 3 samples so it's very confusing why
I only got 1?
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Re: Missing Sample Bag and Samples!
This happened to me twice this month. I had two orders and did not
receive samples, not even substitutions. I wrote customer service and
told them three samples of anything are better than NO samples....
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Re: Missing Sample Bag and Samples!
I too never received any samples on my last three orders this month or
the free mini's. I did send an email to customer service. I spent a lot
of money this month 😞
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Re: Missing Sample Bag and Samples!
Try posting this over in Customer Support (link below). Someone should
be able to help!
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
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Delayed Order
Hi my order has been in progress for 6 days, I'm not sure what to do, is
this normal?
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RE: Delayed Order
Sadly it is especially since holiday just ended. Usually takes 3/5 but
holidays will definitely be longer
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I need to cancel my order
I just placed my order right now and it’s central standard time 12:40am.
I forgot to use my gift card, I need to cancel my order and replace it.
Please help me out.
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unsucceful authorization in August. Still can’t order
Spoiler (Highlight to read)Sephora has open disputed with my bank when
my bank manager has called 3 times telling them they were paidSephora
has open disputed with my bank when my bank manager has cal...
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Order still pending
I placed an order online on the 29 of December and it’s now January the
2nd and my order status still stands at pending.. what’s going on.. when
will my order be shipped?!?! I’m worried that the items I have in my
cart will sell out!
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1 Reply
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Re: Order still pending
Items that sell out after your order has been placed will probably not
affect whether your order will be fulfilled. December 30 & 31 were
weekends...processing time is in business days, which January 1 also was
not.
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VIB monthly gift
I've been a VIB for over two years now and I've never received or been
offered my monthly gift. It definitely feels to me like they don't
actually want to give it out. I specifically spend certain amo...
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Re: VIB monthly gift
Hi @Edji, I'm sorry to hear this! The VIB monthly gifts are exclusive
offers that are distributed to VIB and Rouge clients via email. I'll
take a quick look at your account and will send you a private...
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1 Reply
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WORST CUSTOMER SERVICE EVER!
Sephora has the worst customer service. They made me phone them 5 times.
one of the representatives I spoke with even hang up on me! The issue
was why my points and amount was not updated in my profil...
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1 Reply
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Re: WORST CUSTOMER SERVICE EVER!
Hi @JSolon, This sounds frustrating and I'm so sorry for the experiences
you had over the phone with us. I will take a look at your account and
will send you a private message to assist further. Thank you for your
patience. - Laurie
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Missing Package
This is my last time ever ordering anything from Sephora. It said my
package arrived at 10:41 am and it's nowhere to be found. I have had the
worst experience and I'm really upset. I got a gift card f...
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1 Reply
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Re: Missing Package
Hi @Anonymous, I'm so sorry about this. I'll take a look at the order
information now and will send you a private message with more
information shortly after. - Laurie
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Points missing
I still can't see my points after the update yesterday. I've tried to
email Sephora and everything and haven't received an answer. Seems like
everyone's points were put back. I can't do anything with my account.
Anyone else still having these issues?
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1 Reply
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Re: Points missing
Hi @Ashleyyy414, I've received your private message. I'll take a quick
look at your account and will respond to your message with more
information shortly. Thank you! 🙂 - Laurie
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no confirmation email?
placed a large order last night, and didn’t receive an email... is there
a way that I could receive one? I called customer service and she said
there was nothing she could do...? Will I be receiving a...
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Re: no confirmation email?
Hi @dioraimondo, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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1 Reply
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Sephora Samples
I just received my online order but did not receive the free samples (3)
I selected. I was actually looking into purchasing two out of three of
those products and received nothing! Why is this? I see it has happened
to more customers as well.
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Re: Sephora Samples
Hi @Vianey24, I am very sorry about that! Please send myself or any
moderator, if you still need assistance with this. Thank you. Best
Wishes, Janean
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1 Reply
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Re: Beauty Insider Card connecting
Hi @LaceyHurth, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Insider points just disappeared!
I’ve just been making a few posts and all of a sudden I went from 1700+
points to zero. Please contact me ASAP to confirm my points are still
there and let me know how I can fix the problem on the app.
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Re: Insider points just disappeared!
Hi Everyone, This issue should now be resolved. Please log out and then
back in. If you still do not see your points, please send me or any
moderator a private message so we can look into this for you. Thank you.
Best Wishes, Janean
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RE: Insider points just disappeared!
I just logged back in and it looks like it’s fixed. I hope everyone
else’s gets fixed soon too!
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Re: Insider points just disappeared!
same here....my whole status reset...it's not the end of the year yet. I
was browsing stuffs and before i check out...I realized i have no
points....We did not spend almost $1000 (or more) a year for this to
happen
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RE: Insider points just disappeared!
Me too!! I'm freaking out!! My account just keeps flashing at me and
calling me a different name!
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Re: Insider points just disappeared!
I bought items last night just to be able to reach Rouge and this
happens... They need to fix this quick. I was only going to check if it
had upgrated to rouge and i get hit with do you want to join b...
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RE: Insider points just disappeared!
I am hoping it’s a system glitch as I had 3K+. Anyone know what
happened?
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