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201,168 Posts
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product arrived half missing
hi! Thank you for your help, one of my products arrived today half
empty. Please see the following photo.
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RE: product arrived half missing
Update: I just received an email from Sephora customer service and they
mailed me a replacement item! Thank you for the wonderful quick
response, it is SO appreciated ☺️.
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Re: RE: product arrived half missing
Hi @fbm23, I'm glad to hear you've been assisted by one of our Customer
Service Representatives! If you have any other questions, please feel
free to private message me. Thank you. 🙂 Best Regards, ❤️ Raquel
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@fbm23 It looks like the product just shifted and solidif...
@fbm23 It looks like the product just shifted and solidified. This
happens often with body butters in jarred containers as well as
conditioners.
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Re: @fbm23 It looks like the product just shifted and solidif...
This is supposed to be the product (to the brim).
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RE: product arrived half missing
I think the product just moved to one side of the container while being
shipped and getting tossed around . Usually body creams are not filled
to the very top, but I could be wrong!
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Re: RE: product arrived half missing
I thought maybe the same thing but then I took another look at the
product. It's to the brim. Thanks for replying! 🙂
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Returns?
I received a contour kit cream as a Christmas gift and i tried it out
but it's not my color can I return for a different color or is it too
late since I already tried it out?
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Re: Returns?
Hi @Jenny21484, If you're not satisfied with an item, you have 60 days
(30 days in Canada) to return or exchange an item within the original
purchase date along with a receipt. I hope this information...
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RE: Returns?
Sephora is really good with returns and hasn’t said anything to me when
i returned something that was used after a couple months. Especially if
you are just gonna exchange it for a different color!
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flash shipping
I am subscribed to Flash shipping, placed an order on the 10th, the
latest update says eta is the 17th? That's more than 2 business days
last time I checked 😕
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Re: flash shipping
Hi @ezzie, I'll be sending you a PM shortly to assist. 🙂 Best Regards,
❤️ Raquel
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points question
I didn’t know I had a insider account at a time this time. I bought two
items that add up to $122 could I bring in the receipt and get the
points?
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Re: points question
Hi @AsiaLeigh, Please feel free to private message me a photo of your
receipt so I can add the points to your account. Thank you! 🙂 Best
Regards, ❤️ Raquel
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Urban Decay Vice Sample Arrived Broken
I received a vice lipstick sample (714) in my last order where the
lipstick was stuck in the cap. Is there any way I could get either a new
one or extra points? I waited to order specifically for this sample.
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Re: Urban Decay Vice Sample Arrived Broken
Hi @rubythursday, I'm so sorry to hear this! I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Have not received a confirmation on a order
Placed this order early 1/13/18 and never received a confirmation for
this order. I’ve always had a immediate confirmation on all my orders
and had them all Ontrac with a hour or so. This is my first ...
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RE: Have not received a confirmation on a order
Save your proof of payment! I placed an online order in December. After
waiting over a week I got curious as to where my order was. There was no
evidence of my order having been placed on my Sephora a...
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Points Transfer
Hi,My friend doesn't shop Sephora much and asked if she can transfer her
points to me. I know it's possible, but what info would you need from
her?Thanks!
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Re: Points Transfer
Hi @Kiki1517, I recommend having your friend contact us by phone at
1-877-Sephora (1-877-737-4672) to verify her information, and to
authorize the points transfer from her account to your account. She...
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DAMAGED BOXES, STILL NO SAMPLES!!!!!!!!!!!!!
I’ve emailed customer support, which NEVER helps, and I have a health
issue that prevents phone conversations for now. Two orders delivered
today. UPS left the boxes on my uncovered porch during a tor...
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Re: DAMAGED BOXES, STILL NO SAMPLES!!!!!!!!!!!!!
Hi @jillmsnider, I'm so sorry about this! Thank you for taking the time
to share this feedback with us. I'll take a quick look and will send you
a private message to assist shortly. Thank you! - Laurie
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Didn’t receive my 3 free samples with my order! :(
I recently placed a mobile app order and selected my three free samples
and a reward item and upon receiving my order, I didn’t receive any free
samples. I did get my reward item at least but I’m real...
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Re: Didn’t receive my 3 free samples with my order! :(
Hi @CarieLiza, @amy1512, @CarlyRH and @Anonymous, I'm so sorry to hear
this! Please send me a private message with your order number(s) for
assistance. - Laurie
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Re: Didn’t receive my 3 free samples with my order! :(
My order just arrived, and I didn't get my samples either. This is the
first time I haven't received any even though I selected them.
Disappointing!
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Re: Didn’t receive my 3 free samples with my order! :(
I just received my order in the mail and I also didn't receive my 3 free
samples either even though I selected them during checkout and their
status says that they shipped along with the rest of my or...
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RE: Didn’t receive my 3 free samples with my order! :(
same ! i did not got my 3 free samples too!!!!
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Missing order
Hello i just recieved my order today and its missing two lipsticks in
the pack from urban decay. And i was charged full amount. Also i didn't
like the colour i recieved. Please help
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Re: Missing order
Hi @Mistie90, I'm sorry to hear this! I see that we were able to assist
via email. If further assistance is still needed, please feel free to
send me a private message. Thank you! - Laurie
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Re: Missing order
Yes it got solved and i am reallythankful. Sephora staff was nice and
friendly ....LaurieBT wrote:Hi @Mistie90, I'm sorry to hear this! I see
that we were able to assist via email. If further assistan...
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Re: Missing order
Call the customer service number you can exchange the item you don't
like in store but for the missing item call the customer service line.
Mistie90 wrote:Hello i just recieved my order today and its ...
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FREE SAMPLES
I have just placed a new order would you please make sure I receive my 3
free samples. If you have any curly hair moisturizer products I would
like that please.
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wrong samples/ missing gwp
so I finally got my Sephora package in the mail. and my 3 free samples
are completely different than what I chose. Why even let us pick if you
aren't gonna try to give us what we asked for. I wanted t...
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Re: wrong samples/ missing gwp
Hi @AnnieCake, I'm sorry to hear your 25DELIGHTS promotional offer was
missing from your package and that you received the incorrect samples!
Please note, substitutions will be made for out-of-stock s...
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Re: wrong samples/ missing gwp
I continue to have the same issue....I have placed about 20 online
orders since the November sale, and have not gotten a single correct
sample with any order! Many orders come with no samples at all. ...
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Huda Foundation
how do I get my hands on the “huda” foundation if literally almost all
the color range is sold out?!?
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Re: Huda Foundation
Hi @kmalatorre, I'm so sorry most of the shades are currently out of
stock on our website! I recommend signing up for the email alert on the
product page to be notified as soon as your shade is availa...
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Did not receive samples.
Let my mom excitedly pick out samples with an online order, she was sad
they didn’t arrive with the package like they were supposed to.
Disappointed.
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Re: Did not receive samples.
Hi @Anonymous, I'm sorry to hear your samples were missing from your
package! I'll send you a PM to help. Always, Danee
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