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200,911 Posts
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RE: No samples (in last three orders) SO FRUSTRATING
I agree; I just had ANOTHER order arrive without samples, on top of
recent orders that had cancelled products, cancelled promo codes, and
even a cancelled Rewards Bazaar order! What’s the point of hav...
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When are returns credited?
My return shows received on 12/29 according to my USPS tracking number.
When might I expect this credit to show up? Thank you.
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Not a big deal but...
I am in texas. Recently every time I ordered anything online from
sephora, I never got my 3 free samples. Is this the same problem with
anyone?Do sephora just give up on giving samples?
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RE: Not a big deal but...
I’m in Ohio and have also run into this/other fulfillment issues in the
last month or so - not just you!
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Wrong Items in Order
Hello! I received my order and one item (that I redeemed rewards points
for) is missing and I was sent the wrong samples. What should my next
step be? Thanks
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Missing Point Reward and WRONG Samples
I AM SO FRUSTRATED! I went to the store on my birthday to pick up a
product I needed, get my bday gift, and turn in my Play! box points. I
had a hand full of stuff, the girl ignored me and talked to h...
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I didn't get the rest of my order
I made two orders close to each other. I received my second order today,
but I didn't receive a brush set I purchased, or any of my free samples.
also for my first order it says suddenly now that my a...
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Re: I didn't get the rest of my order
Hi @hds321, I can see that both the brush set and your first order were
delivered on Tuesday, January 9th and I apologize for any confusion. If
I can assist you with anything else, please send me a private message.
All my best, Megan
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RE: Re: I didn't get the rest of my order
Yes I ended up getting it in a separate box, thank you so much for your
quick reply!!! xD
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TROUBLE READING AND WRITING REVIEWS
Everytime I try to write a review, it fails to be submitted. And 2000
characters is not enough to give a thoughtful review. The reasons why I
don't post many reviews is they fail "something went wrong...
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Re: TROUBLE READING AND WRITING REVIEWS
Hi there, so sorry about this @GanjaJane. Have you attempted to write a
review on a private browser? Or do you experience this issue no matter
the platform you submit your review on. Feel free to send me a message
so I can assist. xo, jamila
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Re: TROUBLE READING AND WRITING REVIEWS
I have tried on Firefox and Chrome running on my windows machine, and
firefox running on linux. No private sessions. Its been happening.
Cookies enabled.The character allowance is insufficient.
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Double points for skincare purchase until 1/22/18
I just made a skin care purchase today and was wondering how long does
it take for the double points to show up?
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Re: Double points for skincare purchase until 1/22/18
Hi @MadslynnsMom, It typically takes about 24-72 hours for your points
to update. If you do not see that your points have been added within
this time frame, please reach out to me or any of the other MOD's. Best,
Zakiya
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Re: Play box
Hi @Anonymous, All PLAY! boxes typically arrive around the 20th of each
month. You will also receive your tracking information once your box
ships. I hope that this helps! Best, Zakiya
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VIB WELCOME KIT / SAMPLES
Hi my recent order did not include my VIB welcome kit or the samples I
selected. I really wanted to try one of the perfume's I selected. Where
can I get my VIB welcome kit ?
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Re: VIB WELCOME KIT / SAMPLES
Hi @Jragon, I am so sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Return inquiry
Hi, Is there someone who can help me with a return status? Just got an
email from Sephora with my returned items but all the products that i
returned are not included.
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Adding points to my card from receipt.
How do i add the points to my card? Sephoras system was down when i went
and i still have the receipt I’m just not sure how to add the points.
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Re: Adding points to my card from receipt.
Hi @Anonymous, I will send you a PM to assist you with this! Best,
Zakiya
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call in to customer support Quickest way to get assistance!
call in to customer support Quickest way to get assistance!
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Lasership ?!! Lost package
I’m beyond myself I’m a single mom of 2 I work two jobs and rarely get
spoil myself ordered a few items online first time ordering online 1/5
last night saying it on vehicle for delivery at 7:47 an ho...
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Re: Lasership ?!! Lost package
Hi @brittany199112, I am so sorry to hear this! If you have not been
assisted with your lost package already, please send me a PM with your
order number so I can assist you further. Best, Zakiya
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WRONG ADDRESS
I ordered a package to the wrong address and recently moved out of
state, I didn't realize till it was already delivered. Please help!
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Re: WRONG ADDRESS
Hi @vannahkitty, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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No samples. Again.
I feel like a bit of a broken record here.. but I'm not sure what else
to do. This is the THIRD order that I've received with zero samples in
it (not to mention orders that have been missing one or tw...
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Re: No samples. Again.
Hi @HereticHime + @pinkpallette + @saucyedna + @LiyahK + @MDsoon2B. So
sorry about this. While our website does call out that samples are
subject to substitution based on availability, I apologize if ...
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Re: No samples. Again.
Same! And I even made me order with a specialist from the source!! She
insisted, and I said "I guarantee I won't get them so don't waste time
on it" --so she chose 3 for me.. nothing!!
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RE: No samples. Again.
SAME! I always receive samples of things that don’t interest me. A
little disappointing since I was looking forward to trying the samples I
actually chose
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RE: No samples. Again.
Same thing here: just got another package and there were no samples.
I’ve let it slide in the past but seeing so many people complaining and
realizing this is a systematic oversight is a bit disconcer...
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RE: No samples. Again.
The exact same problem occurred to me last week and again today! Both
orders were also from the Memphis location. Reading these threads, I’ve
noticed this to be a common problem which is extremely fru...
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Why was I charged an extra 2 times?
I recently purchased lipsticks that came out to $49 Then today I checked
and there was an extra 2 charges of $17 and $23, that I have not
authorized. Why was I charged ?
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Re: Why was I charged an extra 2 times?
Hi there @lenatime. What you are seeing are pending authorizations and
actual charges now that your order has shipped. Please note the pending
auth will expire and the funds will return back to your a...
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