Missing order

[Mistie90]

Hello i just recieved my order today and its missing two lipsticks in the pack from urban decay. And i was charged full amount. Also i didn't like the colour i recieved. Please help

[LaurieBT]

Hi @Mistie90,

I'm sorry to hear this! I see that we were able to assist via email. If further assistance is still needed, please feel free to send me a private message. Thank you! 

- Laurie

[Mistie90]

Yes it got solved and i am reallythankful. Sephora staff was nice and friendly ....

---

LaurieBT wrote:

Hi @Mistie90,

I'm sorry to hear this! I see that we were able to assist via email. If further assistance is still needed, please feel free to send me a private message. Thank you! 

- Laurie

---

---

LaurieBT wrote:

Hi @Mistie90,

I'm sorry to hear this! I see that we were able to assist via email. If further assistance is still needed, please feel free to send me a private message. Thank you! 

- Laurie

---

[Anonymous]

Call the customer service number you can exchange the item you don't like in store but for the missing item call the customer service line. 

---

Mistie90 wrote:

Hello i just recieved my order today and its missing two lipsticks in the pack from urban decay. And i was charged full amount. Also i didn't like the colour i recieved. Please help

---