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200,888 Posts
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Did not receive free samples...
I specifically ordered online so I could choose my free samples. My
order came with one of the 3 free samples. Sephora heavily advertises
free samples with online ordering so I feel like I should have...
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RE: Did not receive free samples...
Me too, 6 free samples now that I have not received but they say
“shipped”.
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RE: Did not receive free samples...
I’ve noticed this too. For the last month or so. Kind of bait and
switch! I’ll switch to other sites if it continues!
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Changing pictures on your profile???
can you change the pictures on your profile? I really can’t figure it
out and want to change them.
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VIB Rouge status update - currently how long?
I made my qualifying purchase at Christmas. Customer service line
indicates I am Rouge. I do all of my orders online, and I am waiting for
that status to reflect as such when I sign into my account. W...
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Re: VIB Rouge status update - currently how long?
Hi @barr767, This is known issue but rest assured it will be fixed. Your
account will reflect the correct status and point balance by the 8th. If
it does not by then, please send me a private message ...
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I sent back my order from Canada post, it's now been one month and they still did not refund on my credit card is this normal?
I sent back my order from Canada post, it's now been one month and they
still did not refund on my credit card is this normal?
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Ordinary stock issues
I placed an order for a product yesterday. Only to have it cancelled
today, even though it is listed as available today. I was even able to
add it to my basket again from the same page saying my order...
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RE: Ordinary stock issues
UPDATE: Sephora finally fixed my point problem. And have shipped all the
items I ordered. I just don’t understand why they cancelled my order
last night but let me place an order this morning for the ...
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Re: Ordinary stock issues
Hi @Shauncherae, I sincerely apologize about this. I'll be sending you a
private message shortly. 🙂 Best Regards, ❤️ Raquel
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Missing samples
I did not receive the samples that were chosen in my last online order
from late December.
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Re: Missing samples
Hi there. @ajcantrell, so sorry about this. Our website calls out that
samples are subject to substitution if your selections are unavailable
at the time we fulfill your order. Apologies for any inconvenience. xo,
jamila
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Re: Missing samples
So are you saying that "subject to substitutions" includes providing
nothing as a substitute? I would have been fine with a substitute
assortment of samples but why offer samples if an option of
"substitution" equates to nothing in return.
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Overcharged!
I recently purchased the Ordinary salicylic solution for $5.30 and the
Touch in Sol primer for $18.00. With Shipping and tax, the order came
out to $31.36. On my online bank account it shows that I ha...
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How do I delete a review??
I wrote a review for the Fenty Beauty Mattemoislle lipstick but I want
to update it! I was hoping someone can delete it so I can write a more
accurate one.
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No samples (in last three orders) SO FRUSTRATING
So frustrating - I understand that samples are often replaced with
something else, etc. but my last three orders contained no samples; I
went to the trouble to CHOOSE them and they showed up all the w...
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RE: No samples (in last three orders) SO FRUSTRATING
Same thing has been happening to me. At least two recent orders with
ZERO samples. I’ve been a rouge for a couple of years (and a VIB for a
while before that). I am so tired of being screwed out of ev...
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Re: No samples (in last three orders) SO FRUSTRATING
Just got an order with no samples. You’d think with the near daily
threads on this issue they’d ask their packing and fulfillment
department to be a bit more thorough
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RE: No samples (in last three orders) SO FRUSTRATING
I agree; I just had ANOTHER order arrive without samples, on top of
recent orders that had cancelled products, cancelled promo codes, and
even a cancelled Rewards Bazaar order! What’s the point of hav...
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When are returns credited?
My return shows received on 12/29 according to my USPS tracking number.
When might I expect this credit to show up? Thank you.
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Not a big deal but...
I am in texas. Recently every time I ordered anything online from
sephora, I never got my 3 free samples. Is this the same problem with
anyone?Do sephora just give up on giving samples?
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RE: Not a big deal but...
I’m in Ohio and have also run into this/other fulfillment issues in the
last month or so - not just you!
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Wrong Items in Order
Hello! I received my order and one item (that I redeemed rewards points
for) is missing and I was sent the wrong samples. What should my next
step be? Thanks
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Missing Point Reward and WRONG Samples
I AM SO FRUSTRATED! I went to the store on my birthday to pick up a
product I needed, get my bday gift, and turn in my Play! box points. I
had a hand full of stuff, the girl ignored me and talked to h...
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I didn't get the rest of my order
I made two orders close to each other. I received my second order today,
but I didn't receive a brush set I purchased, or any of my free samples.
also for my first order it says suddenly now that my a...
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Re: I didn't get the rest of my order
Hi @hds321, I can see that both the brush set and your first order were
delivered on Tuesday, January 9th and I apologize for any confusion. If
I can assist you with anything else, please send me a private message.
All my best, Megan
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RE: Re: I didn't get the rest of my order
Yes I ended up getting it in a separate box, thank you so much for your
quick reply!!! xD
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TROUBLE READING AND WRITING REVIEWS
Everytime I try to write a review, it fails to be submitted. And 2000
characters is not enough to give a thoughtful review. The reasons why I
don't post many reviews is they fail "something went wrong...
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Re: TROUBLE READING AND WRITING REVIEWS
Hi there, so sorry about this @GanjaJane. Have you attempted to write a
review on a private browser? Or do you experience this issue no matter
the platform you submit your review on. Feel free to send me a message
so I can assist. xo, jamila
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Re: TROUBLE READING AND WRITING REVIEWS
I have tried on Firefox and Chrome running on my windows machine, and
firefox running on linux. No private sessions. Its been happening.
Cookies enabled.The character allowance is insufficient.
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Double points for skincare purchase until 1/22/18
I just made a skin care purchase today and was wondering how long does
it take for the double points to show up?
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Re: Double points for skincare purchase until 1/22/18
Hi @MadslynnsMom, It typically takes about 24-72 hours for your points
to update. If you do not see that your points have been added within
this time frame, please reach out to me or any of the other MOD's. Best,
Zakiya
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Re: Play box
Hi @Anonymous, All PLAY! boxes typically arrive around the 20th of each
month. You will also receive your tracking information once your box
ships. I hope that this helps! Best, Zakiya
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VIB WELCOME KIT / SAMPLES
Hi my recent order did not include my VIB welcome kit or the samples I
selected. I really wanted to try one of the perfume's I selected. Where
can I get my VIB welcome kit ?
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Re: VIB WELCOME KIT / SAMPLES
Hi @Jragon, I am so sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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