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200,501 Posts
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I have almost 300 posts and I am still a rookie. I have n...
I have almost 300 posts and I am still a rookie. I have no idea how to
level up.
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I like other people's post. Write reviews, etc. and I am...
I like other people's post. Write reviews, etc. and I am still a rookie.
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Haven’t Received Refund
I sent back two items 2.5 weeks ago from an online purchase and still
haven’t received a refund. I used the tracking code and it was delivered
to the center a while ago. When will get he money credit to my account?
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Re: Haven’t Received Refund
Hi there @Miki98. We process returns on business days, Monday - Friday.
Your return may be a bit delayed due to the holiday season. You should
receive an email once we have confirmed receipt of your r...
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MIssing samples and rewards
I purchased a lot of Sephora gifts for xmas presents and wanted to
surprise the woman I purchase them for with little additional samples
but big disappointing surprise...NONE of the 5 orders included ...
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Re: MIssing samples and rewards
Hi @daya1325, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Missing item from my order! Please help!
I️ had ordered gifts for my sisters and that package was delivered the
27th, we just got back from vacation and when I️ opened the package one
the gifts was not in there. I️t was listed on the invoice but missing.
Help, what do I️ do? ☹️
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Re: Missing item from my order! Please help!
Hi @michaelaeileenn, I will send you a private message to provide
further assistance. Warm Regards, Penelope
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in store purchases
So I made a purchase in store today and I’m finding that my points and
purchases aren’t showing up on my app. I’ve already (prior to today)
called Sephora TWICE to link all my accounts and I know I gave the
cashier the right email. What’s the deal?
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Re: in store purchases
Hi there @MegP0823. When you link your BI accounts, the only information
that will pull up is the primary account. xo, jamila
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Missing Samples
I just rec'd an order I placed Dec. 29 and no samples were included.
They were listed on my order but not on the packing slip. I know they're
just samples but it's one of the perks of ordering online and I love
trying new things.
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Re: Missing Samples
Hi @faithorchid, While samples may be substituted because our inventory
is limited and changes frequently, they should not be missing from your
order and I'm sorry to hear that this happened. I will s...
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Order Still In Progress
Hi, I placed an order a few days ago and normally I get a shipment
notice by now. My order still says in progress but the item is now out
of stock. I'd like to know if I will still be receiving my order. Thank
you.
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Re: Order Still In Progress
Hi @Sjluv, I'm sorry that your order may be taking longer than expected
to process and ship! Please note that if an item is ever removed from
your order because it has gone out-of-stock, you will be n...
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Birthday Rewards
My birthday was 2 days ago, and I forgot about the birthday rewards..
can I still receive it somehow?
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Re: Birthday Rewards
Hi @TaylorBrunette, Yes! All Beauty Insiders in the US and Canada are
eligible to redeem one birthday gift per year during the entire month of
their birthday. To redeem in store, provide a Cast Member...
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Huda beauty
I was just wondering if anyone knew why the Huda beauty liquid lipstick
in Medusa was no longer on the website ? I was looking to repurchase
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Re: Huda beauty
Hi @brooke21, Upon review, it looks like the Huda Beauty Liquid Matte
Lipstick in shade "Medusa" is currently available on the US site, and is
unavailable on the Canada site. I'm very sorry for any in...
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Nars Natural Radiant Longwear Foundation NOT being sold in stores?
Hello, I went in to my local stand-alone Sephora store to purchase the
new Nars foundation. I was told right when I entered that they weren't
being sold in the stores, more specifically, they didn't h...
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Re: Nars Natural Radiant Longwear Foundation NOT being sold in stores?
Hi @poppy076, I'm sorry to hear this! I'll send you a private message
requesting a bit more information so I may assist. Thank you! - Laurie
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RE: Nars Natural Radiant Longwear Foundation NOT being sold in stores?
That’s really weird. My local Sephora had it on the official launch day
(Fri Jan 05) and there was NARS reps on standby to colour match people.
I grabbed one for myself. I live in a suburb of Vancouver, BC, Canada.
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Missing items in online order
Hello, I ordered and was charged for 2 quantities of the Dr. Jart+
Cicapair Tiger Grass Color Correcting Treatment but only received one in
my package. I'm not sure how I can go about proving this as it shows I
received both items in my invoice.
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Re: Missing items in online order
Hi @micladyn34, I'm so sorry to hear this and am sending you a private
message to help. All my best, Megan
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Beauty insider points are gone again.
A week ago all my beauty insider points were gone but then the next day
they came back. Yesterday I opened the app and it said I only have 1pt?
anyone else having this issue?
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Re: Beauty insider points are gone again.
Hi @Fem03, I apologize for any confusion. The reason for which these
points were removed was because your orders were cancelled. If I can
assist you with or clarify anything else, please send me a private
message. All my best, Megan
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Wrong email on beauty insider card
Years ago I got a beauty insider account with a typo on my email. It
never bothered me because I didn't shop online, but now that I want to
start I'd like to link that card to my email address.
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Re: Wrong email on beauty insider card
Hi @clonehuger, I can definitely help you with this and am sending you a
PM to assist. 🙂 All my best, Megan
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Debit Card Refunded as Cash
I bought something on my debit card and wanted to return it. When I went
to the cashier, she automatically gave it back to me in cash. I asked
her why and she just went to get her manager and they sai...
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Re: Debit Card Refunded as Cash
Hi @idaydreameri, This doesn't sound quite right and I am sending you a
private message to gather some more information. All my best, Megan
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Unable to edit billing address
I am unable to edit and correct the billing address on my order to match
my shipping address. Any help? Thank you!
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Re: Unable to edit billing address
Hi @Anonymous! 🙂 I'm sending you a PM to assist you further. Always,
Danee
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Sample Out of Stock
Hello, One of perks of shopping with Sephora is using the promo codes
for their Beauty Offers. It's a great incentive for customers to spend a
certain amount of money to receive an additional free ite...
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Re: Sample Out of Stock
Hi @allyally90, I'm sorry to hear your sample is now out of stock! I'm
going to send you a PM to assist you further. Always, Danee
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Re: Sample Out of Stock
Hell Danee, I actually spoke with a Sephora Consultant regarding another
matter but she noticed that my item was canceled and selected another
one sample for me. So the matter is resolved, but thank you for replying
to my post!
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Broken eyeshadow palette
I received the “Take Me Home” palette from Colourpop with one eyeshadow
pan shattered. Will you please send a replacement? Thank you.
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Re: Broken eyeshadow palette
Hi @abtek3, I'm sorry to see how your palette arrived and am glad to see
that you have now been assisted by one of our Customer Service
Representatives. Please PM me if I can help with anything else. All my
best, Megan
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VIB status
Hi I have VIB status how do I upgrade this on my app. Also for some
reason it would not let me use my usual nickname of quigleypotpie which
fits the parameters I ended up putting in random until it would except
and now I am sons name lol! Thank you,
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Frozen serum
Hi,I ordered a Philosophy serum When Hope Is Not Enough and it came in
completely frozen due to abnormal freezing temperatures outside, of
course! Would that effect the chemical composition of the product in any
way?
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