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201,110 Posts
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Re: Bonus points
Hi @Susanrose12 Do you mean Beauty Insider points? Your points can be
used to redeem perks. They can be redeem in store or added to an online
order from our Rewards Bazaar> https://www.sephora.com/rewards
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SEPHORA, WHY DO YOU LIE TO US?
I HAVE JUST RECEIVED THE THIRD OF MY LAST THREE ORDERS WITH NO SAMPES AT
ALL = 50%.And I see that many other Rouge are having the same problem.
Sephora, why do you lie to us? We are your best customer...
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Re: SEPHORA, WHY DO YOU LIE TO US?
Hi @Broo127, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Return from a stand-alone Sephora to Sephora Inside JCP?
Hi, I purchased an item from a standalone sephora that I’d like to
return. The standalone sephora I purchased from is an hour drive from
me, the closest Sephora I have is a Sephora Inside JCP. Am I ab...
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yes, you can return to the one inside JCP I did. I bought...
yes, you can return to the one inside JCP I did. I bought it about 45
min from my house and didn't want to drive all the way back.
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Order cancelled twice?!
Normally I'm not one to post or complain, but as an extremely loyal
customer (I'm very close to hitting rouge for another year and it's only
january). I ordered the Ceramidin Body Oil from the weekly ...
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Re: Order cancelled twice?!
Hi maryfranw, I am sorry for all of the inconvenience with your order
and I am sending you a message now to further look into this! Thank you
for your patience.
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Re: Order cancelled twice?!
And worse yet, other customers are getting help here today and I am not.
The inventory issue needs to be fixed because it is definitely not ok to
be cancelled on TWICE for the same product when it was listed as in
stock both times.
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sephora gift card international
Hello, I ordered something with my e gift card online and redeemed it
for international shipping. But now I noticed that this is not possible
but if I track my order it still says „pending‘‘. What should I do now?
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Re: sephora gift card international
Hi serenkan, We are unable to process gc as payment for international
orders. I am also send you a message now.
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Re: birthday gift
Hi goldselver, You can redeem your Beauty Insider birthday gift during
your birthday month in store or online. You will be prompted to add it
to your merchandise order. If for any reason you are not p...
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Didn't receive item
Hello! I hope you wonderful people are doing well.I have a small issue.
When I received my package I had received 4 out of the 5 items I
purchased. I am missing the Kat Von D Tattoo Liner-Trooper.Thank you in
advance for the assistance with my issue!
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Re: Didn't receive item
Hi PaMaE, I am sorry that the item was missing from your order! I am
sending you a message now.
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Missing Samples Twice Now
I just received my order and to my surprise, all 3 of the free samples
were missing. My online order on my account shows the samples included
in my order, but the invoice printout that came with my sh...
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Re: Missing Samples Twice Now
Hi @Femmebones, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Re: Samples
Hi @Anonymous, I apologize for any confusion! We do substitute samples
when the samples you've originally selected go out of stock. Please feel
free to private message me if you need assistance with anything. 🙂 Best
Regards, ❤️ Raquel
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International checkout issues
Is it possible to have an item shipped to the UK while using an Irish
credit card to pay for the order? I've tried placing an order for
international shipping, but to no avail. I understand that debit...
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Re: International checkout issues
Hi @Anonymous, You're only able to ship to the UK on our desktop site.
We do accept international credit cards and they must be based in one of
the following countries: Argentina, Australia, Bahrain, ...
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Re: Points!
Hi @MamaCrawford, You do get 10 points every month for your PLAY! box
when it ships and the points show up in your recent activity. I hope
this information helps! 🙂 Best Regards, ❤️ Raquel
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Please help!
If I purchased something online, can I return it at my local Sephora
store even if they don't carry it at that particular location?
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Re: Please help!
Hi @Nankishha, You should be able to return items purchased online in
stores! You can 60 days (30 in Canada) from the original purchase date
along with proof of purchase to make a return or exchange i...
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Anyone missing samples from Jan Play box?
I’m missing two samples from my play box! If it had been one, oh well,
but two in the same month? How was that not caught?
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Re: Anyone missing samples from Jan Play box?
Hi @MinervaMouse, Oh no! I sincerely apologize about this. I'll be
sending you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Cancelled Order Refund
I just cancelled an order from Sephora and I was wondering how long it
takes to receive your refund?
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Re: Cancelled Order Refund
Hi @MaggieR883, For cancelled orders, most financial institutions takes
up to 1-7 business days for the transaction to be reversed and PayPal
takes up to one billing cycle. I hope this information helps! Best
Regards, ❤️ Raquel
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Re: Cancelled Order Refund
Hi @Anonymous, I've replied to your other comment and sent you a PM! 🙂
Best Regards, ❤️ Raquel
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Missing item
I received my order I placed on 1/18/18 and I am missing an eyeshadow
palette. The too faced “white peach” pallete is missing order #XXXXXXXXX
Ive shopped at Sephora for years and have never had this problem. I hope
it can be resolved.
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RE: Missing item
I don’t know what’s going on with them. They have been messing up orders
left and right
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shipping problems?
im still waiting to receive my play box, even though i was supposed to
originally receive it on the 22, now its saying that its not??
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Re: shipping problems?
Hi @aeilsx, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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Order
I was wondering why the Evian was canceled from my order, it shows that
it is still in stock and I knew my order would have to go ground which
it appears that it is. I’m hoping that they just accident...
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Re: Order
Hi caway, I had to edit your post and removed your order number however,
I am sending you a message to help!
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BROKEN HUDA PALETTE...
I received my shipment today. SO UPSET! First off, my items were
packaged sloppily and the boxes were smashed. SECOND...my Huda Small
Beauty Obsessions Palette In Smoky was BROKEN! The black shade was...
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