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198,904 Posts
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Re: returns without receipt
Hi @graceb20, @darlyndar is correct, the store can try and locate the
item within your purchase history 🙂 I recommend reaching out to your
local Sephora store for more information. Bisous, Sian
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RE: returns without receipt
If you used your BI account, it should have a log of everything you
purchased. They can reference that.
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Lost gift card
I got my gift card for my xmas birthday. Unfortunately yesterday I lost
ut. But I got the receipt. What am I suppose to do? Or can I bring this
recipe to cancel the card to stop somebody using it? Hamilton,ON
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Re: Lost gift card
Hi @Elena2725, I'm so sorry to hear about this 😞 If you have not yet
been assisted with this, please send me a PM with a photo of the receipt
so that I can try and look into this for you. Bisous, Sian
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Wasn’t asked for my Beauty Insider email during purchase?
I recently went to a Sephora near me and while checking out (I paid with
a gift card) the cashier did not ask me for my beauty insider info. Is
there anyway I could get these points still?
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Re: Wasn’t asked for my Beauty Insider email during purchase?
Hi Nicolekat123, I'll be glad to assist you with this and I am sending
you a message to help!
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super disappointed in samples not received
I've placed 3 separate orders requesting a tatcha skincare sample. I
really want to try the product which is why I requested them. Also 2
orders that I've received no samples at all. Ordering from oth...
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Re: super disappointed in samples not received
Hi @curlylikeme, I'm sorry to hear about this! Can you please send me a
PM with your order numbers so that I can look into this for you? Bisous,
Sian
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Didn't get any of my samples!
Hi Sephora! I didn't get any of the samples in my order! Can you do
something about this, at the very least send 3 more samples? Please
private message me and I'll give you the order number, but these...
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Re: Didn't get any of my samples!
Hi @tokyofan, I'm sorry to hear about this. I will send you a PM
shortly. Bisous, Sian
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Hello samples
I look forward to my samples and haven’t been receiving them. I selected
3 each order and get 1 or none.
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Re: Hello samples
Hi @AmoisOtis, I'm sorry to hear about this! Please send me a PM with
the order numbers from which you are missing samples. I'd be happy to
look into this further for you. Bisous, Sian
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Transferring beauty insider points
My boyfriend bought me items at sephora and also made a beauty insider
account for me not knowing I already had one. Is there a way to transfer
the points from that account to mine?
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Re: Transferring beauty insider points
Hi @meeshmarms, I'd be happy to help you with this. Can you please send
me a PM with your registered email address as well as the email address
associated with the new account? Bisous, Sian
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invalid gift card
so i received a $100 Sephora gift card for Christmas and this past
saturday i spent $86 and the employee at the store said i only have $13
left so today i tried several times to order a sephora face m...
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Re: invalid gift card
Hi @dermaejay, Sorry to hear about this. If you haven't already been
assisted, please send me a PM with your Gift Card number (no need to
send the PIN). I will be happy to look into this for you! Bisous, Sian
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Delete account
How do I delete my Sephora Account? I now have 2, because I forgot about
this one, and I only want the other one I am using, so how can I
permantely delete this one?
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Didn't receive free samples!!!
I recently ordered a package from Sephora and I was specifically
promised 3 free samples but didn’t receive even one! Is there any way I
can still get them?
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Re: Didn't receive free samples!!!
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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No samples shipped with my order
Was upset today when my Sephora order came with no samples at all. I had
selected my 3 free samples, and both the order and shipping confirmation
email had my selected samples listed. The Sephora webs...
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Re: No samples shipped with my order
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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No Samples in Order..NOT the 1st time either
Why were the samples that I ordered not in my shipment? I placed two
orders with 6 samples and I received 0. I spend thousands of dollars
every year at Sephora and this is not a way to treat good customers.
Please explain.
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Re: No Samples in Order..NOT the 1st time either
Hi @DanielleDiaries, I'm so sorry to hear this. I will send you a
private message to provide further assistance. Warm Regards, Penelope
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Didn't receive samples multiple times when ordering online.
I order fairly regularly from Sephora, and I really love the free
samples since they let me try something that I may want to buy the full
size of later. I just received an order today with zero sample...
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Re: Didn't receive samples multiple times when ordering online.
There's been several times when I don't receive all 3 of the samples I
asked for. I'm assuming that's because they were out of stock on it when
they filled my order, which I'm okay with. But I did hav...
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Re: Didn't receive samples multiple times when ordering online.
Hi @kricket70, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Can a mod pm me please
I just got one of my Boxing Day sets and the Bumble to Bumble Surf Soray
has leaked .
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Re: Can a mod pm me please
Hi @teenageparasite, I am sending you a private message right now. Warm
Regards, Penelope
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Change my birthday on Sephora
I don’t think I ever set my birthday on my account, so can I have my
birthday changed to August 17th?
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Re: Change my birthday on Sephora
Hi @Anonymous, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Monthly Gift VIB ama VIB Rouge
Hey all, For the monthly gift for Vib and vib Rouge. I see it a free
gift of gift with purchase? I thought it was a free gift but I am being
told otherwise. Thanks!
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Re: Monthly Gift VIB ama VIB Rouge
Hi @melimel112, The gift is with purchase. You will receive promotional
emails for deluxe samples with your purchase that you can use to redeem
a gift on the website. Please send me a private message ...
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Online order gone wrong
I ordered over $79 worth of product paid for it on Sunday it is now
Wednesday evening and STILL it has not been shipped also the so called
free gifts every single one of them is "out of stock" very unsatisfied
with Sephoras customer service
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Re: Online order gone wrong
Hi @Anonymous. All orders are processed on business days, Monday -
Friday. We do not process on weekends or holidays. Also, are you
referring to a promo or samples? If items are cancelled from your ac...
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Missing Samples
What has changed in the past year at the shipping warehouses with
samples? I always used to get the samples I requested, then this perk
went slowly down the drain. Instead of the samples I wanted, I r...
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Re: Missing Samples
Hi @figu0020 + @EmAngel. So sorry about this. Please send me a message
with your order numbers. xo, jamila
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Re: Missing Samples
I had the same problem. Called and they told me that when the samples
you select are out of stock they just don't send you anything. Seems
like they should send what they have BUT apparently people co...
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