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201,119 Posts
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Re: Missing samples in last 3 orders
One thing I've found that works (sort of) is when you place an order on
line, send customer service and e-mail with your order number and
samples requested and a quick message asking them to pass this...
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January Sephora Play Box Never Came
Does anyone know who I email to ask about my Sephora play box? I got an
email saying I received it but, there was nothing In my mail box. I
waited a couple of days to see if ups was running late and it never
came. What do I do?
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Re: January Sephora Play Box Never Came
Hi @Ravengale, I am so sorry to hear this! I will send you a PM for
further assistance. -Zakiya
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Delete review
Can you please delete my review for the luminous blur stick? I would
like rewrite it and add more about this product, thanks!
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1 Reply
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Re: Delete review
Hi @Arlettey, I will send you a private message so that I can assist you
with this. Thanks! Best Wishes, Janean
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Drybar $75 gift card 750 point reward
Does anyone know if this is able to be used for retail products or only
for hair services? Thanks!
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Re: Drybar $75 gift card 750 point reward
Will they ever get these DryBar giftcards back for reward blazer?
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Re: Drybar $75 gift card 750 point reward
Hi all, Sorry for any confusion! This is a Gift Card for $75 that can be
redeemed for 750 Beauty Insider Points and is only redeemable at Dry Bar
Salons. Valid for U.S. residents only. This can be use...
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RE: Drybar $75 gift card 750 point reward
I am not sure but I believe it should be for both since it’s a gift card
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virtue artist
Does anyone still have virtue artist on the latest version? It doesn’t
show up on mine....
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Re: virtue artist
Hi @kkkkkrypton, You should be able to access the Virtual Artist feature
by opening the Sephora App and navigating to Get Inspired > Virtual
Artist. If you're unable to see this, I recommend ensuring ...
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Online Orders
Hi, my girlfriend and I share this account when placing orders. She
tried placing the same order over and over because it kept saying "wrong
billing address" so there were over 5 of the same transacti...
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Re: Online Orders
Hi @Anonymous, I'm sorry about this! I'll take a look now and will send
you a private message with more information. Please note that per the
Beauty Insider Terms & Conditions, clients are limited to ...
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Missing items in playbox
So disappointed that my subscription box is missing two items that would
of made my monthly box much better!!! What can i do??!
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Re: Missing items in playbox
Hi @cecyliaa, I am very sorry about that! I will send you a private
message so that I can help you with this. Thanks! Best Wishes, Janean
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Broken Glass Bottle
I bought Too Faced Born This way foundation a bit a go and as I was
trying to put some on the cover of the bottle came off and the bottle
shattered. Osthere any way to remedy this? I had an almost bra...
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1 Reply
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Re: Broken Glass Bottle
Hi @angelblood94, I'm sorry to hear this! I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Ciate Glitter Flip
Does anyone know if the Glitter Flip in the shade Hollywood will ever be
available again? I just ordered the Iconic shade and I'm in love! I'm
more of a red lip person though 💄💋🖤
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Re: Ciate Glitter Flip
Hi @SavageBeauty03, The Ciate Glitter Flip in Hollywood is in stock on
Sephora.com Please send me a private message if you need more
assistance. Warm Regards, Penelope
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Re: Ciate Glitter Flip
Hey @PenelopeBT I've checked on the Sephora app and the website and it
says there's only 5 shades (Siren, Infamous, Fortune, Iconic, Candy)
available 🙁☹😢. Maybe It's because I'm in Canada and only t...
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Canceled order two days latter
Hi, I made an online order on January 22nd, and today, two days later, I
received a notification that my order is canceled, due to lack of stock
of the item. How is this even possible - when I made an...
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1 Reply
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Re: Canceled order two days latter
Hi @Anonymous, I sincerely apologize about this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Online order
I just finally got my online order two days late and there’s not one
sample I had ordered. No samples whatsoever. I look forward to the
perfume samples because I’m picky and have sensitive skin. They didn’t
even throw in a substitution one.
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1 Reply
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Re: Online order
Hi @Megansgj, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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FREE SAMPLES MISSING AGAIN!
Ok so I ordered again from the Sephora app the other day and was
extremely excited about the 3 free samples I picked and the last order I
placed, they did not put the samples in my order. Now customer...
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1 Reply
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Re: FREE SAMPLES MISSING AGAIN!
Hi @Leah0892, I'm so sorry to hear you're missing samples. I'll be
sending you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Missing rewards item
I just received my online order today and not only were my samples wrong
(which honestly I don't care that much about) but my 100 point reward I
redeemed on the beauty blender cleaner isn't there at a...
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1 Reply
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Re: Missing rewards item
Hi @alychin, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Play Box 50 points
I went to Sephora yesterday and made a purchase. I gave the lady my 50pt
card and this morning I noticed the points aren’t added to my acct. Does
it take longer for the 50pts to show up?
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1 Reply
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Re: Play Box 50 points
Hi @MadslynnsMom, It can take up to 24 hours to see the points added to
your account. I can look into this for you. I will send you a private
message shortly. Thanks! Best Wishes, Janean
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Samples
Is it normal to not get the samples you ordered? I didn't get any of the
samples I wanted and I can't even use the ones I got.
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Re: Samples
Hi @allilg I'm sorry to hear that you didn't receive the samples you
chose. Regretfully, we do have to make substitutions if the samples are
out of stock in the distribution center that is processing ...
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play points
2 issues. I live 50 miles from closest Sephora. is love to receive play
points online. also, often product I want is not available in the store.
My last purchase wasn't so I ordered online today. can ...
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Re: play points
Hi @anonymity23 I'm sorry to hear that! While the Play pass can only be
redeemed in store, the store should have offered to assist you in
ordering the item and scanned your pass. I will send you a private
message to help.
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