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198,891 Posts
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Return process questions
Hi, I have a return that is going to be slightly more involved than
usual (Dr Dennis Gross Skincare Vault), so I want to check with CS here
about several things before I pack it up and take it into a ...
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Re: Return process questions
Hi @fieldsofclover, I'd be happy to assist. I'll be sending you a PM
shortly. 🙂 Best Regards, ❤️ Raquel
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samples and beauty offers
It is very frustrating to me when I order online and recieved an email
after several hours of order placement that the items I selected as a
beauty offer is not available and that a part of my order h...
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Re: samples and beauty offers
Hi @Amreenvirani, I am so sorry to hear this and I completely understand
your frustration. I will be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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Wondering where my gallery photos went?
Could someone please advise why all the photos are gone. Thx
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Re: Wondering where my gallery photos went?
Hi @BeeGirl2018, I'm able to see the looks you've posted on gallery here
> https://www.sephora.com/community/gallery/album/530410016. Please feel
free to private message me if you have any questions. 🙂 Best Regards,
❤️ Raquel
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Sephora Beauty Enthusiasts Program
How does this program work? There isn’t much information posted on this
program and no contact information or email. I submitted an application
and just want more information on how this works. Someon...
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Problem with birthday reward
Hi I made an order a couple of days ago and added my birthday
giftonline, but for some weird reason it was cancelled (email said
something was out of stock, but no specifics, the item I was
purchasing...
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Re: Problem with birthday reward
Hi @gulyuza, I'll be happy to look into this for you! I'm going to send
you a PM now. Always, Danee
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forgot email
i have a beauty insider card that i signed up for at the store but i
cannot remember which email address i used for the card
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Re: forgot email
Hi @Jinala, I'm going to send you a PM to request for more information.
Always, Danee
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Drunk Elephant C Firma Day Serum
I ordered the Drunk Elephant C Firma Day Serum on line this past week.
When I opened it, the serum was brown instead of the light orange it
should be as the vitamin C has oxidized. This is the second ...
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Re: Drunk Elephant C Firma Day Serum
Hi @frangro, I'm so sorry to hear about the Drunk Elephant serum you
received! I'm going to send you a PM to assist you. Always, Danee
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Exception
Hi there, I delivered stuff online over a week ago, the delivery was
attempted twice and not it says exception? What does this mean? Louise
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Re: Exception
hi @LCVIP, you want to post this in the customer service thread where it
will be seen by a mod who can assist you.
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In store purchase not showing
I purchased a couple items in the Reno,NV store yesterday and upon
paying I handed the cashier lady my insider card. Now I just checked
online and no pints were added (my card and the account are link...
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Re: In store purchase not showing
HI @PinkStarburst, I'm sorry to hear your points weren't added. I'll be
sending you a PM shortly.:) Also, I'm glad to hear about your store
experience at our Reno Summit location. I'll be sending the ...
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change my birthdate on Sephora
i put a random birthdate for my profile but could you change it to the
5th of February 2002.
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Re: change my birthdate on Sephora
Hi @Anonymous, I've gone ahead and updated your birthday as requested.
Thank you! 🙂 - Laurie
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Help
Hello! I have a question and I’m hoping someone can give me an answer. I
received a gift from a friend, its the CoverFX drops... however, I
already have one in the exact same shade and I know I’ll nev...
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Re: Help
Hi @sw33tiepie123, It sounds like this item was purchased in-store, and
the store may be able to locate the transaction using your friend's
Beauty Insider account information, or with the credit/debit...
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Broken sample
Opened my box to find glass and everything soaked through from a broken
sample....a sample I was looking forward to trying no less.
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Re: Broken sample
Hi @JJones32, I'm so sorry about this! I'll send you a private message
now to assist. - Laurie
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Hoping for better use with the Beauty Insider Points.
I was hoping you would consider adding in an online spot to be able to
enter in your play beauty Insider card points each month. As I'm not
always able to get to a brick-and-mortar store and I do most...
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Re: Hoping for better use with the Beauty Insider Points.
Hi @HeatherRachelle, I appreciate you taking the time to leave us this
feedback. I'll be sending it to the appropriate department for future
consideration. Please feel free to private message me if you have any
questions. 🙂 Best Regards, ❤️ Raquel
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Re: Hoping for better use with the Beauty Insider Points.
Thank you so much for passing my message along. I do hope there is
something someone can do to help! Sephora is my go-to in most all I need
concerning beauty finds and this would help so much! Sincerely,Heather
💝
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Interested in submitting new brands or products for review
Hello there, I am interested in submitting new brands or products for
review, how/whom should I contact?Thank you,NasondraVaniteux Cosmetics
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Re: Interested in submitting new brands or products for review
Hi @Anonymous, Please visit the "Potential Sephora Vendors" section on
the About Us page here. > https://www.sephora.com/about-us. You'll need
to create a profile with the RangeMe Sephora platform, an...
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Weekly Wows - Now are weekly here's our clearance list.
Why did the Weekly Wows stop being a real deal and instead turn into "
Here's everything we've had on sale for a while and can't get rid of"?
There is maybe once every few weeks a true Wow deal. But l...
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RE: Weekly Wows - Now are weekly here's our clearance list.
I wasn't going to say anything before because I thought it was just me
--- I couldn't agree more tho. 👍🏻
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Re: Weekly Wows - Now are weekly here's our clearance list.
Hi @LadyAlthea, I sincerely apologize about this! I'll be sending the
information you've provided to the appropriate department for future
improvements. Please feel free to private message me if you have any
questions. 🙂 Best Regards, ❤️ Raquel
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No confirmation e-mail or order record from purchase made in Sephora store
Today I went to the Sephora store in Bridgewater Commons, NJ, and an
employee tried to help me find a foundation I wanted. The store didn't
have my shade in stock, so they offered to order it from the...
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Rouge Welcome Gift
Hi, I qualified for Rouge in December and just realized I haven’t gotten
gotten the gift yet — it’t not available in the Rewards area — would
appreciate any help on how I can redeem it. Thank you very much!
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Re: Rouge Welcome Gift
Hi @nC54, You should be able to redeem the Rouge Welcome Gift at your
local Sephora store, or in the "promotions" section at online checkout.
I'll send you a private message now to assist! - Laurie
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Rewards
When do they change the rewards I never know when there is new rewards
and I always miss out on something I would want in the 2000 point scale
.. I never get any notification when new rewards go up ? Can someone
help
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Re: Rewards
Hi @KashMarie, The previous response you received is correct! The
Rewards Bazaar updates every Tuesday and Thursday between 9 a.m. - 5
p.m. Regretfully, specific release times are not posted as these can
vary. I hope this helps! - Laurie
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Re: Rewards
@KashMarie In general, new rewards are posted every Tuesday and Thursday
at noon (EST). Sometimes re-stocks of items occur at other times and
there are occasional special events with more reward drops...
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