Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,682 Posts
Post | Hearts | Replies |
|---|---|---|
| 0 Hearts |
0 Replies
| |
|
Re: Link VIB card to online account
Hi I have the same problem, would it be possible to help me?ZannaBT a
écrit :Hi @yasmin0000, I would be happy to help with this. Please send
me a PM with your Beauty Insider card number and your regis...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Link VIB card to online account
Hi @Anonymous and @yasmin0000, You can send private messages by
navigating to the user's profile page and clicking "Message." I'll send
you each a private message now to assist with this. Thank you! - Laurie
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
| 1 Hearts |
1 Reply
| |
|
Re: VIB
Hi @Bellagigone, I would be happy to assist with this! I'll send you a
private message. Best, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples!
What is going on with missing samples?! Last 4 orders are missing some
or ALL samples! Are they not checking? I’m so fed up and have no
confidence anymore. This is why I shop online!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing samples!
Hi @teresagr, I sincerely apologize about this! We're currently aware of
our samples issue and we hope to resolve it soon. I'll be sending you a
PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Unable to See Beauty Insider Points
Hi, I was notified that you guys issued me 75 beauty points that I can
redeem towards deluxe samples but I'm not seeing them. Thanks in
advance.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unable to See Beauty Insider Points
Hi @jennbyun, I'm going to look into this for you and I'll be sending
you a PM shortly. 🙂 Best Regards, ❤️ Raquel
1
0
| 1 Hearts |
0 Replies
|
|
How I can link my card to my account? Thank you!
How I can link my card to my account? Thank you!
0
1
| 0 Hearts |
1 Reply
|
|
Re: How I can link my card to my account? Thank you!
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
How do I cancel an order?
I placed an order a few minutes ago and accidentally ordered the wrong
thing, how do I cancel it?
0
1
| 0 Hearts |
1 Reply
|
|
Re: How do I cancel an order?
Hi @marissa0057, regretfully, we are unable to cancel or modify orders
once they have been placed. Please send me a PM with your order number
so I can submit a request to our warehouse as they may be able to catch
it before it ships. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Sephora re-selling used merchandise too!?
Ok, I am seriously PO'd right now. I just received the License to
Leopard train case I scored on sale and this thing has seriously been
used. There are obvious stain marks on the inside felt lining, m...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Sephora re-selling used merchandise too!?
Hi @SweetFoxy, I am so sorry to see your item arrived in that condition!
We do receive all items directly from the manufacturer, so it is
unlikely it could have been previously used; however, I do apo...
0
2
| 0 Hearts |
2 Replies
|
| 1 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
2 Replies
| |
|
Re: How and when do you find out, before you receive in the mail obviously, what products you will receive?
Hi @Anonymous, I'm going to send you a private message shortly to gather
more information in regards to this, so I can assist. 🙂 Best Regards,
❤️ Raquel
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Order Update
Hi, I placed an order last Friday (March 2, 2018) and my order is still
in progress. My order number is XXXXXXXXXX. I already posted yesterday
and the person who responded to me said that my orders wo...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Order Update
Hi @michlavergne23, I took out your order number for security purposes.
I'll be sending you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
2
| 0 Hearts |
2 Replies
|
| 1 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Says Delivered/ Package was not Delivered
My package says it delivered yesterday but it was not delivered. I get
texts updates on my package. I posted this yesterday but no one has
helped/messaged me since. This hasn’t happened to me before. Any help
would be greatly appreciated. Thanks
0
1
| 0 Hearts |
1 Reply
|
|
Re: Says Delivered/ Package was not Delivered
Hi @Anonymous, I'm still in contact with OnTrac about your lost order.
I'll be sending you a follow up when I have more information. Thank you
for your patience. Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Laser Ship Delivery
I have been tracking my package Laser Ship posted saying it was
delivered today 3/6 at 9:28 pm to the front door. No package was found
at front door. I saw many postings saying this is and has been an...
1
3
| 1 Hearts |
3 Replies
|
|
Re: Laser Ship Delivery
Hi @pumkin1755, I am so sorry to hear that you have not received your
package! If you have not been assisted with this, please send me a PM
with your order number for further assistance. Best, Zakiya
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Missed Points
Hello, My boyfriend purchase a bunch of stuff for me for
Christmas/Birthday, but did not use my beauty insider number (like I
told him too..). Is there a way for me to add those points to my
account?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missed Points
Sorry @KBlunt18, We are able to only add points to the clients account
that purchased the items and the points are non-transferable. Thank you.
0
0
| 0 Hearts |
0 Replies
|
|
Add points
Hi, I made a purchase yesterday in-store and realized today I gave my
email to the cashier incorrectly. It was a fairly large purchase and I
would hope my points could be added to my correct account to help
maintain my VIB status.
1
1
| 1 Hearts |
1 Reply
|
|
Re: Add points
Hi @gonzalezcristin I will happily help you with this, and I'll send you
a PM in just a moment!
0
0
| 0 Hearts |
0 Replies
|
|
Way to redeem points after purchase?
I forgot my email and BI card while purchasing some stuff the other day,
is there any way to redeem points after this?
1
1
| 1 Hearts |
1 Reply
|
|
Re: Way to redeem points after purchase?
Hi @GwendolynV yes! I'm happy to help and will send you a PM shortly.
0
0
| 0 Hearts |
0 Replies
|
|
Samples
It would be nice to have some variation in the pick 3 samples when
ordering online. It’s all foundations or perfumes. That wouldn’t be so
bad but it’s been like that for at least a week. I probably wo...
3
1
| 3 Hearts |
1 Reply
|
|
Re: Samples
Hi @Anonymous, thank you for reaching out with this feedback! I will be
sure to pass it along to the appropriate contacts for future improvement
to our sampling program.
0
0
| 0 Hearts |
0 Replies
|
|
Sephora collection
is sephora collection bright future gel concealer getting discontinued ?
Also can’t seem to find shade no 15...
1
1
| 1 Hearts |
1 Reply
|
