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201,133 Posts
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A little disapointed with play.
So this is my first month with this subscription When I signed up it
said I would be receiving March play box but day after day no update so
I called. I was told I missed the deadline and now have to ...
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Re: A little disapointed with play.
Hi @Anonymous, I'm sorry to hear this. I'm going to look into your
subscription for you and send you a private message shortly in regards
to this. 🙂 Best Regards, ❤️ Raquel
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Change Address for Order
Help! I JUST placed an order and upon reviewing it realized that I
didn’t put in an apartment number. I’ll never get my order if i don’t
add the number to the order!
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Re: Change Address for Order
Hi @zoeeclifton, For immediate assistance, please give us a call at
1-877-SEPHORA. 🙂 Best Regards, ❤️ Raquel
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2 issues with my Play service
Hello, First my box didn’t have what it was suppose to. I got a
duplicate of the Setting Mist and I was missing the IGK Moisture Balm.
Second over the weekend I friend to use my 50+ points on a lipstick and
it wouldn’t read. Can you help me?
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Re: 2 issues with my Play service
Hi @bear423, I'm so sorry to hear this. I'll be sending you a private
message shortly to assist! Best Regards, ❤️ Raquel
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Missing Luxe Samples
I saw the promo for the 5 luxe samples instead of the typical 3, so I
placed an order. When my package arrived today, I had received a Grande
Lip foil along with only 1 of the actual luxe samples I ha...
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Re: Missing Luxe Samples
Hi @Anonymous, I sincerely apologize about this. I'll be sending you a
private message shortly to assist. 🙂Best Regards, ❤️ Raquel
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Can I return an in store Sephora purchase to a JCP Sephora?
I had read some posts on the community board that you can return free
standing purchases to a jcp Sephora . I purchased an item at a free
standing Sephora and I tried to return it to a JCP Sephora and...
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Re: Can I return an in store Sephora purchase to a JCP Sephora?
Hi @meg85, You should be able to return free standing store purchases at
Sephora inside JCP. You’re able to return or exchange new or gently used
items within 60 days of the original purchase date alo...
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Re: how to cancel my order?
Hi @Anonymous, Please call in for immediate assistance with this. Our
Beauty Advisors are available by calling, 1-877-SEPHORA
(1-877-737-4672), Monday – Friday 5am PT to 9pm PT and Saturday & Sunday
6am PT to 9pm PT. Best, Mali
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Samples
I received my order today & I got 3 samples when I should have had 5.
Only one of them is what I requested. This has been happening with most
orders for the last year or so, and sometimes I get no sam...
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Wrong preset address?
When placing my order I always use "same as billing address" but this
time it used an old address that is impossible for me to get to/don't
use anymore I asked for help and got an automated message sa...
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Re: Wrong preset address?
@Anonymous, I'm experiencing technical difficulties. Can you send me a
private message with your order number and the correct address so I can
look into this for you? -Mali
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Re: Wrong preset address?
Hi @Anonymous, I'll send you a private message to assist you. Thanks!
Best, Mali
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Didn't get any of my samples!
I didn't receive any of the samples I ordered with my sephora purchase.
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Re: Didn't get any of my samples!
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Didn't receive my samples
I recently purchased from Sephora and none of the samples I requested
were sent to me.
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Re: Didn't receive my samples
Hi @Anonymous, I am sorry to hear that you did not receive any of your
samples. I will send you a PM for further assistance. Best, Zakiya
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it's been two days and my purchase still hasn't processed?
I order some things a couple days ago and I haven't gotten an email, or
anything saying that it's on its way, or it's done processing, nothing.
so I'm kinda confused as to why I haven't gotten anything yet
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Re: it's been two days and my purchase still hasn't processed?
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Exception
There is a very wired order that shows there is an exception of order. I
do not know the reason! Can anyone kindly help me answer the question
please? Thanks a lot!!
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Re: Exception
Hi @Anonymous, I will check on this for you and send you a PM with more
info shortly!
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Re: Exception
@Anonymous you may want to post this in customer support instead so a
mod can see and assist you!
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Can I add points from a recent purchase to my account because i forgot my card?
hi there, Just wondering if I can add points to my account. I purchased
about $80 worth of items, but forgot my Sephora card. Thank you,
Meemeetheqt
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Re: Can I add points from a recent purchase to my account because i forgot my card?
Hi @meemeetheqt, Please private message me a clear photo of your
receipt, so I can assist. Thank you! 🙂 Best Regards, ❤️ Raquel
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RE: Re: Can I add points from a recent purchase to my account because i forgot my card?
It won’t let me PM you a picture for some reason. So here it is 🙂
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Beauty offer fulfillment
Hello I was given the ability to choose three beauty offers to have sent
to me. Still no response. Please assist I have screenshots!
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Re: Beauty offer fulfillment
Hi @Anonymous, I'll be sending you a PM shortly to gather more
information, so I can assist. 🙂 Best Regards, ❤️ Raquel
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SAMPLES ONLINE ORDERS
For a consistent year 90% of my online orders arrive with NO SAMPLES
when I most certainly choose any and all Allowed........ A. This is how
I try new products B. Is a “perk” of online ordering..... a...
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Re: SAMPLES ONLINE ORDERS
Hi @tiffi31, I sincerely apologize about this. We're currently aware of
our ongoing samples issue and we're working hard to resolve it soon with
our Distribution Centers. I'll be sending you a private...
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Samples inside the store
So disappointed in the South Coast Plaza annex store on Bear Street.
Went in to get samples of 2 foundation formulas I wanted to try. Three
associates milling around and one asked if I needed help. As...
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Re: Samples inside the store
Hi @nancyann15, I'm so sorry to hear about your recent store experience.
If you'd like me to submit a store complaint on your behalf to our
Retail Division about your experience, please private messag...
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Only part of my review posted??
I posted a review for the YSL Touche Eclat All-In-One-Glow but only a
very small portion of it actually posted and I have no idea why. Also,
the first time I tried to leave a review it didn't even sho...
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Re: Only part of my review posted??
Hi @Safi101, I'm sorry to hear this! We're currently experiencing a high
than normal volume of reviews and I apologize that your review took a
while to show up. Unfortunately, we do not have the optio...
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Missing Samples
I placed a large order on March 14th, and I had 5 samples to choose and
today it was delivered with NO samples. Evidently, this is a recent
issue that is happening often. What's the next steps here? I...
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