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Post in Customer Support
Anonymous Insider

Missing Luxe Samples

I saw the promo for the 5 luxe samples instead of the typical 3, so I placed an order. When my package arrived today, I had received a Grande Lip foil along with only 1 of the actual luxe samples I had selected and been excited to try. I understand that products run out, but it was disappointing to (a) not receive most of the samples I was excited to try and (b) not even receive the correct number of samples. Please don't advertise 5 samples if you're not going to actually send out 5 samples. 

Re: Missing Luxe Samples

Hi @Anonymous,

 

I sincerely apologize about this. I'll be sending you a private message shortly to assist. 🙂

Best Regards,


❤️ Raquel

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