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201,133 Posts
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Re: Dissaspointing
Hi @abzfinn, I can look into this for you! I'll send you a private
message. Best, Mali
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No samples
I got one my packages today and when i open it i find i’ve got none of
the 3 samples i had chosen. The biggest reason i had made a purchase was
because i wanted to try the bum bum cream that was being...
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1 Reply
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Re: No samples
Hi @cristal07, I'm so sorry to hear you're missing samples in your
order. I'll be sending you a private message shortly to assist. 🙂 Best
Regards,❤️ Raquel
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Re: Why is my order pending?
Hi @Anonymous, Due to high volume from our Spring 2018 Bonus Promotion,
your order might experience a 1-2 business day delay. Expedited shipping
and Flash orders will not be affected. Please feel free...
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Wrong email on beauty insider card
So I got my Beauty Insider account in store and I guess the person put
in my email wrong. But recently when I used my card the cashier said
she'll email my receipt to me. And I never got the receipt. ...
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1 Reply
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Re: Wrong email on beauty insider card
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Missing Product & Samples
What the heck Sephora?? Thanks for the replacement lip gloss.. hopefully
it shows up.. but hey your distribution center is obvi full of folks
with some sticky fingers. How many times do I have to go t...
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Re: Missing Product & Samples
Hi @Anonymous, I'm very sorry to hear this and appreciate you bringing
this to our attention. I've sent the information you've provided to the
appropriate department to make improvements. We're curren...
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Re: Missing Product & Samples
Just wondering how many days I have to wait before someone remembers to
follow up with me? Feeling super unappreciated as a customer. I give A
LOT of my money to Sephora, especially since the holidays.
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Re: Missing Product & Samples
Hi @Anonymous, I've sent you a private message this past Thursday in
regards to this. To view your private messages please go to the 'home'
page; click on 'bell' icon; see default drop-down menu w/"No...
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Unsuccessful Auth x10
This is probably the 10th time this has happened. First started back in
November - 6 Unauthorized Authorizations - I called support, they added
a 20% off for me to use at any time and when I placed an...
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Re: Unsuccessful Auth x10
Hi @kellyryan, I took your email address out of your post for security
purposes. I'm going to look into your account for you and I'll be
sending you a private message shortly to assist. 🙂 Best Regards, ❤️
Raquel
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Is there a way to look up a receipt through your account
Is there any way to look up a receipt from your account? I am in need of
it and it just sucks not being able to have the receipt or get a
duplicate of the receipt from anyone.
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1 Reply
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Re: Is there a way to look up a receipt through your account
Hi @nayirim, I'm sorry, us moderators and customer service
representatives are unable to view the financial pieces of your in store
purchases. If you need any information about a previous online order...
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No/wrong samples and late delivery
Hello, Sephora! I know you’re trying to solve sample issues but it
definitely bugs me because I expect to get those when I place an order
and cs always answers me that Sephora is trying to improve sys...
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1 Reply
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Re: No/wrong samples and late delivery
Hi @Anonymous, I took your order number out of your post for security
purposes. I'll be sending you a private message shortly to assist. 🙂
Best Regards, ❤️ Raquel
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Broken item
Hello, I received my order today and the package came broken…the
mushroom treatment lotion is totally damage and everything in the
package get wet… Here is the pictures I just took, and I would like to
ask for a replacement or refund, thank u.
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1 Reply
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Re: Broken item
Hi @Anonymous, I'm so sorry about this. I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Missing VIB gift
Hello, Sephora. I found out that there is a VIB gift! I became VIB about
a couple of month ago and nothing have delievered. Is it supposed to
pick up at the location? Thank you.
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Re: Missing VIB gift
Hi @Anonymous, I am very sorry for the confusion. I will send you a
private message so that I can provide more information. Thanks! Best
Wishes, Janean
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1 Reply
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Re: Missing VIB gift
Hello, Janean. Thank you for the quick reply. I’d like to ask them to be
delievered at my place. Thank you!
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Unsuccessful Authorization yet Charged
Very upset that my first online order with Sephora was cancelled
claiming unsuccessful authorization when in fact it was charged to my
credit card last week! Seemingly many other customers experienced...
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4 Replies
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Re: Unsuccessful Authorization yet Charged
Hi @Anonymous @Halsey712, Sorry to hear about this! Generally speaking,
pending authorizations from unsuccessful order attempts fall off
automatically within 7 business days with your financial instit...
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1 Reply
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Re: Unsuccessful Authorization yet Charged
The point is, why would you hold the funds in the first place if you can
detect which orders you don’t want to accept?! You said my shipping add
is a US forwarding co and you don’t accept it - why not...
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Re: Unsuccessful Authorization yet Charged
I have experienced this several times over the last year. Each time the
funds are removed from my card, my bank says the authorization went
through and was successful on their end.. but sephora cancel...
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1 Reply
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Re: Unsuccessful Authorization yet Charged
That’s so upsetting. Did they ever explain why? Or just gave random
excuses? In my case they said because I was shipping to a US forwarding
address. I don’t see what’s the problem, when my credit card address is
a personal/ residential one.
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2 beauty insider accounts
I have both an online and an in-store beauty insider account. How can I
combine the two to make the most of my points?
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1 Reply
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Re: 2 beauty insider accounts
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Change my birthday on Sephora
How do I change my birth date. My actual birth date is June 6, however,
my account says January 1st
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1 Reply
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Re: Change my birthday on Sephora
Hi @AssemK, I have updated your birthday under your account to June 6th.
Thanks! Best Wishes, Janean
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Re: Is RaquelBT available? We're playing tag;replied to her inquiry; says 2 msgs in my inbox but none there; PLEASE HELP!!
Hi @Anngelique, I've sent you a private message. 🙂 Please tag me here
if you're unable to view it. Also, for immediate assistance, please feel
free to call us at 1-877-SEPHORA. Thanks! Best Regards, ❤️ Raquel
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Thanks for responding! First, for future reference, can y...
Thanks for responding! First, for future reference, can you please
inform me how to go about accessing any 'private messages' I might
receive? I assumed I would do so via going to profile & clicking 'msgs'
but that didn't work.
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JESUS, please help me to accept the b.s. that I cannot ch...
JESUS, please help me to accept the b.s. that I cannot change...
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1 Reply
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Re: JESUS, please help me to accept the b.s. that I cannot ch...
Hi @Anngelique, I sincerely apologize about this. If I'm not tagged in a
post, unfortunately, I'm unable to see the post immediately. To access
your private messages on a desktop site, on the top righ...
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Why my order cancelled?
It happened twice during the rouge sale. I have no idea why it happened.
I received an email, it said unable to confirm my payment information.
The rouge sale gonna be end tonight, what can I do?
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1 Reply
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Re: Why my order cancelled?
Hi @Anonymous, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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BI points missing from SiJCP purchase
Hello lovely Sephora CS. I made a purchase on Friday April 20th at
SiJCP. The SA did entered my BI info during the transaction. But now
it's Monday April 23rd and I still haven't seen the BI points ap...
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1 Reply
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Re: BI points missing from SiJCP purchase
Hi @Lazybeautybeast, I will send you a private message so that I can
help you with this. Thanks! Best Wishes, Janean
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