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201,133 Posts
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Samples missing again
I just received another online order last week and for the fourth time
in a row of ordering online I did not receive any samples at all. It’s
getting kind of frustrating now. Is anyone else experiencing this?
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RE: Samples missing again
Oh my goodness it makes me mad!!! It’s gotten worse the last 2 years. I
order many many times a month and they never ever get it right
anymore!-if I get any at all!!! It’s become a running joke in my house
but honestly I’m sick of it.
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Re: Samples missing again
I really do think this is the new norm... and its not okay. I contacted
customer service just the other day because my samples weren't included.
Maybe its just me but i like to try before i buy, so they are the ones
ultimately losing out.
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Re: Samples missing again
Hi @hollz14, @genna187, @Indy701, @ilovepurple2003, and @Misucat, I'm so
sorry to hear this! Please private message me your order numbers, so I
can assist. Thank you. 🙂 Best Regards, ❤️ Raquel
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Re: Samples missing again
@RaquelBT Thanks but I don’t recall which order it was. I went to a
store this weekend and got some samples so I’m good.
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Re: Samples missing again
Me too- every order is a crap shoot- I can get anywhere from 3 samples
to zero samples- and the ones I do get aren’t even the ones I pick at
check out. So irritating! If the people picking our orders ...
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RE: Samples missing again
Right? What’s the point of even offering it anymore if they don’t even
substitute. Frustrating
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Re: Samples missing again
@hollz14 Out of 5 orders I received this month, 1 had no samples at all
and another only had 2. The other three orders had three samples each.
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RE: Samples missing again
I’ve also experienced missing or different samples in 9 out of 10
orders. What’s the point of picking them out if they’re gonna send
whatever they want or nothing at all?
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Samples missing again
Same here, I don't mind when they substitute samples, but I didn't
receive any at all.
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My sephora order is still pending
Hi there i just want to make sure that i recieve my order. I placed two
orders last night and it still says pending and that makes me
concerned.. i placed an order last week and recivied it in a day. ...
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Re: My sephora order is still pending
Hi @anne04, I'll be happy to check the status of your orders! I'll send
you a PM in just a moment. Always,Danee
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Delay in processing order
Hi, I placed my order on Sunday (I know that it will usually not be
processed until the next day) however, it is Tuesday and the order is
still showing as "in process". Can you please advise what the delay is?
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Re: Delay in processing order
Hi @KDG007, I will send you a PM shortly to assist you further with your
order. Best, Zakiya
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Unsuccessful authorisation
Hello! Why have my last two orders been canceled? What's the matter? I'm
your regular customer (((
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Re: Unsuccessful authorisation
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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My sephora order is still pending
Hi there i just want to make sure that i recieve my order. I placed two
orders last night and it still says pending and that makes me
concerned.. i placed an order last week and recivied it in a day. ...
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Re: My sephora order is still pending
Hi @anne04, Orders that are placed in the evening typically begin
fulfillment on the following business day. You will receive your
shipping information once this becomes available. If you have any fur...
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Items mysteriously going back in stock AFTER sale is over
Very disappointing practice Sephora. Its only a 15% discount but you
really should be ashamed of yourselves! Items came back in stock at 2:47
Central.
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Re: How do I delete my Sephora account and my Beauty Insider account?
Hi @Anonymous, I'll send you a private message to assist you! Best, Mali
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Re: How do I delete my Sephora account and my Beauty Insider account?
Hi, Can you help me too please? I want to delete my account because I no
longer want to use it. Thank you!
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Re: How do I delete my Sephora account and my Beauty Insider account?
Hello Mali i would like to delete my account as well. Could you help me
? thanks @MaliBTwrote:Hi @Anonymous, I'll send you a private message to
assist you! Best, Mali
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Re: How do I delete my Sephora account and my Beauty Insider account?
Hi @marinete, I'll send you a private message to assist you. 🙂 Best,
Mali
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I forgot to add my free samples!
Hi! I just placed an order a few seconds ago and realized that I forgot
to add my free samples. Is there any way that someone could help me edit
my order or add them? I was interested in the vinoperfe...
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Re: I forgot to add my free samples!
Hi @Anonymous, We are not able to modify or cancel orders once placed.
Sorry about that! -Mali
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Re: How can i delete my sephora account?
Hi @Anonymous, I'll send you a private message to assist you. 😉 Best,
Mali
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Re: How can i delete my sephora account?
@Anonymous Try posting your request on the customer support thread for
assistance with this. A mod should be able to assist 🙂
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mailing address
I just found out that somehow my main address got changed to my bf’s
parents’ house .. no idea how because i’ve never had anything shipped
there .. i only found out because my bf went there today and ...
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Re: mailing address
Hi @sxngbxrd, I'll send you a private message to assist you. Thanks!
Best, Mali
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It won't accept my card...
I'm trying to check out and I know that all of my card information is
correct but it keeps saying that something is wrong with it... I have
enough money on it, I just can't pay 😞
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Re: It won't accept my card...
Hi @cloudyday098, I would call in for assistance with this. 😉 Our
Beauty Advisors are available by calling, 1-877-SEPHORA
(1-877-737-4672), Monday – Friday 5am PT to 9pm PT and Saturday & Sunday
6am ...
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Sephora order in pending status
Hi Sephora team, My order placed on April 20th is still in pending
status. I'm worried because the order has a lot of items. Could you
kindly let me know if everything's ok?
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Re: Sephora order in pending status
Hi @Radsssss, We don't recommend publicly posting personal information
such as order numbers so I had to edit your post. 😉 I'll send you a
private message to assist you. Best, Mali
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Re: Sephora order in pending status
Thanks Mali.. As long as none of the items in the order are canceled,
I'm happy 🙂Thanks again..
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Gift card balance $0
I have two gift cards. One I used but not the whole balance and the
other I haven’t used. Both are showing $0 balances. Can you tell me
when/where these gift cards were used to see why the balance on both is
$0? Thanks.
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Re: Gift card balance $0
Hi @KeeksBeauty, I'll send you a private message to assist you! Best,
Mali
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Dissaspointing
Customer service email won't work. And I typed this all out. I purchased
the fenty foundation and was shade matched by an employee to shade 150.
Last week when I opened the box it is way too dark (jus...
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