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200,651 Posts
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Re: Unseccessful authorization
Hi @Anonymous, I'll look into your order then send you a PM! Always,
Danee
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Unable to Open Tatcha Primer Sample
I saw that others posted about this, so I'm glad I'm not alone. I have
two of the Tatcha primer samples from two separate orders, and I can't
open either of them! I tried twisting, pulling, I even got...
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Unable to Open Tatcha Primer Sample
I finally got mine open! I used tweezers and slid one side between the
base and the top (if that makes sense) as far as I could until it made a
popping noise, then I did it a few more times all the wa...
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Re: PLEASE HELP
Can you please help me get rid of an post I want to delete to it. How
can I do that I been trying my best to figure it out it? And I just
can't I tried so hard to but don't know how to.
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Re: PLEASE HELP
Hi @Anonymous, I will send you a private message right now to help. All
my best, Megan
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Why are the instore sales associates consistently so rude and unhelpful?
So this happens all of the time, but I’m finally saying something today.
The Sephora inside of JCPenney at Westgate Mall has the worst customer
service. I am never helped and I am never acknowledged. ...
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Re: Why are the instore sales associates consistently so rude and unhelpful?
Hi @Breezylabella, I'm sorry to hear this and will send you a private
message to gather more information to share with our retail division.
All my best, Megan
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Why are the instore sales associates consistently so rude and unhelpful?
Isn't it strange? The behavior to which you refer, I mean--I've never
personally encountered it at Sephora (the only one I've been to is in
Atlanta at Lenox Mall and their customer service is absolute...
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Re: Why are the instore sales associates consistently so rude and unhelpful?
It’s horrible! It is obvious that they don’t want to help, or think it’s
beneath them to help someone like me. I filed a complaint with corporate
because this is ridiculous.
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2 Day Shipping
So is the flash shipping is a one time $10 payment for 2 day shipping
the entire year or it is monthly payment of $10?
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Re: 2 Day Shipping
Hi @TLPheartsxu, It is a one-time yearly payment of $10 for Flash
shipping! All my best, Megan
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Missing points
I went to sephora to make a purchase so I could put my play! by Sephora
50 beauty insider points on my account. I made a purchase and my total
points should be 101 points but my account says that I have 51.
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Re: Missing points
Hi @karmarose, I will look into this for you and send a private message
to help. All my best, Megan
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1 Reply
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Wrong email
Hi, I was trying to sign up for the Sephora app and link my Sephora card
to the account but when I scanned the back of my card it showed an
incorrect email and it didn’t let me sign up for the app. Is there a way
to change this?
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Re: coupon twice?
Hi @Annah1969, Yes, the Spring Bonus discount code be used multiple
times! 🙂 Please send me a private message if I can help with anything
else. All my best, Megan
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lashtash sample pack question
I want to get this, but in Wyoming we only have a Sephora inside JC
Penney...will I still be able to redeem the voucher there?
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Re: lashtash sample pack question
Hi @Flutterpuff, The voucher can only be redeemed at free-standing store
locations and I apologize for any inconvenience. All my best, Megan
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Missing samples in online order
Hi, I recently placed an order and when I received it, I was missing all
of my three samples that I had picked out. I was excited to try out the
product samples I had picked out. Is there anything tha...
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Re: Missing samples in online order
Hi @Drobyn117, I understand this can be disappointing and I apologize
that you did not receive the specific samples that you had selected.
Please know that substitutions may occur based on our sample ...
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What's happening to Sephora?
I've shopped at Sephora since it first came to Canada, and regularly in
the US once I moved here. I've spent thousands of dollars over the
years, if not as much as a makeup artist or devoted experimen...
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Re: What's happening to Sephora?
Hi @megfowler, I'm very sorry to hear this and appreciate you taking the
time to leave us this feedback. I'll be sending the information you've
provided to the appropriate department to make future im...
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Charged for an order that did not go through
I just used a gift card + paypal for an order and received an "Inventory
Purchase Fail" error upon checkout. The order was charged to my Paypal,
wiped the gift card, and removed the insider points I u...
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Re: Charged for an order that did not go through
This just happend to me, too! So frustraing! I have no confidence in the
rep who took my call...put me on hold several times and acted annoyed
with me. I'll just monitoring my bank account to make sur...
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Re: Charged for an order that did not go through
I will say that my gift card balance has been restored.
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Re: Charged for an order that did not go through
Hi @Anonymous, I'm really sorry to hear about this! In reviewing your
account, it appears that one of our representatives may have already
assisted you. If you have any additional questions or concern...
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Forget to use 10% off coupon
I made a purchase at sephora store today, but the cashier forgot to use
the BI 10% off coupon for me. I realized that unitl I got back home. Can
I get a price match? It is still within the spring bonus event. Thanks!
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Re: Forget to use 10% off coupon
Hi @Anonymous! I'm sorry to hear the Spring Bonus Promotion wasn't
applied to your purchase! For further assistance, I recommend contacting
the Sephora store to see if they can offer a price adjustment. I'm sorry
for the inconvenience! Always,Danee
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Customer service
I just wanted to recognize great customer service I received over the
phone from Kevin Perez today around 10.35AM. I stayed on the line for
phone survey but accidentally hung up, so wanted him receive...
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Re: Customer service
Hi @Giedrute! Thank you for sharing your positive feedback with us 🙂
I'll pass this along to our Management Team to ensure Kevin is
recognized! Always, Danee
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1 Day Flash Shipping
EDIT: Turns out the system just didn't update the delivery status
properly. It got delivered on Sunday evening so we're good 🙂 -- I am
thoroughly confused on Sephora and their 1 day flash shipping. O...
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Re: 1 Day Flash Shipping - Scheduled delivery 4 days later?
Hi @Anonymous, I'll be happy to look into this for you! I'm going to
send you a PM now. Always,Danee
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0 samples past few orders.
I complained the other day to customer service about 0 samples and I
received another box with 0 samples. Why let us choose 3 if we do not
receive any? I am going to start ordering directly from the b...
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Re: 0 samples past few orders.
Hi @Marrrryyyyy, I'm sorry to hear your samples were missing from your
order! I'm going to send you a PM to assist you further. Always, Danee
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Missing items from my sephora order
Wow, I just found out Sephora Community have a lot of useful
information.I made some purchases during the VIBR sale last year, which
is the beginning of November. There is a order has two missing item...
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Re: Missing items from my sephora order
Hi @Anonymous! I'm sorry to hear two items were missing from your order!
I'm going to send you a PM to assist you further. Always, Danee
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