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200,673 Posts
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Re: coupon twice?
Hi @Annah1969, Yes, the Spring Bonus discount code be used multiple
times! 🙂 Please send me a private message if I can help with anything
else. All my best, Megan
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lashtash sample pack question
I want to get this, but in Wyoming we only have a Sephora inside JC
Penney...will I still be able to redeem the voucher there?
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Re: lashtash sample pack question
Hi @Flutterpuff, The voucher can only be redeemed at free-standing store
locations and I apologize for any inconvenience. All my best, Megan
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Missing samples in online order
Hi, I recently placed an order and when I received it, I was missing all
of my three samples that I had picked out. I was excited to try out the
product samples I had picked out. Is there anything tha...
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Re: Missing samples in online order
Hi @Drobyn117, I understand this can be disappointing and I apologize
that you did not receive the specific samples that you had selected.
Please know that substitutions may occur based on our sample ...
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What's happening to Sephora?
I've shopped at Sephora since it first came to Canada, and regularly in
the US once I moved here. I've spent thousands of dollars over the
years, if not as much as a makeup artist or devoted experimen...
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Re: What's happening to Sephora?
Hi @megfowler, I'm very sorry to hear this and appreciate you taking the
time to leave us this feedback. I'll be sending the information you've
provided to the appropriate department to make future im...
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Charged for an order that did not go through
I just used a gift card + paypal for an order and received an "Inventory
Purchase Fail" error upon checkout. The order was charged to my Paypal,
wiped the gift card, and removed the insider points I u...
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Re: Charged for an order that did not go through
This just happend to me, too! So frustraing! I have no confidence in the
rep who took my call...put me on hold several times and acted annoyed
with me. I'll just monitoring my bank account to make sur...
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Re: Charged for an order that did not go through
I will say that my gift card balance has been restored.
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Re: Charged for an order that did not go through
Hi @Anonymous, I'm really sorry to hear about this! In reviewing your
account, it appears that one of our representatives may have already
assisted you. If you have any additional questions or concern...
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Forget to use 10% off coupon
I made a purchase at sephora store today, but the cashier forgot to use
the BI 10% off coupon for me. I realized that unitl I got back home. Can
I get a price match? It is still within the spring bonus event. Thanks!
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Re: Forget to use 10% off coupon
Hi @Anonymous! I'm sorry to hear the Spring Bonus Promotion wasn't
applied to your purchase! For further assistance, I recommend contacting
the Sephora store to see if they can offer a price adjustment. I'm sorry
for the inconvenience! Always,Danee
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Customer service
I just wanted to recognize great customer service I received over the
phone from Kevin Perez today around 10.35AM. I stayed on the line for
phone survey but accidentally hung up, so wanted him receive...
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Re: Customer service
Hi @Giedrute! Thank you for sharing your positive feedback with us 🙂
I'll pass this along to our Management Team to ensure Kevin is
recognized! Always, Danee
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1 Day Flash Shipping
EDIT: Turns out the system just didn't update the delivery status
properly. It got delivered on Sunday evening so we're good 🙂 -- I am
thoroughly confused on Sephora and their 1 day flash shipping. O...
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Re: 1 Day Flash Shipping - Scheduled delivery 4 days later?
Hi @Anonymous, I'll be happy to look into this for you! I'm going to
send you a PM now. Always,Danee
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0 samples past few orders.
I complained the other day to customer service about 0 samples and I
received another box with 0 samples. Why let us choose 3 if we do not
receive any? I am going to start ordering directly from the b...
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Re: 0 samples past few orders.
Hi @Marrrryyyyy, I'm sorry to hear your samples were missing from your
order! I'm going to send you a PM to assist you further. Always, Danee
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Missing items from my sephora order
Wow, I just found out Sephora Community have a lot of useful
information.I made some purchases during the VIBR sale last year, which
is the beginning of November. There is a order has two missing item...
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Re: Missing items from my sephora order
Hi @Anonymous! I'm sorry to hear two items were missing from your order!
I'm going to send you a PM to assist you further. Always, Danee
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Unsuccessful Authorization Order
My order says unsuccessful authorization i placed an order yesterday, i
received a confirmation email and my credit card has been charged. when
i tried to track my order today i saw on my sephora acco...
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Re: Unsuccessful Authorization Order
I have the same problem so whats the solution for it? what happened to
your order did you get it or not? i also placed an order two days back
and now i got an email saying that my order is cancelled a...
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Re: Unsuccessful Authorization Order
Hi Luluaaldaous, I have replied to your private message regarding this.
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Re: Unsuccessful Authorization Order
I have the same problem can you help with my order please? I don’t know
what to do now
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Re: Unsuccessful Authorization Order
Hi @amyph, I'll be sending you a PM shortly to assist. 🙂 Best Regards,
❤️ Raquel
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RE: Unsuccessful Authorization Order
I've had the same situation. I contacted customer service a few times
and all I got is ''check with your bank''. I always use the same card
for Sephora orders and most of time it works fine. So I don'...
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Re: RE: Unsuccessful Authorization Order
This has happened to both my daughter's account and mine every single
order we've placed in the last 2 weeks. Never got a cancellation e-mail
just realized nothing was showing up and looked into it. I...
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Re: RE: Unsuccessful Authorization Order
Hi @Anonymous, I'm sorry to hear your orders have been cancelled! I'll
send you a PM to assist you further. Always, Danee
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Product reviews
Dear Sephora,i would be elated if your team made this minor tweak for
those of us that like to leave reviews. I don’t always immediately write
reviews of the products I’ve tried and sometimes I forget...
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Re: Product reviews
Hi @mmmiu, Thank you so much for your feedback regarding product reviews
and for taking the time to share this with us! I will gladly forward
this to the appropriate team so that this can be taken into future
consideration! Always, Danee
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orders are always cancelled
my orders are always cancelled. I don't know why. I just use giftcard to
place the order. The emails :For your own security and protection, we
have cancelled your order # because we were unable to con...
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Re: orders are always cancelled
Hi @shashaperi, I'm sorry to hear your orders have been cancelled! I'll
take a look into this then send you a private message with more
information. Always, Danee
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VIB Promo Code
Where do I enter the VIB Promo code? There is no place to enter the code
in my basket or in the payment section. Am I missing something? Help
please!
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Re: VIB Promo Code
Hi @akbell85, You should be able to enter your promotion code on the
first and last page of checkout where it says "Promo code". If you're
not able to apply it or don't see this section at checkout, p...
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When is the Marc Jacobs coconut tan bronzer set to release%3F
I was just wondering if you could tell me when the Marc Jacobs coconut
tan bronzer would be released
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Re: When is the Marc Jacobs coconut tan bronzer set to release%3F
I didn't know it had already been released originally. It says that it
was limited edition. Do you know if it will for sure be coming back at
some point?
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Re: When is the Marc Jacobs coconut tan bronzer set to release%3F
Hi Mrsruffin, We don't have a restock date at this time. Please keep an
eye out!
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