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200,894 Posts
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Late VIB Sale Invite
I just received my invitation to the Spring Sale, two days after the
sale ended. Can I put in a request to customer service that the mailers
be sent out earlier for the next sale? It’s kind of annoyin...
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Re: Late VIB Sale Invite
Hi @cindyvonlovely, Thank you for your feedback. I will share this with
the appropriate department and will send you a private message to verify
your current mailer subscription address. Best, Mali
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beauty insider card
I have a sephora beauty insider card but how do i link it to my online
account? Can I combine those two accounts so the points can be added up
together? Thanks!
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Re: beauty insider card
Hi @Anonymous, I can assist you with this! I'll send you a private
message. 🙂 Cheers, Mali
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Expired product
I brought a Bobbi Brown Intensifying Long-Wear Mascara, along with other
products a few days ago. I received the package today, but ended up with
disappointment. I checked the batch code, which is A22...
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Re: Expired product
Hi @Kkkk666, It appears you've been assisted with this and you'll be in
touch with someone shortly. 🙂 Best Regards, ❤️ Raquel
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WRONG ITEMS SENT
I ordered on April 20th and received my package yesterday. The invoice
is correct, but everything in the package except one item is correct.
I've already e-mailed the customer service with a photo of ...
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Re: WRONG ITEMS SENT
Hi @OopsItsMe, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Missing Checks and Balances Face Wash!
Hi I ordered off of the Sephora website and my box came in today but
when I opened it I was missing my origins checks and balances face wash.
I've ordered from Sephora before and I've never had a prob...
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Re: Missing Checks and Balances Face Wash!
Hi @Anonymous, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards,❤️ Raquel
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Sephora didn't send any samples / wrong samples
Recently ran out of my favorite Lancome foundation and put in an order
through Sephora online. Typically I would order directly from Lancome
since my color seems to usually be out of stock at Sephora ...
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RE: Sephora didn't send any samples / wrong samples
Same- I didn’t get any of my samples when my order arrived today. The
past orders I’ve had, I rarely ever get all 3 that I wanted. Why bother
even having them as an option? So disappointing.
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Re: Sephora didn't send any samples / wrong samples
Same! And how do you handle that?--they're free so its not like you can
go to a store and talk to them about it, do we just have to deal with
them lying to us?
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Re: Sephora didn't send any samples / wrong samples
Same! For my last three orders I haven’t received any samples. Beginning
to get really annoyed. Thinking about shopping elsewhere for better
discounts and SAMPLES!
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Re: Sephora didn't send any samples / wrong samples
Hi @TaylorHC I'm sorry to hear that! If you need assistance with this,
please send me a PM with the order numbers.
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Re: Sephora didn't send any samples / wrong samples
Hi @Jromero3180 and @ASpencer3 I'm sorry to hear that your order arrived
without samples. If you still need assistance with this, please send me
a PM with your order number.
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Re: Sephora didn't send any samples / wrong samples
The exact same thing happened to me last week. I selected 3 of the free
samples and when my packaged arrived not a single one was in there...
What is the point of even selecting samples if they aren't...
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Re: Sephora didn't send any samples / wrong samples
I have the same issue. I have recently placed three separate orders and
received none of the samples I chose in the two of the orders. The last
one I received one sample and it wasn't one I chose. I d...
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Re: Sephora didn't send any samples / wrong samples
Hi @tma70, I'm sorry to hear this. I'll be sending you a private message
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Rouge sale issues
Got a package delivered from rouge sale. I am sure they will replace the
hourglass foundation that was broken in the tube. But the ND pallette is
sold out. So disappointed. Feeling very rouge today 🙄
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Re: Rouge sale issues
Hi @sindee452, I am so sorry to see that your items arrived damaged. If
you have not been assisted with this order already, please send me a PM
with your order number for further assistance. Best, Zakiya
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Missing package
UPS said they delivered my package today and I've looked all over the
porch and asked the neighbors and my roommates and no one has seen it.
What should I do now?
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Re: Missing package
Hi @MEEZINO, I am sorry to hear that you have not received your package.
I will send you a PM for further assistance. Best, Zakiya
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STATUS: Unsuccessful Authorization
My order from 2 days ago has turned into this status and all items shown
as canceled. No notification email received. Credit card shows that the
charge was authorized.I have no intention to reorder the items. When can
I expect the refund?Thank you.
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Re: STATUS: Unsuccessful Authorization
Hi @Anonymous, I am so sorry to hear this! I will send you a PM shortly.
Best, Zakiya
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Missing item
Hi:I'm missing one item(Kat Von D-Lolita ii) I purchased when I received
the order today. My shipping confirmation and box says it's only one
shipment. Could you check it for me, please? Any reply would be
appreciated.
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Re: Missing item
Hi @Sophie11630, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Dr Jart Restock
Hi there. It seems almost all of Dr Jart products are sold out and
haven’t been in stock for a couple of months (Canada). Is there a reason
for such a delay on restocking their products? It seems they...
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Re: Dr Jart Restock
Hi @Vianeey We do not have any information on when this item will be
restocked. I suggest that you enter your email address on the product
page so that you can receive stock notifications. If you have...
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Can You Returns Products That Are Broken In The Mail?
Hey! Hope you're doing well! One of my friends said that a fragrance she
received in the mail was broken in shipping. I was wondering before I
order a fragrance online, if your fragrance is broken in ...
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Re: Can You Returns Products That Are Broken In The Mail?
Hi @peterdeetm, I hope you're doing well too! 🙂 I'm sorry to hear your
friend received a broken fragrance. She should be able to return or
exchange this item within 60 days (30 in Canada) of the orig...
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Re: Can You Returns Products That Are Broken In The Mail?
@RaquelBTwrote:Hi @peterdeetm, I hope you're doing well too! 🙂 I'm
sorry to hear your friend received a broken fragrance. She should be
able to return or exchange this item within 60 days (30 in Cana...
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International Shipping
Hi, I have tried to order The Omega bronzer from Marc Jacobs but it says
that the item is currently out of stock for shipping to international
adresses. Are you not allowed to send Marc Jacobs products to Norway or
is it just out of stock?
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Re: International Shipping
Hi @Anonymous, The Marc Jacobs Beauty O!Mega Bronzer Coconut Perfect Tan
– Coconut Fantasy Collection is currently out of stock on our US site.
If this item can't be shipped to your country, it is bec...
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does anyone know why some products suddenly disappear and appear again after a couple days?
there are some RMS products that I'm thinking of buying but then they
keep disappearing from the website and then they come back without a
notice and by disappear I don't mean they go out of stock I m...
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Re: does anyone know why some products suddenly disappear and appear again after a couple days?
Hi @Nikoo, I appreciate you taking the time to bring this to our
attention! Us Moderators and Customer Service Agents do not have any
insight into this. I apologize about this and I'll be sending the ...
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Missing Samples
I recently recieved my package but unfortunately I don't have the
samples I have asked for when making my order?
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Re: Missing Samples
Hi @Anonymous & @emca1, I apologize for any confusion if you guys
receive the incorrect samples. We substitute samples when the samples
you've originally selected go out of stock. If you don't receive...
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RE: Missing Samples
I just had the same thing happen to me. It’s becoming a regular
occurrence when I order that I don’t get the samples I ordered. I think
Sephora should change from allowing us to choose samples that we...
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