Unseccessful authorization

[Anonymous]

Hi there, a few days ago I ordered a few products but then I noticed that it showed my order was “unsuccessful authorization.” So I called Sephora and asked them why was that. They told me that it’s because of the billing address I gave on the Sephora app was not matched with the billing address of my card I used to pay. And the money I’ve paid will be sent back to my account in a few days. And what I need to do is to change the billing address~ Or if u buy the products by an international card, you can change an American card if u have one. Hoping my post could help you guys~

[DaneeBT]

Hi @Anonymous,

I'll look into your order then send you a PM!

Always,

Danee