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200,656 Posts
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Can I get my points back?
I recieved my order but none of the samples or points rewards that I
selected were in the order. Can I get my points back?
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Re: Can I get my points back?
Hi @Gundigrl, I'm very sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Soft Glam palette delivered damaged
I received my ABH Soft Glam palette this morning, and one of the pans
was completely shattered and got everywhere. Is there a way I can return
it and receive a new one? Thank you
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Re: Soft Glam palette delivered damaged
Hi @Anonymous, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Rating Reviews with Sephora App
Hello beauties ♥️ I posted a photo of my dog. He's reflecting my
clueless-ness in this situation. Usually I'd consider myself fairly
tech-savvy... But for the life of me I can't figure out how to rate...
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Re: Rating Reviews with Sephora App
Hi @snowmask! Your pup is adorable!!! Also, sorry if you're having
trouble leaving a review through the app. Please be sure to download the
most updated version. Once in the app, select the product yo...
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Hey thank you for responding. I actually have to update t...
Hey thank you for responding. I actually have to update the app manually
pretty regularly because issues start cropping up like reviews not
showing at all (like right now actually) or not being able t...
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can i still get points
hi i was in a sephora store and forgot to give them my info for my
account can i still get ppints?? thanks
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Re: can i still get points
Oops! Sorry about that @LilQTPi - I can definitely assist you with this!
Please send me a PM with a clear photo of your receipt and your
registered email address. I'll be happy to add the points for you
manually. Bisous, Sian
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Refund Flash 2day
Hi,I paid $10 for a flash 2 days.The first order was ok ,however my
order got canceled after i bought this .I have tried 5 times .Sephora
canceled every each of them.I need a refund. I can not place a...
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Re: Refund Flash 2day
Hi @JasmineMay, Sorry to hear about this! I'm going to take a look and
will send you a PM shortly. Bisous, Sian
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Return Item Without Order Summary (Canada)
Hello! I order an item about three weeks ago from Sephora that I no
longer need (it's unopened and unused), and am looking to return it but
I don't have the order summary & return form anymore. I know...
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Re: Return Item Without Order Summary (Canada)
Hi @Alinax, As you are nearing the 30-day timeframe, I recommend
bringing your return to your local Sephora store if possible. With a
reprinted order summary, the store should be able to assist you wi...
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how to change birthyear?
so, it says that my birthyear is 1800, but it’s actually 2003? i can’t
really find where it says my birthdate either anymore. it just
disappeared so i’m not even sure if it’s still 1800?Spoiler (Highlight
to read)
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Re: how to change birthyear?
@uuapa, I just updated your birthday! You may need to log in and out of
your account in order to view the updated change.
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Re: Hello
Hi @Anonymous, I'm so sorry, we're unable to cancel orders once they've
been placed. If you're not satisfied with your items when you receive
your order, please feel free to return or exchange the ite...
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Re: Review
Hi @CindyTMC, It typically takes up to 24 hours for a review to be
posted. Please feel free to send me a private message if you need
assistance with anything. Thank you. 🙂 Best Regards, ❤️ Raquel
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How do I cancel my order?
Hello, I made an order earlier today but later realized that I had
already been gives the product as a gift from somebody else. How can I
cancel my order?
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Re: How do I cancel my order?
Hi @kicialala, I'm sorry to hear this! Unfortunately, we're unable to
cancel orders once they've been placed. Please feel free to exchange or
return your order at your local Sephora store when you receive it. Thank
you. 🙂 Best Regards, ❤️ Raquel
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Link phone number to online account
Can I combine my phone number and email into a single account?
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Re: Link phone number to online account
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards,❤️ Raquel
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Re: Link phone number to online account
Can you help me as well? I want to make sure my account has my phone
number because the points in store is different than online. I almost
wonder if I have two different accounts.
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Re: Link phone number to online account
Hi @beachlove909, I'm happy to assist! I'll be sending you a private
message shortly. 🙂 Best Regards, ❤️ Raquel
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I think I received a used returned item?
I just finished my old moisturizer and finally got to open up my Sunday
Riley CEO moisturizer that I ordered over the sale. There are a couple
of things that's making me think that I may have gotten a...
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Re: I think I received a used returned item?
Hi @recomposed, I'm sorry to hear this, can you please send me a private
message with photos of your item, so I can look into this for you? Also,
if you purchased this item online, please provide me y...
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Wrong Shade :/
Hi there, I got the for ever Hd protector foundation in shade #08. But
this shade is like 2 times darker then my skin color. I was wondering if
there is anything I can do at this point or maybe get some kind of
refund.
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Re: Wrong Shade :/
Hi @1eza,If you purchased this item in store, then I suggest that you
reach out to your local store to see if they can assist you with an
exchange or return. If you purchased this online, please send ...
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Re: Wrong Shade :/
Hi @1eza, Thank you for clarifying that you received the incorrect
foundation shade in your April PLAY! Box. I sincerely apologize about
this. Unfortunately, you're not able to make an exchange or ret...
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RE: The Ordinary
It seems that the ordinary is leaving Sephora and going to ulta.
https://www.google.com/amp/s/www.newbeauty.com/blog/dailybeauty/amp/12203-deciem-the-ordinary-leaving-sephora-ulta-online/
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Re: The Ordinary
Hi @Saramstohl We don't have a restock date at this time. Please make
sure to sign up for email notification.
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Re: The Ordinary
Hi @Lilsistalivvy, At this time, we do not have an estimate on how many
products we'll be receiving for the restock. I recommend adding your
email to the product page to be notified when products are back in
stock. 🙂 Best Regards, ❤️ Raquel
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Re: Return store credit
Hi @Anonymous, I'll send you a private message to assist you with this
as well. Best, Mali
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Issues with address
I’m trying to place an order and it keeps telling me “the city, Province
and postal code combination provided does not match. Please correct
address to continue”My address is correct and is the same a...
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Re: Issues with address
Hi @blacksocks, I recommend logging out of all of your devices, clearing
your cache and cookies then restarting your device. Please also make
sure that you are on the correct Sephora site. For example...
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