Wrong Shade :/

[1eza]

Hi there, I got the for ever Hd protector foundation in shade #08. But this shade is like 2 times darker then my skin color. I was wondering if there is anything I can do at this point or maybe get some kind of refund.

[ZakiyaBT]

Hi @1eza,
If you purchased this item in store, then I suggest that you reach out to your local store to see if they can assist you with an exchange or return. If you purchased this online, please send me a PM with your order number and I will look into this further for you.

Best,

Zakiya

[1eza]

I got this item in the April 2018 play box. 

[RaquelBT]

Hi @1eza,

Thank you for clarifying that you received the incorrect foundation shade in your April PLAY! Box. I sincerely apologize about this. Unfortunately, you're not able to make an exchange or return for items in your monthly PLAY! Box. I've sent the information you've provided to our PLAY! Team to make future improvements. Please feel free to send me a private message if you need assistance with anything. 🙂

Best Regards,

❤️ Raquel