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200,316 Posts
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Re: Issue With Glamglow Birthday Gift :(
Hi @wldls, I am so sorry about this! I am going to look into this for
you, and will send you a PM shortly with more info.
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Re: Ralph Perfume....blue bottle....you really are not carrying this popular fragrance???
Hi @KikiDM, sorry for the confusion! It looks like we do currently carry
Ralph by Ralph Lauren, but it's out of stock right now. I recommend
signing up for an email in-stock notification on the product page.
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I feel I've been cheated
This is makes me feel I've been cheated! If you don't offer the $20
anymore, why I still receive the notification through your app after you
sold out based on the following reply. Also, let me even se...
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Re: I feel I've been cheated
Hi @PHYF, I'm very sorry about this! I see that this offer is currently
unavailable on the Canada site, and is still available on the US site. I
will send you a private message shortly requesting more...
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Gift card for mother
Hi, I received the notification about the gift card deal , and I
purchased a $100 dollars gift card immediately; however, I still haven't
receive my $20 bonus card yet. I wonder why? Thanks.
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Re: RE: Gift card for mother
Hi @PHYF, I'm sorry about this! It looks like the offer is no longer
available on the Canada site, and is still available on the US site. I
will respond to you in your other thread shortly to assist further.
Thank you! Best regards, Laurie
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points not showing up?
I just made a purchase in store and my points aren't showing up on the
app? my card was scanned and the associate said it went through.. does
it just take a while for them to show up?
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points not showing up?
never mind they showed up.. just took a while compared to online
purchases
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Play
I signed up last night for Play. It told me the order had been placed
and gave an order number. Today, theres no order. Plus a pending charge
for $1. I have pics of both. Am I not getting this months ...
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Re: Play
Hi @Anonymous, Sorry for any confusion! Rest assured, the pending
authorization you are seeing is temporary and will fall off
automatically within a few days. You will only be charged for each PLAY
bo...
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Re: Play
@SianBT Ok, thank you! That makes much more sense. Do you know the
difference between the order number and the item number? I'm not
understanding the two different numbers.
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Re: Play
Hi @Anonymous, Our order numbers help us locate each order for a client.
Within an order, we may often have more than one item, and so more than
one item number. Having item numbers is super useful if...
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Re: Color IQ??
Hi @corey0524, Please visit the following link:
https://sephora.com/color-iq You can enter the foundation brand and
shade you currently wear and it'll give you your specific Color IQ
number 🙂 Always, Danee
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Gift card promo
Hi I went to purchase $100 gift card this morning and it says the offer
is no longer available. But the details say it is available till May 1?
Why is the not available sign there? Very disappointed ?...
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RE: Gift card promo
@PHYF thanks for the info. Makes no sense though, how is it possible to
run out of e-gift cards. Sold too many I guess. I’ll buy a Mother’s Day
GC for my Mom elsewhere.
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Re: Gift card promo
@kimmien, I was able to do a mock checkout with the $100 egift card and
I see the $20 egift was added. I recommend trying it again! Thank you.
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RE: Re: Gift card promo
@melissabt Thanks for your help. It still works for the US but I’m in
Canada and it appears to be over for Canada.
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How to add purchase points
I recently had a makeover at a Sephora location where I signed up to be
a beauty insider. We added the products that I used and bought to my
list and in store service tab but I didn't get my points fo...
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sijcp lâncome 500-point reward
i used my points to get this reward on sunday, but when i opened the age
renewal eye cream, it was empty 😞 i used most of my points to get this
box for the cream, and now im disappointed...
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Re: sijcp lâncome 500-point reward
@aeilsx, I am sorry to hear that your 500 point perk is in that
condition! I will be sending you a message momentarily.
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Play! Sephora Box
I’m trying to subscribe to the play! Box and every time i get to the
very last step it just pops up with an error about my card. So i have
deleted and re-entered my card numerous times! It is very fru...
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Re: Play! Sephora Box
@Brianna0117, I am going to look into this and I will message you
momentarily!
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Missing Samples
Just received my order and didn't get any of my samples. On my last
order, I didn't get my VIB sample, either, and had to get the points
credited. Very disappointed, especially since this seems to be ...
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Re: Missing Samples
Hi @Anonymous and @StefRenee, I'm sorry to hear that both of you were
missing samples in your recent orders. I will send you each a private
message in just a moment to help. All my best, Megan
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Re: Missing Samples
I experienced this same issue with my most recent order. Got my
full-sized product, but the enclosed packing slip was for a woman from
Staten Island and none of my samples were included. Any way to correct
this?
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Re: Missing Samples
Hi @StefRenee, Sorry to hear about this! If you have not yet been
assisted, please send me a PM with your order number. I'd be happy to
look into this! Bisous, Sian
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Unsuccessful Authorization Order
Hi, my order status is Unsuccessful Authorization. Does it mean that it
has been canceled? Should I reorder them? Thanks!
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I'm sorry about this! Yes, this means we were unable to
process the order. I'll take a look at the order now, and I'll send you
a private message with more information shortly. Best regards, Laurie
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wrong shipping address entered
HiI just realized i entered a wrong shipping address so i didnt receive
my orders. the items haven been returned to the sender, what should i do
to change the address?
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Re: wrong shipping address entered
Hi @Anonymous, I'm sorry, we're unable to change of modify orders once
they've been placed. I'll be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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Damaged Item In Mail
I ordered a Youth To The People face cleanser in the mail as they don’t
sell it in my local Sephora store, as well as some other gift items, and
my cleanser shattered in the box and ruined the entire ...
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Re: Damaged Item In Mail
Hi @briet, Oh no! I'm so sorry about this. I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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