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200,553 Posts
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Re: How to add points to Beauty Insider after purchase?
Hi @taylorhagman, I sincerely apologize about this! Please feel free to
private message me a clear photo of your receipt, so I can add the
points to your Beauty Bank for you. Thank you. 🙂 Best Regards, ❤️
Raquel
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Cancelled orders
Why was my order canceled on Sephora? I was never emailed about it or
contacted. Had I not logged in and checked the status of my order I
wouldn’t have known. This happened over the holiday season as ...
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Re: Cancelled orders
Hi @idaz, I'm sorry about this! I'll take a look now, and I'll send you
a private message shortly with more information. Best regards, Laurie
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Re: Cancelled orders
Hi @idaz for assistance with this please post in the "Customer Service"
group where a moderator can help you. If you need a quicker response I
recommend calling Customer Service directly.
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Can anyone tell me what time the KVD Collection will launch tomorrow?
Will it be 9am PST? Or earlier?
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Re: Can anyone tell me what time the KVD Collection will launch tomorrow?
Hi @SylvieTri, I'm sorry for the delay in our response! This collection
is available now. Launch times are typically not announced as this can
vary. Thank you! 🙂Best regards, Laurie
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Kinda bummed
I was super excited to try some new samples. I selected three that
looked good understanding that one or more could be substituted. I got
my order today. I got one sample and it wasn't anything I would even
use. Does this happen often?
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Re: Kinda bummed
Hi @Anonymous, This thread has been moved to the Customer Support group.
I'm sorry to hear that you did not receive the samples you selected!
Please note that substitutions can be made for samples tha...
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Re: Kinda bummed
Yes, I had this happen a lot last year. Of three orders, only one had
samples and they weren't the selections I requested. Customer service
was understanding and offered points to make yp for the two ...
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RE: Kinda bummed
Has been happening a lot lately. I order a lot online and either get
nothing or something random I’d never use. I’m still trying to figure
out why they even give us options to choose from. 😞
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Can someone help me change my birthday?
Hi, I just picked a random birthday when I signed up for my account and
now that my real birthday is coming up and I discovered that y'all give
birthday gifts when you order things during your birth m...
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Re: Can someone help me change my birthday?
Hi @Anonymous, I'll send you a private message shortly to assist 🙂 Best
regards, Laurie
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Broken Hourglass highlighting stick in sunkissed glow set
Hi I already posted in the customer service group on May 4 last Friday
afternoon after receiving a broken Hourglass highlighting stick. Someone
did contact me and I provided the order number and asked...
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Re: Broken Hourglass highlighting stick in sunkissed glow set
Hi @ZiYuH, I'm sorry to hear this! I'll take a look now, and I'll send
you a private message to assist shortly. Best regards, Laurie
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Can I get my points back?
I recieved my order but none of the samples or points rewards that I
selected were in the order. Can I get my points back?
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Re: Can I get my points back?
Hi @Gundigrl, I'm very sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Soft Glam palette delivered damaged
I received my ABH Soft Glam palette this morning, and one of the pans
was completely shattered and got everywhere. Is there a way I can return
it and receive a new one? Thank you
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Re: Soft Glam palette delivered damaged
Hi @Anonymous, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Rating Reviews with Sephora App
Hello beauties ♥️ I posted a photo of my dog. He's reflecting my
clueless-ness in this situation. Usually I'd consider myself fairly
tech-savvy... But for the life of me I can't figure out how to rate...
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Re: Rating Reviews with Sephora App
Hi @snowmask! Your pup is adorable!!! Also, sorry if you're having
trouble leaving a review through the app. Please be sure to download the
most updated version. Once in the app, select the product yo...
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Hey thank you for responding. I actually have to update t...
Hey thank you for responding. I actually have to update the app manually
pretty regularly because issues start cropping up like reviews not
showing at all (like right now actually) or not being able t...
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can i still get points
hi i was in a sephora store and forgot to give them my info for my
account can i still get ppints?? thanks
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Re: can i still get points
Oops! Sorry about that @LilQTPi - I can definitely assist you with this!
Please send me a PM with a clear photo of your receipt and your
registered email address. I'll be happy to add the points for you
manually. Bisous, Sian
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Refund Flash 2day
Hi,I paid $10 for a flash 2 days.The first order was ok ,however my
order got canceled after i bought this .I have tried 5 times .Sephora
canceled every each of them.I need a refund. I can not place a...
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Re: Refund Flash 2day
Hi @JasmineMay, Sorry to hear about this! I'm going to take a look and
will send you a PM shortly. Bisous, Sian
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Return Item Without Order Summary (Canada)
Hello! I order an item about three weeks ago from Sephora that I no
longer need (it's unopened and unused), and am looking to return it but
I don't have the order summary & return form anymore. I know...
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Re: Return Item Without Order Summary (Canada)
Hi @Alinax, As you are nearing the 30-day timeframe, I recommend
bringing your return to your local Sephora store if possible. With a
reprinted order summary, the store should be able to assist you wi...
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how to change birthyear?
so, it says that my birthyear is 1800, but it’s actually 2003? i can’t
really find where it says my birthdate either anymore. it just
disappeared so i’m not even sure if it’s still 1800?Spoiler (Highlight
to read)
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Re: how to change birthyear?
@uuapa, I just updated your birthday! You may need to log in and out of
your account in order to view the updated change.
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Re: Hello
Hi @Anonymous, I'm so sorry, we're unable to cancel orders once they've
been placed. If you're not satisfied with your items when you receive
your order, please feel free to return or exchange the ite...
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Re: Review
Hi @CindyTMC, It typically takes up to 24 hours for a review to be
posted. Please feel free to send me a private message if you need
assistance with anything. Thank you. 🙂 Best Regards, ❤️ Raquel
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How do I cancel my order?
Hello, I made an order earlier today but later realized that I had
already been gives the product as a gift from somebody else. How can I
cancel my order?
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Re: How do I cancel my order?
Hi @kicialala, I'm sorry to hear this! Unfortunately, we're unable to
cancel orders once they've been placed. Please feel free to exchange or
return your order at your local Sephora store when you receive it. Thank
you. 🙂 Best Regards, ❤️ Raquel
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Link phone number to online account
Can I combine my phone number and email into a single account?
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Re: Link phone number to online account
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards,❤️ Raquel
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