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200,890 Posts
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Re: RE: Re: How can I edit a review I had posted?
@Barbie94, sorry about that! It looks like it's taking a bit longer than
usual to be removed from our website. However, I've confirmed on our end
that it has been removed. Please allow another 24 hours. Thank you for
your continued patience!
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Error on website
I keep getting a strange error/bug. When I click over to the
"conversations" tab it automatically signs me out. What's going on? How
do I fix it?
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1 Reply
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Re: Error on website
Hi @dollyparts, I'm sorry for the issues you're experiencing on our
website! Have you tried the following: - clearing your cookies - using a
different browser - logging out and logging back into your ...
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I want to redeem my pass for my online purchase
I just made an online purchase and would like to redeem my play pass but
there is not an option for that during checkout can someone help me out
please?
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Re: I want to redeem my pass for my online purchase
Hi @Amandamomof3, I recommend keeping an eye out for instructions on how
to redeem the pass online when you receive your Play! box this month. 🙂
If you have any questions about your subscription, ple...
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VIB status
So Ive recently made a couple in store purchases and noticed my status
and points are not being added to my account. Is there setting to make
sure my card is linked to my account? Thanks in advance
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Re: VIB status
Hi @Anonymous, I'm happy to assist with linking your store account to
your online account. I will take a look now, and I'll send you a private
message to assist shortly. 🙂 Best regards, Laurie
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How can I delete my sephora account
How do I delete this account? I currently have 2 now because I forgot
that I already had one. Can someone help?
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Re: How can I delete my sephora account
Hi @Anonymous, I can look into this for you! I'll send you a private
message. Happy Friday, Mali
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beauty insider card HELP
Can I please have help connecting my Insider card to my online account ?
My card number is ------------ Thank you
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1 Reply
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Re: beauty insider card HELP
Hi @Nataliia91, I removed your Beauty Insider card number for security
purposes, and we do not recommend sharing this information publicly. I
will assist with linking your accounts now, and I'll send ...
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Item Not Received
Good afternoon I just received my order and it’s missing an item, I
would like the item I ordered. Thanks
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1 Reply
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Re: Item Not Received
Hi @djackrabbit, I will send you a private message so that I can help
with this! Thanks! Best Wishes, Janean
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How do I link my sephora card to my email address?
So the points of my purchase can be added to my account. Please help
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Re: How do I link my sephora card to my email address?
Hi @Faiqa95, I've replied to your other post as well. I see that
@LaurieBT will be assisting you, so please disregard my last reply.
Thank you. 🙂 Best Regards, ❤️ Raquel
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Re: How do I link my sephora card to my email address?
Hi @Faiqa95, I'll send you a PM to assist now. 🙂 Best regards, Laurie
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Re: How do I link my Sephora card to my email address? So I can get the points of purchase
Hi @Faiqa95, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Re: How do I link my Sephora card to my email address? So I can get the points of purchase
@Faiqa95I'd recommend posting this in the Customer Support group so that
a mod can see your question and respond. Mods don't monitor every post
outside of the CS group and it's quite likely they won't see your post
here in Besides Beauty. Good luck!
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Gift card not working
I received a gift card or my birthday some months back but when i went
to use it online, it said the card number was invalid. Yes, I was sure
to include the 4 digit pin on the side as well. What should i do?
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Re: Gift card not working
Hi @Anonymous, I sincerely apologize about this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Gift card not working
Hi @Anonymous, Please do not respond on the email notification. To view
your private messages: Go to 'home' page; click on 'bell' icon; see
default drop-down menu w/"Notifications" highlighted; instea...
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Re: Gift card not working
So first you ask me for my gift card number and then you tell me not to
reply through the message and then you need me to call customer service
anyway? This was no help whatsoever. I'll be sure not to...
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Re: Gift card not working
Hi @Anonymous, I'm sorry for the confusion. If you reply through the
email notification directly, I do not receive the reply. If you reply
through the private message directly, I'm able to receive you...
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Re: Gift card not working
i DO NOT see an option to respond. This is the MOST cumbersome and not
user friendly site interface i have ever come across. i sent it to you
in a separate message as this site is not at all useful to monitor
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Re: Gift card not working
Hi @Anonymous, I've received your private message and I'll be responding
shortly. If you're on a desktop site, at the top right hand corner where
it says Hi, ____, please click that and underneath, cl...
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I hope they send my box out soon
Ugh I still have no tracking number for my play by Sephora box. Oh and
please do not comment saying they are sent the 3 week out of the month
because I know this. However I will say that, that is not ...
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1 Reply
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Re: I hope they send my box out soon
Hi @christinaclabou, I'm sorry to hear this. Your May PLAY! Box should
ship out soon. Please feel free to send me a private message if you need
assistance with anything. Thank you. 🙂 Best Regards, ❤️ Raquel
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Points
Hi there I was just wondering when does my beauty rewards update if I
purchased some things today?
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Re: Points
Hi @Farha1 If you made the purchase online or in one of our freestanding
stores, you should see your points update shortly after the purchase. If
you made the purchase in one of our stores inside JCPenney, it can take
up to 48 hours to update.
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Re: Points
Hi there, So I don't see any update on my status. I have been purchasing
quite a few items in store and don't see any of the updates. Can you
please look at my card, I don't think it's matching my car...
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1 Reply
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Re: Points
Hi @Farha1, I removed your Beauty Insider card number from your post for
security purposes. I'll take a look now, and I'll send you a private
message to assist shortly. 🙂Best regards,Laurie
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Re: My account
Hi @PhuongLa, I'll take a look now, and I'll send you a private message
with more information shortly. Best regards, Laurie
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Re: My account
@PhuongLa I recommend posting in customer support instead so a Mod can
see and assist you with your account
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DIDN'T GET AN ITEM I ORDERED
I ordered 4 items, but I only received three!! I am very disappointed!!
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Re: DIDN'T GET AN ITEM I ORDERED
Hi @alohalexis, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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It Cosmetics Pick Your Perfect CC Shipping to UK
Hi, Does the It Cosmetics Pick Your Perfect CC bundle ship to the UK? I
have selected the shade and added it to my basket but the discount has
not been taken off, even when I click through to order. W...
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