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200,608 Posts
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WRONG SHIPPING ADDRESS
I put the wrong shipping po box. I just purchased it too. Hasnt been
shipped yet. Please help! Shipping ##XXXXXXXXXX
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Re: WRONG SHIPPING ADDRESS
Hi @KishaBug, I took out of your order number for security purposes.
I'll be sending you a private message shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Order returned by mail, refund?
2 weeks ago I ordered a package to which it was returned to sender
(Sephora) for an unknown reason. It was resent to me but then cancelled
again and returned to sender, maybe due to an incorrect addre...
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Re: Order returned by mail, refund?
Hi @ChrissyC710, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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ABH Cracked Eyeshadow
Eyeshadows I received in my last order were all very good except one of
them (Venice) was cracked and falling apart:( help
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Re: ABH Cracked Eyeshadow
Hi @xxthrashdoll, I'm so sorry to hear this! Can you please send me a
private message with a photo of your item and provide me your order
number in the pm, so I can assist? Thank you. 🙂 Best Regards, ❤️ Raquel
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Refund to the wrong card
I refund my lipstick in a store. But I used a credit card which is
different from the card I used to place my order. So I wonder whether
the refund is successful? The refund showed approved at the sto...
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Re: Refund to the wrong card
Hi @Anonymous, Since your refund was processed in stores, I highly
recommend contacting the store you were at directly, so they can best
assist. Their phone number should be provided at the top of you...
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Payment Error
Every time I submit my order, I get a message saying "Payment Error -
Your payment cannot be processed". I've triple checked all my card
information and used 2 different cards and it still doesn't work. Any
suggestions
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Re: Payment Error
Hi @HarrietFisher, I'm sorry to hear this! For assistance with placing
an order successfully, please feel free to give us a call at
1-877-SEPHORA. Thank you. 🙂 Best Regards, ❤️ Raquel
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beauty insider card
I would like to link my beauty insider card to this account of mine, can
someone help me?
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Hi, I emailed you my card number a day ago and nothing ch...
Hi, I emailed you my card number a day ago and nothing changed
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How to add points to Beauty Insider after purchase?
I bought a lot of things the other day and I still have my receipt and I
thought the cashier put in my points but he didn't, so how would I add
these points to my account?
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Re: How to add points to Beauty Insider after purchase?
Hi @jennamcmahon, I'm sorry about this! You will not be able to add
these points on your end, and I am happy to assist. I will send you a
private message now. Thank you! Best regards, Laurie
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Re: How to add points to Beauty Insider after purchase?
Hi @taylorhagman, I sincerely apologize about this! Please feel free to
private message me a clear photo of your receipt, so I can add the
points to your Beauty Bank for you. Thank you. 🙂 Best Regards, ❤️
Raquel
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Cancelled orders
Why was my order canceled on Sephora? I was never emailed about it or
contacted. Had I not logged in and checked the status of my order I
wouldn’t have known. This happened over the holiday season as ...
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Re: Cancelled orders
Hi @idaz, I'm sorry about this! I'll take a look now, and I'll send you
a private message shortly with more information. Best regards, Laurie
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Re: Cancelled orders
Hi @idaz for assistance with this please post in the "Customer Service"
group where a moderator can help you. If you need a quicker response I
recommend calling Customer Service directly.
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Can anyone tell me what time the KVD Collection will launch tomorrow?
Will it be 9am PST? Or earlier?
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Re: Can anyone tell me what time the KVD Collection will launch tomorrow?
Hi @SylvieTri, I'm sorry for the delay in our response! This collection
is available now. Launch times are typically not announced as this can
vary. Thank you! 🙂Best regards, Laurie
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Kinda bummed
I was super excited to try some new samples. I selected three that
looked good understanding that one or more could be substituted. I got
my order today. I got one sample and it wasn't anything I would even
use. Does this happen often?
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Re: Kinda bummed
Hi @Anonymous, This thread has been moved to the Customer Support group.
I'm sorry to hear that you did not receive the samples you selected!
Please note that substitutions can be made for samples tha...
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Re: Kinda bummed
Yes, I had this happen a lot last year. Of three orders, only one had
samples and they weren't the selections I requested. Customer service
was understanding and offered points to make yp for the two ...
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RE: Kinda bummed
Has been happening a lot lately. I order a lot online and either get
nothing or something random I’d never use. I’m still trying to figure
out why they even give us options to choose from. 😞
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Can someone help me change my birthday?
Hi, I just picked a random birthday when I signed up for my account and
now that my real birthday is coming up and I discovered that y'all give
birthday gifts when you order things during your birth m...
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Re: Can someone help me change my birthday?
Hi @Anonymous, I'll send you a private message shortly to assist 🙂 Best
regards, Laurie
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Broken Hourglass highlighting stick in sunkissed glow set
Hi I already posted in the customer service group on May 4 last Friday
afternoon after receiving a broken Hourglass highlighting stick. Someone
did contact me and I provided the order number and asked...
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Re: Broken Hourglass highlighting stick in sunkissed glow set
Hi @ZiYuH, I'm sorry to hear this! I'll take a look now, and I'll send
you a private message to assist shortly. Best regards, Laurie
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Can I get my points back?
I recieved my order but none of the samples or points rewards that I
selected were in the order. Can I get my points back?
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Re: Can I get my points back?
Hi @Gundigrl, I'm very sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Soft Glam palette delivered damaged
I received my ABH Soft Glam palette this morning, and one of the pans
was completely shattered and got everywhere. Is there a way I can return
it and receive a new one? Thank you
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Re: Soft Glam palette delivered damaged
Hi @Anonymous, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Rating Reviews with Sephora App
Hello beauties ♥️ I posted a photo of my dog. He's reflecting my
clueless-ness in this situation. Usually I'd consider myself fairly
tech-savvy... But for the life of me I can't figure out how to rate...
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Re: Rating Reviews with Sephora App
Hi @snowmask! Your pup is adorable!!! Also, sorry if you're having
trouble leaving a review through the app. Please be sure to download the
most updated version. Once in the app, select the product yo...
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Hey thank you for responding. I actually have to update t...
Hey thank you for responding. I actually have to update the app manually
pretty regularly because issues start cropping up like reviews not
showing at all (like right now actually) or not being able t...
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can i still get points
hi i was in a sephora store and forgot to give them my info for my
account can i still get ppints?? thanks
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