Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,644 Posts
Post | Hearts | Replies |
|---|---|---|
| 0 Hearts |
1 Reply
| |
|
Re: Transferring Beauty Insider Points
Hi @Anonymous, I can assist you with this. I'm sending you a PM now!
Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
The Ordinary
Everything from The Ordinary is out of stock. Is it discontinued? I'm
almost out and need to buy some more.
0
4
| 0 Hearts |
4 Replies
|
|
RE: The Ordinary
There is a lot of drama going on with the owner of the company. I was
searching on google news (probably not a good source) but i read two
articles stating that the ordinary is leaving Sephora and goi...
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: The Ordinary
Hi @carolink15, I'm sorry! The link in your reply was removed as direct
links to outside commercial websites are prohibited in the Community,
and you can view the Beauty Insider Community Guidelines p...
1
0
| 1 Hearts |
0 Replies
|
|
Re: The Ordinary
Hi @Lolo247 We don't have a restock date at this time. Please make sure
to sign up for email notification!
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Sample missing several times!
I didn't receive any sample in my last 2 orders, samples are one of my
main reasons to buy from Sephora because in that way I can try new
products. What's happening with this issue?
0
3
| 0 Hearts |
3 Replies
|
|
Re: Sample missing several times!
Hi @Violet86, I sincerely apologize about this. We're currently aware of
our ongoing samples issue and we hope to resolve it with our
Distribution Centers soon. I'll be sending you a private message shortly
to assist. 🙂 Best Regards, ❤️ Raquel
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sample missing several times!
Hi, I am having the same issue! I did not receive the samples from my
past 4 orders. I was really looking forward to the ones I selected.
Please help. Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sample missing several times!
Hi @TriciaCT, sorry to hear that! I will send you a PM shortly for more
info.
0
0
| 0 Hearts |
0 Replies
|
|
Cancelling Sephora Play by Actual Computer - Not phone
I had been trying to cancel my Sephora Play subscription and realized
the best way to cancel was by an actual computer. I had been trying to
cancel through my phone and it was not working and as soon as I went
online and tried there it was easier.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cancelling Sephora Play by Actual Computer - Not phone
Hi @AlwayzUp2NoGoOd, sorry for any confusion! If you'd like to cancel
your Play subscription yourself, You may cancel your subscription at any
time by following the instructions on your subscriptions page in your
account.
0
0
| 0 Hearts |
0 Replies
|
|
shipment issue
My order was done on may 3 but has not shipped yet. I have 2 day flash
so it should have been delivered today. Can someone tell me when it will
ship. Thank you..
0
1
| 0 Hearts |
1 Reply
|
|
Re: shipment issue
@Amreenvirani, I am going to look into this and send you a message
momentarily.
1
0
| 1 Hearts |
0 Replies
|
|
I am so ANGRY!!!!
So I have reached out over the past week to no avail. I have had almost
5 orders cancelled due to unsuccessful authorization and this is just
ridiculous!!!!!!! I am so livid right now!!!!!
0
1
| 0 Hearts |
1 Reply
|
|
Re: I am so ANGRY!!!!
Hi @Anonymous, I am so sorry to hear that your orders have been
cancelled. I will send you a PM for further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Mobile app crashes
Ever since the April 25th update the mobile app crashes upon launch. I
get the black and white striped loading screen and then it crashes. I
have tried restart the phone, Uninstalling and re-installation of the
app with no success.
0
3
| 0 Hearts |
3 Replies
|
|
Re: Mobile app crashes
Hi @Hermit9, I'm so sorry to hear this! We're not experiencing any
technical issues on our mobile app at this time. Can you please tell us
if you're using an iPhone or Android device? Thank you. 🙂 Best
Regards,❤️ Raquel
0
2
| 0 Hearts |
2 Replies
|
|
Re: Mobile app crashes
Hi @RaquelBT. I'm using an Android Device. Samsung Galaxy Core, if it
helps.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Mobile app crashes
@Hermit9 - Thank you for letting us know! I've sent the information
you've provided to our IT Department, so they can further investigate
into this. Please feel free to send me a private message if yo...
0
0
| 0 Hearts |
0 Replies
|
|
returning
0
1
| 0 Hearts |
1 Reply
|
|
Re: returning
@sxmto, That should not be an issue at all. Please bring your item to
your local Sephora Store with your original order summary to make your
return. If you have specific questions about your return, I...
0
0
| 0 Hearts |
0 Replies
|
|
How can I delete a review I posted?
I posted a review for the Too Faced Hangover Primer but for some reason,
my review is the exact same review I left for the IGK Rich Kid coconut
oil. Obviously this is an error, and I love the Hangover...
0
4
| 0 Hearts |
4 Replies
|
|
Re: How can I delete a review I posted?
Hi @Alexx16, I'm sorry about this! I deleted the incorrect review for
you. 🙂 Best Regards, ❤️ Raquel
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: How can I delete a review I posted?
Hi @Anonymous, Please send me a private message with the name of the
product and the date on which the review was posted. I will be happy to
remove this for you. 🙂 Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
VIB Membership Glitch
Hello My favorite cosmetic retail Store Sephora!!order number from
January 1st 2018 was not added to my vib spending account. I should only
be $66 away from VIB Rouge $1000 Insider.. there was a glitc...
0
3
| 0 Hearts |
3 Replies
|
|
Re: VIB Membership Glitch
Hi @Butterfly0807, Thank you for your interest in Sephora! Can you
please send me a private message with a photo of your receipt for
$66.11, so I can assist? 🙂 Best Regards, ❤️ Raquel
0
2
| 0 Hearts |
2 Replies
|
|
Re: VIB Membership Glitch
This was never added there was a glitch so I should be $66 away from VIB
Rouge and I’m a weekly spender If you see my account.... I’m working
hard on this and I even added every single transaction
0
1
| 0 Hearts |
1 Reply
|
|
Re: VIB Membership Glitch
Hi @Butterfly0807, I've removed the screenshots from your post as we do
not recommend sharing personal information such as order numbers or
tracking numbers in this group. I'll take a look now, and I'...
0
0
| 0 Hearts |
0 Replies
|
|
How can my clients and friends find me in Sephora Community?
How do I let my clients, friends and family know how to follow me in the
Sephora Community? I get several requests for reviews.
0
1
| 0 Hearts |
1 Reply
|
|
Re: How can my clients and friends find me in Sephora Community?
Hi @Anonymous, You can send your clients, friends, and family your
profile link, so they can follow you on here. 🙂 Here is the link to
your profile: https://www.sephora.com/users/Ellelarose/ Best Regards, ❤️
Raquel
0
0
| 0 Hearts |
0 Replies
|
|
LASERSHIP STOLE TWO OF MY SEPHORA PACKAGES
TWICE now in the last few months a package supposedly delivered by
Lasership has NOT actually been delivered. Are their drivers just
chucking our stuff into the bushes and then marking it as delivered...
1
1
| 1 Hearts |
1 Reply
|
|
Re: LASERSHIP STOLE TWO OF MY SEPHORA PACKAGES
Hi @drrragon, I sincerely apologize about this and appreciate you taking
the time to provide us this feedback about one of our shipping carriers,
LaserShip. I've sent the information you've provided t...
0
0
| 0 Hearts |
0 Replies
|
|
WRONG SHIPPING ADDRESS
I put the wrong shipping po box. I just purchased it too. Hasnt been
shipped yet. Please help! Shipping ##XXXXXXXXXX
0
1
| 0 Hearts |
1 Reply
|
|
Re: WRONG SHIPPING ADDRESS
Hi @KishaBug, I took out of your order number for security purposes.
I'll be sending you a private message shortly to assist. 🙂 Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Order returned by mail, refund?
2 weeks ago I ordered a package to which it was returned to sender
(Sephora) for an unknown reason. It was resent to me but then cancelled
again and returned to sender, maybe due to an incorrect addre...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order returned by mail, refund?
Hi @ChrissyC710, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
