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200,510 Posts
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Re: Never get the samples I pick out
Hi @kirstycat, I sincerely apologize about this. We do substitute
samples when the samples you've originally selected go out of stock. I'm
sorry that your particular samples were very popular and sold...
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1 day shipping
I placed an order yesterday before 11am and paid for 1 day shipping.
Everything was on track and was out for delivery this am... the latest
update says out for delivery, by laser ship, it’s 8pm and I ...
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RE: Re: 1 day shipping
It went from being out for delivery in my state of MA to back to the
lasership facility in NJ...?
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Re: RE: Re: 1 day shipping
Hi @jnn01, I sincerely apologize about this. I'm going to look into this
for you and send you a private message shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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RE: 1 day shipping
9:48pm and still no package or update. So disappointed, frustrated and
sad that this is happening to me again.
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Sephora deluxe perfume sampler question
I would like to redeem my sephora deluxe sampler certificate but the
fragrance I want is not in the store. The store manager told me to buy
it online return it in store and they will re ring it in the...
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Re: Sephora deluxe perfume sampler question
Hi @Amreenvirani It sounds like the Store Director was offering to make
an accommodation, which is at his/her discretion.
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Re: Sephora deluxe perfume sampler question
so can if I buy the 3oz and pay the difference that is ok as I read in
other posts that it is allowed?
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Re: Sephora deluxe perfume sampler question
I recommend checking with the store to confirm, as they will be making
the accommodation.
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Rouge 2-4 day shipping?
Hi,I'm hoping for some insight, as I'm a little annoyed that every one
of my orders I've placed since becoming rouge has not shipped within the
2-4 day shipping. I placed an order yesterday (may 15) a...
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Re: Rouge 2-4 day shipping?
Hi @rrroxanne I'm sorry to hear that you haven't been receiving your
orders on time. I will look into this for you and send you a message
with more information.
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Received wrong order
The order I received today has a different name and address on the
packing slip, and no return form attached to the bottom. None of the
items are mine, not even the samples. I’m very unsure how to pro...
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Re: Received wrong order
Hi @Emarzinzik I'm sorry we missed your post! I see that you have now
been assisted with this. @Kbtt I'm sorry to hear that you received the
incorrect order. I see that you have been assisted with thi...
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RE: Received wrong order
Same thing has happened to me . I am abroad and a friend bought the
package so I was only just able to open it. Was your issue resolved?
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Re: RE: Received wrong order
Yes. It was all resolved through an email to customer service within a
day.
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Without rhyme or reason"unsuccessful authization"
Excuse me, why do all my orders status show：unsuccessful authization
"since may 4th? ？ in the meantime, I did not change to the shipping
address, are used to pay the gift card, and I also went to the ...
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Re: Without rhyme or reason"unsuccessful authization"
Hi @Anonymous I'm sorry to hear that your orders have been cancelled. I
will look into this for you and send you a message with more
information.
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Return : Can I include two items from different order numbers in one return box?
I have two items from two different orders that I would like to return.
Can I include both items and corresponding return slips together in one
return box? Does it matter which printed return postage ...
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Re: Return : Can I include two items from different order numbers in one return box?
Hi @emleigha Yes, you can send returns from different orders back in the
same box, just make sure both order summaries are included. You can use
either order to create the return label. If you no long...
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No Samples it’s the package??
I wanted to know what’s the point in picking three different samples
when Sephora will send what ever they want .. I usually get stuff from
store than online .. this is my first order online and I din...
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RE: No Samples it’s the package??
This keeps on happening.. the attached picture . These are the sample I
got which I did not even pick them.. y?? What’s going on ??.. if the
sample are out of stock then should not in the sample list ...
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Re: No Samples it’s the package??
Hi @anuss I'm sorry to hear that you didn't receive samples with your
order. Please send me a PM with your order number so I can assist you
further with this.
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RE: Re: No Samples it’s the package??
This the second order and the same thing happened again with the online
purchase When it can’t be shipped then why should I pick the samples ??
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Re: RE: Re: No Samples it’s the package??
Hi @anuss, I sincerely apologize about this! I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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RE: Re: RE: Re: No Samples it’s the package??
This keeps on happening.. I have attached picture . These are the sample
I got which I did not even pick them.. y?? What’s going on ??.. if the
sample are out of stock then should not in the sample li...
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RE: Re: RE: Re: No Samples it’s the package??
This keeps on happening.. the attached picture . These are the sample I
got which I did not even pick them.. y?? What’s going on ??.. if the
sample are out of stock then should not in the sample list ...
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samples
It's been happening a lot the last time it happen to me I was told to
tryto get it from one of their stores which I did and they did not have
the sample I wanted or was expecting in my order🤧
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Re: samples
Hi @Amreenvirani, I'm sorry to hear this. I'll be sending you a private
message shortly to assist. Best Regards, ❤️ Raquel
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Place order issues!
I have been trying to place an order for the last 48 hours!!! I keep
getting this message: Payment error!! I checked and double checked my
card number, expiration date and the cvn. Still didnt work!! HElp
please?
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Re: Place order issues!
Hi @Juanna512 Sorry to hear that! I will look into this for you and send
you a message with more information.
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Re: Place order issues!
@Juanna512 you may want to post in customer support or call customer
service so you can receive assistance (1-877-737-4672)
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“Review”
I’m not sure if there’s anyway to submit this to the company, but today
I received a Sephora package and was missing something I ordered. I
immediately emailed customer service and within the hour the...
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Re: “Review”
Hi @0AshleyMay0 I'm glad to hear that this was resolved quickly for you
and I will forward your feedback to our call center.
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Re: Old format Sephora APP
Hi @lja7, Great question! I don't have any information on what happened
to the video tutorials that were on the old format of our App and I'm
sorry that you're unable to find the video that you're loo...
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