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Post in Customer Support

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Re: Never get the samples I pick out

Hi @kirstycat,

 

I sincerely apologize about this. We do substitute samples when the samples you've originally selected go out of stock. I'm sorry that your particular samples were very popular and sold out faster than expected. Thank you so much for providing us this feedback and I'll be sending the information you've provided to the appropriate department for future improvements. Please feel free to send me a private message if you need assistance with anything. Thank you. 🙂

 

Best Regards,


❤️ Raquel 

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