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200,502 Posts
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Re: Using sephora white store credit card at JCP.
Hi @Anonymous, Sephora merchandise cards cannot be used at a Sephora
Inside of JCPenny location. They can only be used a free standing
Sephora stores. I am very sorry for the inconvenience caused and I hope
this clarifies. Best Wishes, Janean
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BITE Lipstick Melted???
I just received my BITE BEAUTY Amuse Bouche Lipstick and when I opened
the tube, it looks as though as it had melted?? I ended up using a lip
brush to apply it because I was dying to try it on (IN LOV...
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Re: BITE Lipstick Melted???
Hi @ashanne1102, I am very sorry about that! I will send you a private
message so that I can help with this. Thanks! Best Wishes, Janean
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Please help!!
Hello, i have a problem to sign in my other account after launching my
order on Saturday morning. It says my account was locked for security
reasons so i had to make this new account to ask for help and know what
to do!Please help!!!
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Re: Please help!!
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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HELP!
Help! I am trying to link my VIB Rouge card to my online account and
cannot figure out how..
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How can I edit a review I had posted?
Hi I just posted a review, but I forgot to mention something else. How
can I edit it or remove my review so I can redo it? Thank you
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Re: How can I edit a review I had posted?
Hi @Barbie94! We're not able to edit reviews but I just removed it for
you. It may take up to 24 hours for it to be fully removed from our
website. 🙂 Always,Danee
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RE: Re: How can I edit a review I had posted?
The Belif review has not been removed and it’s been more than 24 hours
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Re: RE: Re: How can I edit a review I had posted?
@Barbie94, sorry about that! It looks like it's taking a bit longer than
usual to be removed from our website. However, I've confirmed on our end
that it has been removed. Please allow another 24 hours. Thank you for
your continued patience!
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Error on website
I keep getting a strange error/bug. When I click over to the
"conversations" tab it automatically signs me out. What's going on? How
do I fix it?
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Re: Error on website
Hi @dollyparts, I'm sorry for the issues you're experiencing on our
website! Have you tried the following: - clearing your cookies - using a
different browser - logging out and logging back into your ...
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I want to redeem my pass for my online purchase
I just made an online purchase and would like to redeem my play pass but
there is not an option for that during checkout can someone help me out
please?
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Re: I want to redeem my pass for my online purchase
Hi @Amandamomof3, I recommend keeping an eye out for instructions on how
to redeem the pass online when you receive your Play! box this month. 🙂
If you have any questions about your subscription, ple...
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VIB status
So Ive recently made a couple in store purchases and noticed my status
and points are not being added to my account. Is there setting to make
sure my card is linked to my account? Thanks in advance
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Re: VIB status
Hi @Anonymous, I'm happy to assist with linking your store account to
your online account. I will take a look now, and I'll send you a private
message to assist shortly. 🙂 Best regards, Laurie
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How can I delete my sephora account
How do I delete this account? I currently have 2 now because I forgot
that I already had one. Can someone help?
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Re: How can I delete my sephora account
Hi @Anonymous, I can look into this for you! I'll send you a private
message. Happy Friday, Mali
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beauty insider card HELP
Can I please have help connecting my Insider card to my online account ?
My card number is ------------ Thank you
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Re: beauty insider card HELP
Hi @Nataliia91, I removed your Beauty Insider card number for security
purposes, and we do not recommend sharing this information publicly. I
will assist with linking your accounts now, and I'll send ...
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Item Not Received
Good afternoon I just received my order and it’s missing an item, I
would like the item I ordered. Thanks
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1 Reply
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Re: Item Not Received
Hi @djackrabbit, I will send you a private message so that I can help
with this! Thanks! Best Wishes, Janean
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How do I link my sephora card to my email address?
So the points of my purchase can be added to my account. Please help
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Re: How do I link my sephora card to my email address?
Hi @Faiqa95, I've replied to your other post as well. I see that
@LaurieBT will be assisting you, so please disregard my last reply.
Thank you. 🙂 Best Regards, ❤️ Raquel
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Re: How do I link my sephora card to my email address?
Hi @Faiqa95, I'll send you a PM to assist now. 🙂 Best regards, Laurie
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Re: How do I link my Sephora card to my email address? So I can get the points of purchase
Hi @Faiqa95, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Re: How do I link my Sephora card to my email address? So I can get the points of purchase
@Faiqa95I'd recommend posting this in the Customer Support group so that
a mod can see your question and respond. Mods don't monitor every post
outside of the CS group and it's quite likely they won't see your post
here in Besides Beauty. Good luck!
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Gift card not working
I received a gift card or my birthday some months back but when i went
to use it online, it said the card number was invalid. Yes, I was sure
to include the 4 digit pin on the side as well. What should i do?
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Re: Gift card not working
Hi @Anonymous, I sincerely apologize about this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Gift card not working
Hi @Anonymous, Please do not respond on the email notification. To view
your private messages: Go to 'home' page; click on 'bell' icon; see
default drop-down menu w/"Notifications" highlighted; instea...
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Re: Gift card not working
So first you ask me for my gift card number and then you tell me not to
reply through the message and then you need me to call customer service
anyway? This was no help whatsoever. I'll be sure not to...
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Re: Gift card not working
Hi @Anonymous, I'm sorry for the confusion. If you reply through the
email notification directly, I do not receive the reply. If you reply
through the private message directly, I'm able to receive you...
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Re: Gift card not working
i DO NOT see an option to respond. This is the MOST cumbersome and not
user friendly site interface i have ever come across. i sent it to you
in a separate message as this site is not at all useful to monitor
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Re: Gift card not working
Hi @Anonymous, I've received your private message and I'll be responding
shortly. If you're on a desktop site, at the top right hand corner where
it says Hi, ____, please click that and underneath, cl...
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I hope they send my box out soon
Ugh I still have no tracking number for my play by Sephora box. Oh and
please do not comment saying they are sent the 3 week out of the month
because I know this. However I will say that, that is not ...
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Re: I hope they send my box out soon
Hi @christinaclabou, I'm sorry to hear this. Your May PLAY! Box should
ship out soon. Please feel free to send me a private message if you need
assistance with anything. Thank you. 🙂 Best Regards, ❤️ Raquel
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