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201,187 Posts
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Re: Charlotte Tilbury
Hi @Katana1120, You can view the products online here >
https://www.sephora.com/brand/charlotte-tilbury/all?searchTerm=Charlotte%20Tilbury.
These products will be online exclusives! Best Regards, ❤️ Raquel
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How can i add points after purchase?
My mom went to Sephora today for me and bought me makeup but forgot my
email address. I was wondering if there was a way for me to add those
points????
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Re: How can i add points after purchase?
Hi @extinctuunicorn, I'm going to send you a PM to assist you with this!
Always, Danee
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Wrong Items Shipped
Good Evening, Could someone from your team please contact me regarding
my most recent order? I was shipped someone else’s items by accident.
The box was addressed to me and included my receipt (with t...
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Re: Wrong Items Shipped
Hi @LOFRASE, I'm so sorry to hear you received the incorrect items! I'll
send you a PM to help. Always,Danee
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Wrong Shipping Address Entered
Hi, I just placed an order and the shipping address is wrong. It's a
different state....How can I change the address, can you help?
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Re: Wrong Shipping Address Entered
Hi @Anonymous, I'm sorry to hear about this! I'll send you a PM to
assist you further. Always, Danee
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Redeem points from Receipt
Hey y'all! I recently made a big purchase at Sephora but forgot to link
my purchase to my online account to redeem points. Is there a way for me
to redeem the points with my receipt?
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Misdelivered package
Made a mistake and didn’t realize my old address was on file and my
package was sent and delivered. The address is currently vacant and
Canada post told me they can’t help me I have to contact Sephora. How do
I get my package now?
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Re: Misdelivered package
Hi @Meganpp1231, I'm sorry to hear about this! I'm going to send you a
PM to assist you further. Always, Danee
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Why was my review deleted (twice!)?
Howdy, A few days ago I reviewed the Milk Kush mascara. My original
review was deleted and I don’t know why. It wasn’t rude or
condescending, and was an honest account of my negative experience with
t...
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Re: Why was my review deleted (twice!)?
...And my product review has been deleted AGAIN. For the 6th time now.
I’ve tried substituting words that might be on the word filter. (I still
laugh about “burn” being a filtered word.) I’ve tried sh...
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Re: Why was my review deleted (twice!)?
Oh no! Sorry to hear about this @WinglessOne I'm sending you a PM now to
assist you further. Bisous, Sian
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Excellent Customer Service
I've seen a lot of posts complaining about the in-store staff. I just
wanted to say I had an amazing experience this morning at the West
County Mall store in Des Peres MO. All three associates I encou...
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Re: Excellent Customer Service
Hi @bookwyrmm, We are glad to hear of your recent store experience and
thank you for bringing it to our attention! We will forward this to our
retail division to ensure the team is recognized. Stay Gorgeous,
Penelope
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Reasons why Sephora using Fedex instead of Canada post
So I sent an email to Sephora asking them to explain why they are using
FedEx for shipping for some Canadian customers instead of Canada post
and below is the response I receive. I just can't deal wit...
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Re: Reasons why Sephora using Fedex instead of Canada post
Just an update. FedeX left the box at my door even tho I have a note
posted at my door clearly indicating " Do not leave packages at the
front door" . I recently got my UPS package stolen . So FedEx d...
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Re: Reasons why Sephora using Fedex instead of Canada post
Replying to the Sephora moderator FedEx left a sticker at my door and
indicated that this is their second attempt. I ordered on August 02 and
I not going to be home during working hours. They will try...
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Re: Reasons why Sephora using Fedex instead of Canada post
Hi @Mounass, We sincerely appreciate your feedback and apologize for the
difficulty regarding the delivery of your order. I will share your
feedback with the appropriate department. I'm glad to see th...
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Re: Reasons why Sephora using Fedex instead of Canada post
Spoiler (Highlight to read)Hello, this is very interesting since no one
is home and I have a clear note at my door asking to have NO PACKAGES TO
BE LEFT AT MY DOOR. I am not sure where they delivered ...
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Re: reasons why Sephora using Fedex instead of Canada post
Hi @Mounass Sorry for the trouble! Just to clarify from the email, we
use both Canada post and FedEx for Canadian orders. Your orders could
ship on either one. However, you should receive all of your ...
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return play smarts box
Boyfriend took to store play smarts box to return, which I told was
returnnable, store said no. Am leaving for vacation and don't have time
to ship.
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Re: return play smarts box
Hi @Meritaten, I am sorry to hear this! You are able to return or
exchange the PLAY! SMARTS box but not a PLAY! subscription box. If you
have your original order invoice and original form of payment t...
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Re: return play smarts box
@Meritaten, I had to edit your post as we don't recommend publicliy
posting personal information such as order number. 😉 Please send a MOD
a private message if you need further assistance. Thanks! -Mali
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Pending??
I placed an order on the 7th of August, it is now the 10th and the order
is still pending, I am moving countries on the 13th and therefore am a
little distraught as to whether i will get my order befo...
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What is up with the Beauty Offers!
This I cannot believe. Could not sleep so I was up and decided to check
Beaty Offers early on a Thursday morning - 4 am EST. I just don’t
believe the Lancer Polish is already sold out. What gives? Tho...
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Re: What is up with the Beauty Offers!
Hi @Colours, I'm sorry that the ones you wanted sold out! I would check
with your local Sephora to see if they still have this in stock for the
Weekly Wow price. 😉 -Mali
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Delivery Not Received
Hi there, I placed an online order with an order date on 3rd August and
the tracking says it was deliver 6th August to the concierge. I have
checked my mail box everyday this week and even asked the c...
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Re: Delivery Not Received
Hi @Deshnee, I'll send you a private message to assist you. Thanks!
-Mali
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Did not get my package
I was supposed to get my package delivered today, and tracking shows
that it has been delivered at my front door. But I have not received any
package all day. Its extremely disappointing because I was...
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Re: Did not get my package
Hi @pro9, I'll send you a private message to assist you. Otherwise, you
are always welcome to give us a call for assistance! Our Beauty Advisors
are available by calling, 1-877-SEPHORA (1-877-737-4672...
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cancel an order
how do i cancel my order? i put in an already used gift card but i did
not realize it so it charged my credit card instead..
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Re: cancel an order
Hi @jasmineler, Sorry to hear that! Typically we are unable to cancel or
modify orders once placed. You can return this order once you receive it
or you can return or exchange this in store with your ...
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How can I cancel my order?
I just placed an order minutes ago and I forgot to add something. I’m
not placing another order however because then I would have to pay
another 6 dollars for shipping. HELP!
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Re: How can I cancel my order?
Hi @Anonymous Typically we are unable to cancel or modify orders once
placed. I'll send you a private message with additional information.
Best, Mali
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