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201,187 Posts
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Beauty Insider Program Update
Hi Team Sephora, I noticed there was no mention of the complimentary
makeovers for VIB Rogue, is this being discontinued.
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Points
Recently I had a beauty insider card and it wasn’t set up with my
account, so I had points on both the card and my account, and I just
recently had them all transferred to my account so I could have t...
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Re: Points
Hi @Schurke, I've received your private message, and I'll be responding
shortly to assist. Thank you! Best regards, Laurie
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Points weren’t added to beauty insider account
I made a purchase in store a few weeks ago, and while she scanned my
card on my phone the points were never added to my account. Could
someone help me get the points added to my account? Thanks!
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Re: Points weren’t added to beauty insider account
Hi @kaylaonfire, Oh no! I'm sorry to hear this. Please feel free to send
me or any other Mod a private message with a clear photo of your
receipt, so we can add the points to your Beauty Bank for you. Thank
you. 🙂 Best Regards, ❤️ Raquel
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Canadian postal code not recognized
This has been an ongoing problem for me since the spring and I haven't
been able to shop online since then because of it. My shipping and
billing addresses are different and whenever I try to check ou...
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Re: Canadian postal code not recognized
Hi @Anonymous, I'm very sorry to hear this! Please feel free to give us
a call at 1-877-SEPHORA, so a Beauty Advisor can assist you with placing
an order with the correct postal code. 🙂 Best Regards, ❤️ Raquel
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how do you delete you account
i would like to delete my account because i never use itif you can
please help shauna
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Re: how do you delete you account
Hi @Anonymous, I'll be sending you a private message momentarily! Best
Regards, ❤️ Raquel
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Re: Customer Service
Hi @BeatrizGarcia2, I've commented on your other post as well. I
sincerely apologize about this. Please feel free to send me a PM with
any questions or concerns you may have. Thanks! 🙂 Best Regards, ❤️
Raquel
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Guerlain Rewards lipstick and case not received
Dear MODsif any of you can help out, I redeemed 2 of these rewards and I
have not received any notification or response from CS Bazaar on when
will it ship out. I redeemed this May 29 completed the su...
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Re: Guerlain Rewards lipstick and case not received
Hi @mztm, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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RE: Re: Guerlain Rewards lipstick and case not received
hi @PenelopeBT i did not received 1 of the rewards , i redeemed 2
guerlain personalized case and lipstick for me and my mom. 1 was sent
thru ups , 1 reward was not sent. i reached out to corporate con...
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Re: RE: Re: Guerlain Rewards lipstick and case not received
Hi @mztm, I'll take a look into this now, and I'll follow-up with you in
a private message shortly. Thank you! Best regards, Laurie
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Re: Guerlain Rewards lipstick and case not received
Hi @PenelopeBT it seemed my post got deleted I called multiple times to
the 1877 number and they do not answer only automated message then the
phone hung up I tried multiple times. My emails are not a...
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Re: Guerlain Rewards lipstick and case not received
Hi @PenelopeBT i sent the bazaar confirmation to you in private pls
assist
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Complaningt about Sephora Customer Service its the worst
Honestly this is the 3rd time that i call to check on my package, i
place an order for the second time in my life and every time its the
worst. I usually go on sephora store and purchase everything in...
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Re: Complaningt about Sephora Customer Service its the worst
Hi @BeatrizGarcia2, I'm very sorry to hear this! If you placed an order
with Standard 3-Day Shipping the total delivery time including
processing time will take 4 business days. Your order will only s...
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RE: Complaningt about Sephora Customer Service its the worst
I’m so sorry that this happened to you. Do you have flash shipping?
Usually when you order in the middle of the week you’ll probably get it
by Saturday depending if you have flash or not and I do see ...
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WHY IS SEPHORA THE WORST COMPANY EVER??? ITS AGAINT THE LAW TO ROB PEOPLE OF THEIR MONEY
WHY DO YOU ADVERTISE MERCHANDISE IF YOU CLEARLY DONT HAVE IT?????? YOU
LET COMPANIES WITH HORRIBLE REPUTATIONS CONTINUE TO STEAL CUSTOMERS
PACKAGES AND YOU FALSELY ADVERTISE ITEMS YOU DONT EVEN HAVE!!...
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Re: WHY IS SEPHORA THE WORST COMPANY EVER??? ITS AGAINT THE LAW TO ROB PEOPLE OF THEIR MONEY
Hi @gamgams, I've received your private message in regards to this and
I'll be responding shortly. Best Regards, ❤️ Raquel
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Poor service for a return in Carrefour Laval
Hello, Yesterday, I went to Sephora Carrefour Laval to exchange a
lipstick. I bought this lipstick 3 days ago at the Sephora downtown, but
I did not choose the right color (I wanted the color blue pow...
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Re: Poor service for a return in Carrefour Laval
Hi @S195, Sorry to hear about this. I'll send you a private message to
assist you. -Mali
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Lost scent certificate
The certificate got lost in she shuffle when I moved into my house. Can
someone look up my purchase and replace the certificate?
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Re: Lost scent certificate
Hi @Anonymous, Oh no! I'm so sorry to hear this. I recommend contacting
your local store directly about this, so a Cast Member can best assist.
Thank you. 🙂 Best Regards, ❤️ Raquel
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Re: Lost scent certificate
Yeah, I started with that and they basically said "tough luck", but in
nicer terms. I just thought maybe someone in the customer service
department might be able to do a little more...
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Re: Lost scent certificate
Hi. I have had that same issue. Wondering if anyone has had better luck.
Biggest waste of money.
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Returns Warning from Retail Exchange!!??
Hi, I'm extremely shocked and disappointed at what happened to me at
Sephora store today. I made a return in the 34Th store for a foundation
worth $44 while making a purchase for products totalling $1...
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Re: Returns Warning from Retail Exchange!!??
Hi @Teenyshop, Sorry to hear about this. We are not able to overturn
decisions made in store or by TRE. I would try contacting another store
in your area to see if they can provide you with more details. -Mali
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No refund
Hi, I have made an order around a month ago and the next day it got
canceled. I used PayPal to pay. Since then I haven’t received any refund
even though I’ve spent over 100$. Please reply ASAP
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40% off
I was on my Sephora app and there was a notification that you get 40%
off it said it was confirmed but I don’t understand do I get 40% off a
product or is just 40% off the weekly wow!! I was on my Sep...
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Re: 40% off
@Butterfly0807, I was able to locate on the app that the Weekly Wow
offers contain items that are up to 50% off the regular price!
https://www.sephora.com/beauty/beauty-offers
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La mer beauty offer
i recently got an email that showcased the la mer deluxe sized sample as
a beauty offer but every time i try to enter it it doesn’t work? is it
really out of stock already?
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Re: La mer beauty offer
Hi @mahndee, I am sorry to hear that you are unable to add the La Mer
promotion. Unfortunately this promotion is sold out. I apologize for any
inconvenience this has caused. Best, Zakiya
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Damaged item
Part of my online order was a birthday gift, but unfortunately it was
damaged during the shipping process. I was wondering if it’s possible to
exchange this item? Both lipsticks were damged. Melted in the tube.
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