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201,187 Posts
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Re: previous message
Hi @Lucky7smith73, I'm sorry for any delay in our response! Please send
me a private message with details of the issue, and I'll be happy to
assist further. Best regards, Laurie
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I apologize. I did respond by email.. The store location...
I apologize. I did respond by email.. The store location is inside JC
Penny at 4541 South Laburnum Avenue, Richmond Vs 23231. I've noticed
that practically every employee there now is new so Im not ev...
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Re: previous message
I had just made a complaint about not being able to use my beauty
insider points for rewards at the store near me because the employees
get them.. One told me she got 6 of the items just herself. When...
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Re: previous message
Hi @Lucky7smith73, Thank you for bringing this to our attention and I'm
very sorry to hear this. Please feel free to send @LaurieBT, me, or any
other mod a private message with additional information ...
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LOVE the Viktor & Rolf samples!
Sephora - thanks so much for the selecting Viktor & Rolf Magic
collection samples for the three free samples and GWP! I've been wanting
to try this line since it debuted at Sephora! I was able to snag...
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Re: LOVE the Viktor & Rolf samples!
Hi @greeneyedgirl107, Thank you so much for sharing this feedback with
us! I'm glad to hear you're enjoying these items, and I will share your
feedback with the appropriate department. 🙂 Best regards, Laurie
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shiseido gentle ibuki cleanser
hello, are you no longer carrying the shiseido gentle ibuki cleanser in
canada anymore? It's been out of stock online for weeks and now when I
go to the page it says it doesn't ship to canada.
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Re: shiseido gentle ibuki cleanser
Hi @saekob, Currently, that item is not available on the Canada site and
we do not have a restock date at this time. I'm sorry for any
inconvenience! Best regards, Laurie
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The worst customer experience ever!!
I really do not like to complain nor write a review but I have to take
the time to express the service I received at the Brea Sephora location,
by far the worst service I have ever had. I have been sh...
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Re: The worst customer experience ever!!
Agree. Sephora has pretty rude customer service. And management isn’t
any better. I returned an online item and was then told I’d be a data
base and never allowed to order on line again. Stopped shopp...
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Re: The worst customer experience ever!!
Don’t order from or shop at Sephora. You’ll be disappointed. Especially
if you live in the state of Hawaii. Seohora claims that due to federal
and state DOT regulations it can’t ship certain products....
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Re: The worst customer experience ever!!
Hi @gogirlsara, I'm sorry to hear this and appreciate your feedback
regarding restricted items and shipping. Such items are only able to
ship via ground transport and we do not have a way to modify th...
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Re: The worst customer experience ever!!
Hi hna12345, Sorry to hear about this experience. I'll be sending you a
PM so that I can assist you further. Bisous, Sian
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How long does it normally take to restock an item online?
I've decided to splurge on the Tatcha water cream. I had it in my hand
in store today but decided to think about it and get a sample. Well, I
thought about it and tried to order online because they ha...
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Re: How long does it normally take to restock an item online?
Hi @recklyss5, I recommend adding your email to the product page to be
notified when an item is back in stock. I hope this helps! 🙂 Best
Regards, ❤️ Raquel
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Returning Partly used foundation
Hi there I bought the Kat Von D Lock It Liquid Foundation not too far
back and got my colour matched in store and it is a horrible match is
there any way I can get an exchange or return this product as I cannot
use it?
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Re: Returning Partly used foundation
Hi @Anonymous, I'm sorry to hear this! You’re able to exchange or return
new or gently used items within 60 days (30 in Canada) of the original
purchase date along with a receipt. All store returns ar...
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VIB discount
hi.. have a couple of queries. hope someone could answer. firstly i
didnt receive a 10% discount on my VIB qualification. how do i avail
that? secondly, i wanted to know that we can avail samples usin...
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Re: VIB discount
@Rakbar The biggest perk to shopping in store is that you can ask for
samples to made for you from virtually any product. You're not limited
to the ready-made foil samples that available online.
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Re: VIB discount
HI @Rakbar, Congratulations on your VIB status! You will receive an
email 24 hours after your VIB qualification with your 10% off code. If
you have not received this email, please send me a PM for fur...
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UPS tracking says package is delivered but it's not there
Just as the title says, UPS said my package was delivered at the right
address at 5:35 pm but I’ve been outside waiting for it since 3pm I
checked and doubled checked. I’m really disappointed as I ord...
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Re: UPS tracking says package is delivered but it's not there
Hi @gaby1992, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Online Sample Issue
I realize that this is something that falls at the top of the list of
first world problems, but, I’ve been having an issue of not receiving
the samples that I pick out when I’m buying online. I realiz...
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RE: Online Sample Issue
I’ve had this same issue a few times in the past as well. Sephora will
either send me different samples (that I did not select) or no samples
at all. I have previously been given points to make up for the missing
samples.
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Re: RE: Online Sample Issue
Hi @AshleyRC and @LOFRASE, I am so sorry to hear that you have not
received your samples. I will send you both a PM for further assistance.
Best, Zakiya
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Beauty Insider Card
Awhile back I lost my first beauty insider card and I got a new one
after I lost it. But now I have 900 Points on my sephora app from my old
beauty insider card, and on my new one I have 300. I just w...
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Re: Beauty Insider Card
Hi @yencru, I'll be sending you a private message shortly to assist. 🙂
Best Regards, ❤️ Raquel
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Beauty Offer and Samples
I just received my online order. It just seems like I can’t just have my
order just be ok. This time that I order my loose powder, I got all 3 of
my samples but didn’t get my beauty offer reward of the Lancôme hydra
zen... that’s just not cool.
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Re: Beauty Offer and Samples
Hi @TLPheartsxu, I'm very sorry to hear this. I'll be sending you a
private message shortly to assist! Best Regards, ❤️ Raquel
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Color IQ
I went to sephora to do the color iq and get new foundation. I really
thought my card with my color iq was in my bag but I guess not. Is there
anyway someone can tell me what my color iq is based off ...
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Re: Color IQ
Hi @Anonymous, Your Color IQ Number Match is: 1Y12. Please feel free to
use our Color IQ tool online here > https://www.sephora.com/color-iq.
Thank you! Best Regards, ❤️ Raquel
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lost package
Hi! My package is marked delivered on Aug 3rd but I didn't received it.
I've checked mailbox and front gate every day, never get any package:(
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Re: lost package
Hi @Yuir, I'm sorry to hear this! I'll be sending you a private message
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Missing Beauty Insider Points
So my dumb dumb self sent my dad to buy my moms birthday gift at
Sephora, I thought he’d remember to give them my phone number at check
out, and not his. Is there any way I can get credit from those points
from the purchase? I still have the receipt
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Re: Missing Beauty Insider Points
Hi @stephj7, I can assist you with adding your points. I will send you a
PM shortly. Best, Zakiya
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makeup events this weekend
is there any free makeup give away events at the muncie mall if so let
me know
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Re: makeup events this weekend
Hi @Anonymous, I recommend contacting your local store directly, so they
can provide you with the best information! You can find your local
store's contact information here >
https://www.sephora.com/store-locations-events. Best Regards, ❤️ Raquel
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broken item
just got my bite beauty birthday gift... unfortunately the lipstick is
broken. lipstick wasnt attached to the base and was stuck in the lid. at
least it came out of the lid easily.
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