Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
198,905 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Question regarding Return of an Order
Hi @saridyn, I'm sorry to hear this! Since you do not have your
receipt/invoice, a Cast Member in stores may be able to verify your
transaction if you present your credit or debit card used, or by you...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Question regarding Return of an Order
Hi Raquel, Would it be possible to print a free return label online and
bring that into the store for them to scan/return in store? Thanks!
1
1
| 1 Hearts |
1 Reply
|
|
Re: Question regarding Return of an Order
Hi @saridyn, Unfortunately, the free return label is only for shipping
purposes. If you have the Sephora mobile app, you should be able to pull
up any past order information to show to a Cast Member in stores as
well. 🙂 Best Regards,❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples
I placed an order online last week and chose my 3 samples but didn’t
receive my samples with the products. Also it sats vib members get a
free monthly gift but i never receive one??
1
2
| 1 Hearts |
2 Replies
|
|
Re: Missing samples
Hi @aqsah786, I'm sorry to hear you're missing samples in your order.
I'll be sending you a private message shortly to assist. Also
@PinkStarburst is correct! VIB monthly gifts are emails with promoti...
2
0
| 2 Hearts |
0 Replies
|
|
RE: Missing samples
Free monthly gifts are special promo items you can add with purchase.
You should receive them by email
1
0
| 1 Hearts |
0 Replies
|
|
Hoping to return a miss
If I purchased a product on May 20th and it's REALLY not working for me
(causing allergic reactions and extreme skin problems) can I still
return it for store credit / refund?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Hoping to return a miss
Hi @SokoLocom You’re able to exchange or return new or gently used items
within 60 days (30 in Canada) of the original purchase date along with a
receipt. All store returns are at our store's discreti...
0
0
| 0 Hearts |
0 Replies
|
|
Missed birthday gift
Hi! I'm currently Rouge tier. My birthday was in January and I did not
get my gift. I actually thought we had several months to get it - didn't
realize we only had our actual birthday month. At the ti...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Missed birthday gift
Hi @Anonymous, Please feel free to visit your local Sephora and let them
know you did not redeem your birthday gift in January. They should be
able to see if your gift was redeemed to further assist. ...
1
0
| 1 Hearts |
0 Replies
|
|
Beauty Insider Card
Hi, I am in need of assistance of connecting my beauty insider card to
my online account. I normally use my card inside the Sephora store but
don't know how to link my card to my account. Can someone help me?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Beauty Insider Card
Hi @Anonymous, I'll be sending you a private message shortly to assist!
🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
why has my box not shipped yet? never been this late.
are all boxes late this month. haven't even received confirmation it's
been shipped
1
1
| 1 Hearts |
1 Reply
|
|
Re: why has my box not shipped yet? never been this late.
Hi @mermaid26, Im sorry to hear this! All PLAY! Boxes will arrive within
a three to five day period around the 20th of every month. You should be
receiving an email with tracking information soon. Ple...
0
0
| 0 Hearts |
0 Replies
|
|
Didn't received my Sephora insider rewards
I ordered my products and along with I added Sephora insider rewards
that shows up in my order number. But I never received it. Order Number:
XXXXXXXXX Dior Backstage Face & Body Foundation trial size...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Didn't received my Sephora insider rewards
Hi @Renu87, I sincerely apologize about this. I took your order invoice
and order number out of your post for security purposes. I recommend not
posting any sensitive/personal information on public po...
0
0
| 0 Hearts |
0 Replies
|
|
Didn't received my Sephora insider rewards
why dont you go to the store and take the receipt with you they should
help you and replace what ever was missing from your package .
0
0
| 0 Hearts |
0 Replies
|
|
PLAY! by Sephora issues
With all of the money that I spend in Sephora, I cannot understand why
they cannot seem to get the boxes right. I said I would try it through
the summer but unfortunately I am going to have to cancel ...
1
2
| 1 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Shipped package had open item that leaked?
Hi guys so I ordered from online and one of sample (some Boscia water
gel) was completely open and all over the rest of my orders. Everything
is just slimy now yuck. My actual order was also halfway o...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Shipped package had open item that leaked?
@Anonymous, I am sorry to hear that your sample and the order arrived in
that type of condition! I am going to send you a message in a moment.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: How can i add points after purchase?
@noeliaPb, You will not be able to add the points on your own however, I
am sending you a message to help!
0
0
| 0 Hearts |
0 Replies
|
|
Another Sephora QA Fail
Once again, burned by Sephora. No promo item and no samples were
included in the package delivered. However they were chosen at checkout
and on my packaging slip!! Very poor quality control and NO customer
service.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Another Sephora QA Fail
Hi @doeeyedove, Oh no! I sincerely apologize about this. I'll be sending
you a private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
How do I cancel/modify my order?!
Hello, I just order something yesterday and i was wondering can I cancel
or modify my order now?
0
1
| 0 Hearts |
1 Reply
|
|
Re: How do I cancel/modify my order?!
Hi @Anonymous, I'm sorry, we're unable to cancel or modify orders once
they've been placed. If you're not satisfied with any items in your
order when you receive it, please feel free to make an exchan...
0
0
| 0 Hearts |
0 Replies
|
|
Ordinary products
What happened to all the ordinary products? Is Sephora no longer
carrying it or will you be getting it back?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Ordinary products
Hi @czarinaa, Deciem has decided to not continue their relationship with
Sephora, but we have a number of great skincare options on our website
here. > https://www.sephora.com/shop/skincare. Thank you! Best regards,
Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Samples
I placed two orders in the past week and both arrived today. Of the six
samples I requested, I got one and four random items which I didn't
order and have no use for. I'm very disappointed as I wanted...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Samples
Hi @flamingolegs, I'm very sorry to hear this! We do substitute samples
when the samples you've originally selected go out of stock. I apologize
for the missing samples and how you received replacemen...
0
0
| 0 Hearts |
0 Replies
|
|
2-Day Shipping?? Disappointed.
Usually my packages arrive on time. However, with my most recent
shipment, which was ordered Friday and would usually have arrived by
Monday/Tuesday, Sephora can't even offer me an estimate on which d...
0
1
| 0 Hearts |
1 Reply
|
|
Re: 2-Day Shipping?? Disappointed.
Hi @wldls, I sincerely apologize about this! I'm going to look into your
recent order for you and send you a private message shortly. 🙂 Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Box content
Hi @CamiKyle, Please keep an eye out for an email with a preview! 🙂
Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
cancelling my order ???
I just placed my order and I want to cancel it because I forgot to put
in my gift card information, what do I do ??
0
1
| 0 Hearts |
1 Reply
|
|
Re: cancelling my order ???
Hi @fernanda0423, I'll be sending you a private message momentarily to
assist! Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Wrong shipping address entered
Hello, I realized that I incorrectly entered my shipping address for my
order. According to OnTrac, the package was returned to the sender. I
was wondering if the returned package was received? And if...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Wrong shipping address entered
Hi @dopdop, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
