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201,088 Posts
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Re: Reasons why Sephora using Fedex instead of Canada post
Just an update. FedeX left the box at my door even tho I have a note
posted at my door clearly indicating " Do not leave packages at the
front door" . I recently got my UPS package stolen . So FedEx d...
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Re: Reasons why Sephora using Fedex instead of Canada post
Replying to the Sephora moderator FedEx left a sticker at my door and
indicated that this is their second attempt. I ordered on August 02 and
I not going to be home during working hours. They will try...
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Re: Reasons why Sephora using Fedex instead of Canada post
Hi @Mounass, We sincerely appreciate your feedback and apologize for the
difficulty regarding the delivery of your order. I will share your
feedback with the appropriate department. I'm glad to see th...
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Re: Reasons why Sephora using Fedex instead of Canada post
Spoiler (Highlight to read)Hello, this is very interesting since no one
is home and I have a clear note at my door asking to have NO PACKAGES TO
BE LEFT AT MY DOOR. I am not sure where they delivered ...
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Re: reasons why Sephora using Fedex instead of Canada post
Hi @Mounass Sorry for the trouble! Just to clarify from the email, we
use both Canada post and FedEx for Canadian orders. Your orders could
ship on either one. However, you should receive all of your ...
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return play smarts box
Boyfriend took to store play smarts box to return, which I told was
returnnable, store said no. Am leaving for vacation and don't have time
to ship.
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Re: return play smarts box
Hi @Meritaten, I am sorry to hear this! You are able to return or
exchange the PLAY! SMARTS box but not a PLAY! subscription box. If you
have your original order invoice and original form of payment t...
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Re: return play smarts box
@Meritaten, I had to edit your post as we don't recommend publicliy
posting personal information such as order number. 😉 Please send a MOD
a private message if you need further assistance. Thanks! -Mali
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Pending??
I placed an order on the 7th of August, it is now the 10th and the order
is still pending, I am moving countries on the 13th and therefore am a
little distraught as to whether i will get my order befo...
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What is up with the Beauty Offers!
This I cannot believe. Could not sleep so I was up and decided to check
Beaty Offers early on a Thursday morning - 4 am EST. I just don’t
believe the Lancer Polish is already sold out. What gives? Tho...
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Re: What is up with the Beauty Offers!
Hi @Colours, I'm sorry that the ones you wanted sold out! I would check
with your local Sephora to see if they still have this in stock for the
Weekly Wow price. 😉 -Mali
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Delivery Not Received
Hi there, I placed an online order with an order date on 3rd August and
the tracking says it was deliver 6th August to the concierge. I have
checked my mail box everyday this week and even asked the c...
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1 Reply
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Re: Delivery Not Received
Hi @Deshnee, I'll send you a private message to assist you. Thanks!
-Mali
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Did not get my package
I was supposed to get my package delivered today, and tracking shows
that it has been delivered at my front door. But I have not received any
package all day. Its extremely disappointing because I was...
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1 Reply
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Re: Did not get my package
Hi @pro9, I'll send you a private message to assist you. Otherwise, you
are always welcome to give us a call for assistance! Our Beauty Advisors
are available by calling, 1-877-SEPHORA (1-877-737-4672...
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cancel an order
how do i cancel my order? i put in an already used gift card but i did
not realize it so it charged my credit card instead..
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1 Reply
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Re: cancel an order
Hi @jasmineler, Sorry to hear that! Typically we are unable to cancel or
modify orders once placed. You can return this order once you receive it
or you can return or exchange this in store with your ...
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How can I cancel my order?
I just placed an order minutes ago and I forgot to add something. I’m
not placing another order however because then I would have to pay
another 6 dollars for shipping. HELP!
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1 Reply
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Re: How can I cancel my order?
Hi @Anonymous Typically we are unable to cancel or modify orders once
placed. I'll send you a private message with additional information.
Best, Mali
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Beauty Insider Program Update
Hi Team Sephora, I noticed there was no mention of the complimentary
makeovers for VIB Rogue, is this being discontinued.
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Points
Recently I had a beauty insider card and it wasn’t set up with my
account, so I had points on both the card and my account, and I just
recently had them all transferred to my account so I could have t...
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1 Reply
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Re: Points
Hi @Schurke, I've received your private message, and I'll be responding
shortly to assist. Thank you! Best regards, Laurie
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Points weren’t added to beauty insider account
I made a purchase in store a few weeks ago, and while she scanned my
card on my phone the points were never added to my account. Could
someone help me get the points added to my account? Thanks!
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1 Reply
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Re: Points weren’t added to beauty insider account
Hi @kaylaonfire, Oh no! I'm sorry to hear this. Please feel free to send
me or any other Mod a private message with a clear photo of your
receipt, so we can add the points to your Beauty Bank for you. Thank
you. 🙂 Best Regards, ❤️ Raquel
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Canadian postal code not recognized
This has been an ongoing problem for me since the spring and I haven't
been able to shop online since then because of it. My shipping and
billing addresses are different and whenever I try to check ou...
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Re: Canadian postal code not recognized
Hi @Anonymous, I'm very sorry to hear this! Please feel free to give us
a call at 1-877-SEPHORA, so a Beauty Advisor can assist you with placing
an order with the correct postal code. 🙂 Best Regards, ❤️ Raquel
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how do you delete you account
i would like to delete my account because i never use itif you can
please help shauna
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Re: how do you delete you account
Hi @Anonymous, I'll be sending you a private message momentarily! Best
Regards, ❤️ Raquel
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Re: Customer Service
Hi @BeatrizGarcia2, I've commented on your other post as well. I
sincerely apologize about this. Please feel free to send me a PM with
any questions or concerns you may have. Thanks! 🙂 Best Regards, ❤️
Raquel
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Guerlain Rewards lipstick and case not received
Dear MODsif any of you can help out, I redeemed 2 of these rewards and I
have not received any notification or response from CS Bazaar on when
will it ship out. I redeemed this May 29 completed the su...
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Re: Guerlain Rewards lipstick and case not received
Hi @mztm, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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RE: Re: Guerlain Rewards lipstick and case not received
hi @PenelopeBT i did not received 1 of the rewards , i redeemed 2
guerlain personalized case and lipstick for me and my mom. 1 was sent
thru ups , 1 reward was not sent. i reached out to corporate con...
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Re: RE: Re: Guerlain Rewards lipstick and case not received
Hi @mztm, I'll take a look into this now, and I'll follow-up with you in
a private message shortly. Thank you! Best regards, Laurie
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Re: Guerlain Rewards lipstick and case not received
Hi @PenelopeBT it seemed my post got deleted I called multiple times to
the 1877 number and they do not answer only automated message then the
phone hung up I tried multiple times. My emails are not a...
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Re: Guerlain Rewards lipstick and case not received
Hi @PenelopeBT i sent the bazaar confirmation to you in private pls
assist
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