Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,529 Posts
Post | Hearts | Replies |
|---|---|---|
|
missing item
I just noticed that one of my recent orders may be missing an item! I
ordered one of the new killian mini fragrances but it hasn't come yet. I
am wondering if it has just shipped separately or if it w...
0
1
| 0 Hearts |
1 Reply
|
|
Re: missing item
Hi @Anonymous, I'm sorry to hear this! I'm going to look into this and
send you a private message momentarily. Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
technical support
I cannot get into the just arrived portion of the app. a message comes
up saying currently unavailable try back later..this has been happening
for about a week now!
0
1
| 0 Hearts |
1 Reply
|
|
Re: technical support
Hi @sleddiva! Many other users have reported this problem and we have
let our technical team know. Please use the mobile or browser version of
the site until we get more information. Thank you for your patience!
Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
|
Package not delivered
My delivery tracker says it was delivered last week but it still hasn't
turned up.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Package not delivered
Hi @bellal7, I'm sorry to hear that! I can look into this for you.
Please check your inbox in a few moments for a message from me. Cheers!
Kevin
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: help urgent
Hi @Anonymous, I am sending you a private message to help. Please check
your inbox here in the next few moments. For immediate assistance, you
can give us a call at 1-877-737-4672. Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Combine two beauty insider accounts
Hi @ppaguni, I will send you a PM to assist you shortly. Thanks! Warmest
regards, Helen
0
0
| 0 Hearts |
0 Replies
|
|
please help!!
please pass bi information of the atg id I have my beauty insider card
and I’m trying to create an account and it says this
0
1
| 0 Hearts |
1 Reply
|
|
Re: please help!!
Hi @Anonymous, I will send you a PM to assist you shortly. Thanks!
Warmest regards, Helen
0
0
| 0 Hearts |
0 Replies
|
|
correct foundation
when you go to the sephora store and you get the color IQ how can you
find the right shade using your color IQ shade.mines 2y10.
0
2
| 0 Hearts |
2 Replies
|
|
Re: correct foundation
Hi @fainmoh32 An easy way to find foundations that match your ColorIQ
number is by simply typing your ColorIQ number in our search bar! Hope
this helps! Bisous, Sian
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Insider points
Hi, I did a purchase last month and I showed my card to get point at the
register. However I later realized that I didn’t get my points. So how
and who do I contact to get assistance with this issue?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Insider points
Hi @Carolinenvz, I can assist you with this 🙂 I'm sending you a PM now.
Always, Danee
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Order ‘shipped’
I placed and order and it says that it shipped but I have not received
it yet. Will it say arrived when it comes or should I contact Sephora?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order ‘shipped’
Hi @Avaitors! If you order has shipped, you will receive an email with
your tracking information soon! You can also log in to your account and
view your tracking under the "Orders" tab. If you need he...
1
0
| 1 Hearts |
0 Replies
|
|
Is it possible to edit or change a review I gave for a product once it’s already been published?
Is possible to edit or change a review?
0
3
| 0 Hearts |
3 Replies
|
|
Re: Is it possible to edit or change a review I gave for a product once it’s already been published?
Okay great, can you please take down my review for the ABH dream
palette?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Is it possible to edit or change a review I gave for a product once it’s already been published?
Yes! Please check your inbox for a message I just sent you. Cheers,
Kevin
0
0
| 0 Hearts |
0 Replies
|
|
Re: Is it possible to edit or change a review I gave for a product once it’s already been published?
Hi @anonymous8888, we cannot edit reviews, but if you would like to have
it taken down we can do that for you. Please let me know, and I can send
you a PM to get more details. Cheers! Kevin
0
0
| 0 Hearts |
0 Replies
|
|
Luna Foreo
Hey Beauties, I purchased the Mini Luna Foreo and have used it twice.
I’m not a fan and I was wondering would Sephora return something like
this? I’ve only ever returned unopened and unworn items. If someone
knows the answer that would be great!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Luna Foreo
Hello @Tika07! Sephora does accept returns of used items, but where you
could return it to depends on if it was purchased online or in-store.
Please visit our returns page for more information!
https://www.sephora.com/returns-exchanges Cheers! Kevin
0
0
| 0 Hearts |
0 Replies
|
|
how can I match my foundations
is there any way I can take a pic of a foundation/ concealer and find
the right color in another brand
0
1
| 0 Hearts |
1 Reply
|
|
Re: how can I match my foundations
Hi @shley9 If you know your shade in a foundation, I recommend using our
Color IQ tool to find your match for other foundations we carry! Search
for "Color IQ" on our website to get started. Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
wrong shipping address entered
Help! I saw that the city of the shipping and billing address were wrong
(from google autofill maybe - I entered the correct one but it changed
back to the wrong one and I didn't notice until I see th...
0
3
| 0 Hearts |
3 Replies
|
|
Re: wrong shipping address entered
Hey I was wondering what they did to help you? I'm in the same situation
and I have not received any help from customer service despite several
attempts and it's very frustrating 😕
0
1
| 0 Hearts |
1 Reply
|
|
Re: wrong shipping address entered
Hi @Anonymous Sorry to hear this! For fastest assistance, I always
recommend calling us at 1-877-SEPHORA. Alternatively, please feel free
to send me (or another mod) a PM. Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Re: wrong shipping address entered
Hello @kawai! I can take a look at your order and see what we can do. I
am sending you a private message with more details. Regards, Kevin
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Need help
Hi @CindyMQ, I'll send you a private message requesting more information
so I can take a look further. Thank you! Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
100$ reward
I used my points yesterday to get the 100$ reward, but haven’t received
any type of code for it as of yet and I really want to make my purchases
before things go out of stock for the weekly wow deals!
0
3
| 0 Hearts |
3 Replies
|
|
Re: 100$ reward
Hi @sarah72724, I will send you a PM shortly to assist you with this!
Thank you. Best, Rebecca
0
2
| 0 Hearts |
2 Replies
|
|
RE: Re: 100$ reward
This is so frustrating - I got a response to ask for order number and
then nothing - still no code to use my point perk. And a lot of things I
wanted are now out of stock. I am very annoyed by this wh...
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Re: 100$ reward
Hi @sarah72724, I'm so sorry for the inconvenience caused and truly
appreciate your feedback. I see that an agent was able to assist with
this by phone. If any additional assistance is needed, please ...
0
0
| 0 Hearts |
0 Replies
|
|
When will my points show up.??
I just did some recent purchases like two days ago and i dont see it on
my past purchase list and my points havent been added so i was wondering
how long does that take to appear cause when i log into my account it
doesnt show up .?
0
1
| 0 Hearts |
1 Reply
|
|
Re: When will my points show up.??
Hi @XsnowprincessX Sorry about that! Usually points are added within 24
hours of your purchase. If you do not see your points, please send
myself or another mod a photo of your receipt. Alternatively,...
0
0
| 0 Hearts |
0 Replies
|
