Lost or stolen package

[clarkeee216]

I placed my order on the 14th of September my order number. It says it got delivered but it’s not here yet 

[PenelopeBT]

Hi @clarkeee216,

I'm so sorry to hear this. I will send you a private message to provide further assistance.

Warm Regards,

Penelope

[clarkeee216]

Hey sorry I think I sent the email to the wrong place, but I was wondering if I could get it re shipped to me but I got foundations samples will those be in the package as well? And I was wondering I have points on my account I wanted to get the fenty beauty primer would that be possible to add onto the Order as well? Thank you ! 

[LaurieBT]

Hi @clarkeee216,

I recommend responding to @PenelopeBT's private message through your Beauty Insider Community "inbox" directly.

If you reply to her message through her email inbox, your reply will not be received. I'm sorry for any misunderstanding, and I hope this helps!

Best regards,

Laurie