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200,424 Posts
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Re: Missing pointS
Hi @Crist1na! Sorry to hear that! The person you were speaking to may be
out of the office. We've had a few people call out sick, but I can help
you with that! I'll send you a PM with more details. Cheers! Kevin
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Re: VIB Rouge Card?
Hi @Anonymous, All clients (Beauty Insider, VIB and Rouge clients) can
receive physical cards that a Cast Member will scan at checkout so the
points and spend are added to the client's account. Howeve...
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Re: Missed VIB sale
Hi @daltonsmom21, I'm sorry to hear this! The promotion information was
made available to clients in their Sephora App Inbox, here in the
Community, via email and social media. I have refreshed your e...
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I have a question
I got a free full sized product in the mail today with my purchase of
other stuff. I’m kind of confused of why I would get that, maybe it’s
because I had to wait a longer time to get my package delive...
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Re: I have a question
Hi @jessica2246, I'll take a look at your recent order, and I'll send
you a private message with more information shortly. Thank you! Best
regards, Laurie
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Does Play! Pass count towards VIB
Just wondering if it counts towards the $29.95 monthly purchases to
reach VIB status.
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Re: Does Play! Pass count towards VIB
Hi @Anonymous, VIB status is achieved by spending $350 within one
calendar year. Play! orders are $10 per month, and will count towards
your year-to-date spend. I hope this helps. 🙂 Best regards, Laurie
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Color IQ color match was wrong
I had my Color IQ color matched at a Sephora store. She didn't tell me
the number but told me it was a warm color. I had my doubts because I've
always been told I'm a cool color. She tried a warm colo...
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Re: Color IQ color match was wrong
Hi @Moinky, To save your new Color IQ number you can visit the Color IQ
page here > https://www.sephora.com/color-iq. Please note that you must
be logged in your account first. Then scroll down to the...
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Re: Color IQ color match was wrong
Hi @Moinky, If you believe your current ColorIQ number is incorrect, I
recommend visiting your local Sephora store for assistance with finding
your correct number. If you know of another foundation br...
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Return of an online order by mail without order summary
I ordered some things online and would like to return them, but i
accidentally threw away the order summary and return form that came with
the items. I do not live close to any Sephora stores (the clo...
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Re: Return of an online order by mail without order summary
Hi @anonymous97! Yes! You can definitely return your online order
without the original order summary or return label. Please follow the
instructions on this page: https://www.sephora.com/returns-excha...
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Re: Return of an online order by mail without order summary
@kevinbt How will they know what my order number is? Or what I’m
returning and why?
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Re: Return of an online order by mail without order summary
You will include a printout of your online order summary and if the item
included is listed on that, they will be able to process your return.
Cheers! Kevin
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Beauty blender sample
Hello, I ordered a givenchy foundation during the sale and when I
received my order I was missing the beauty blender sample? Could you
help?
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Re: Beauty blender sample
Hi @zaynarstar, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Accidentally shipped to wrong address. Please help.
My old address was autosaved in the shipping info and I didn't realize
it until it was delivered... I cannot get in contact with the new
occupants of the house. I'm very upset, it's $100 worth of prod...
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Re: Accidentally shipped to wrong address. Please help.
Hi @Anonymous I am sorry to hear this! I will send you a PM for further
assistance. Best,Zakiya
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i haven't received my online order
I haven't receive my package. On my email say it was deliver on 4th Sep,
so it supposed to be delivered on Tuesday Sep 4th, but it hasn't shown
up yet. I checked the tracking number, it said the packa...
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Re: i haven't received my online order
Hi @answer2ne1 I am sorry to hear that you have not received your order.
If you have not been assisted with this, please send me a PM with your
order number for further assistance. Best, Zakiya
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Combining 2 accounts
I need help merging 2 Sephora accounts. I made an account in person
previously. Then I ended up making another account online because I
couldn’t connect my in-person Sephora card to the website. Thanks!
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Re: Combining 2 accounts
Hi @Anonymous, I will send you a PM shortly to assist you with your
accounts. Best, Zakiya
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Where is my money?
Hi, a couple of days ago, I was asking why sephora still charged me for
failed order’s attempts. I got a reply from a MOD and he/she told me
they would get back in few days & I felt relieved. But one ...
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Re: Where is my money?
Hi @Anonymous, I am sorry that the pending authorizations are still
showing on your account. I am sending you a private message to help.
Additionally, I have removed the image posted to protect your personal
information. Regards, Kevin
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Missing Package
Hello- Yesterday my order says it was "delivered" at about 11:40am, but
I never received it. After many online ores, this is the first time this
has happened to me. How do I go about receiving my missing items? Thank
you! -Kasey C
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Re: Missing Package
Hi @xKaseyLC, I can help with that! Please check your inbox for a
message from here in a few moments. Regards, Kevin
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WTF...
Why do you guys keep sending me an empty box??? I am a veryyyyy loyal
customer & y’all are making me not want to shop at Sephora anymore!!!
You guys ruined my chances of trying a new foundation for cheaper!!!!!
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Re: WTF...
Hi @Heleneeee, I'm really sorry to hear that! I am sending you a PM to
help. Regards, Kevin
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How hard is it to deliver a package to my doorstep when the slip on the box clearly says my apartment number????
This is a second time I have had this issue. Once again my package is
left on the first floor where I live on the 6th floor. The package is
again opened and items are damaged. I am so frustrated and d...
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Re: How hard is it to deliver a package to my doorstep when the slip on the box clearly says my apartment number????
Hi @AlyceNeko, I'm so sorry to hear that. I am sending you a PM to help.
To protect your information, I am removing the image posted. Regards,
Kevin
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Says delivered but i never got it
Tracking says delivered but i never received it, i was home all day on
Thursday and i never got the package i spent a lot of money and have no
idea where my stuff is, this is the third time i have had an issue with
ontrac
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Re: Says delivered but i never got it
Hi @SaraM1987, I'm sorry to hear that! I am sending you a PM to help.
Cheers, Kevin
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Wrong order sent :(
I put in an order over the weekend and got my parcel yesterday but it
looks like a completely different order from mine 😞I am leaving the
states in two weeks so I hope I would be able to get my corre...
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Re: Wrong order sent :(
@Anonymous, I am sorry to hear about your order however, I am glad that
this was resolved! If you have any questions, please send me a message.
Thank you.
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