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201,187 Posts
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Re: Color IQ
The number isn't showing in the app or on the website anymore, so I
can't enter it to find matches...
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Re: Color IQ
Hi @Tona2592, Try logging in and clicking Profile > Edit Profile (in the
top right corner) > ColorIQ. Let me know if you're able to find it
there. 🙂 Best regards, Laurie
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Vita liberata
I have an older tube that says shade 001 Latte. What shade is this
please? Would it be Medium or dark?
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Re: Vita liberata
Hi @sicur1, I'll take a look further, and I'll send you a private
message shortly. Best regards, Laurie
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postal code won’t register
I can’t checkout because the website is not accepting my Canadian postal
code by saying it is not valid. This is extremely frustrating
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Re: postal code won’t register
Hi @susan2212, I'm sorry to hear this! I can try manually entering your
shipping address into your account so you may select it at checkout.
I'll send you a private message now requesting more information to
assist. Best regards, Laurie
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Color IQ
Hi, my color IQ is 2Y08. I have the link for foundations, how can I find
matches for lip color and blushes?
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Re: Color IQ
Hi @kukui, ColorIQ numbers, such as 2Y08, are used to help find fitting
foundation and concealer shades. When it comes to Lips, the ColorIQ
system can help find comparable shades using a specific lip ...
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Glitch
The website has had a glitch for over a month now with a white box
covering a majority of the product descriptions. Many people have been
complaining about it and yet nothing has been done. When is th...
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Re: Glitch
Hi @sydtomato, I apologize for the issues you are having with our
website. I have forwarded this feedback to our IT Team. In the meantime,
I suggest clearing your cookies and cache and try opening our...
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Re: Glitch
I have been given this same response from customer service twice now
over the last few weeks. I don't have an issue placing an order, the box
is covering the descriptions, ingredients, etc. of most pr...
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Can we switch back to Canada Post from Fedex?
I have seen a few conversation threads recently about Sephora’s switch
from Canada Post to Fedex. Living downtown Toronto, everything I had
ordered was still being delivered via Canada Post. I recentl...
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Re: Can we switch back to Canada Post from Fedex?
Hi there, Since you've moved to Winnipeg, are you able to find almost
any and all products at the Sephora store in Polo Park or St. Vital
without hassle? Every time I go in, they never have anything i...
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Re: Can we switch back to Canada Post from Fedex?
Hi @Crou0032, We appreciate this feedback regarding our shipping
carriers. We will forward this to the appropriate team for further
review. Thank you! Best, Rebecca
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Shipment
Hey Beauties, I made 2 purchases over the weekend and was wondering when
it will ship? It still says”in process”. Please let me know, I thought
with Rouge it’s 3days shipping? Thanks a bunch Tika
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Re: Shipment
Hi @Tika07, Orders are processed on our business days, Monday- Friday.
Any orders placed over the weekend begin processing on Monday. There is
typically a one day processing time on all orders. If you...
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RE: Shipment
It’s 3 business days and shipping time doesn’t include processing times.
If you place an order over the weekend it processes usually by Monday or
Tuesday. Hope this helps and you get your goodies soon 🙂
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damaged
hi I used some rewards points and the item arrived damaged. can I
exchange in store? or ca i get a replacement by mail?
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1 Reply
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Re: damaged
Hi @Gemaria, I am sorry to hear this. I will send you a PM shortly to
assist you with this. Thanks! Best, Rebecca
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Online Order won't accept my Postal Code
I'm trying to order from the US site to a US address but with a Canadian
credit card. Every time I go in to put my postal code under the Billing
Address it says that it's invalid? SOS Edit: somehow I ...
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1 Reply
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Re: Online Order won't accept my Postal Code
Hi @Jules1029, I apologize that you were experiencing trouble placing an
order. I am happy that you were able to solve the issue. If this issue
continues, please contact us at 1-877-Sephora (1-877-737...
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How to link my Beauty Insider card to my online account?
I got a beauty insider card in store and would like to link it to my
online account
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1 Reply
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Re: How to link my Beauty Insider card to my online account?
Hi @Anonymous, I can help with that! I am sending you a private message
with more details. Regards, Kevin
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Canadian postal code not accepted
Hi I’m trying to order something but it keeps saying my Canadian postal
code is not valid. Not sure how to fix this?
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1 Reply
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Re: Canadian postal code not accepted
Hi @aurora23! Please ensure you are logged into our Sephora.ca website!
There should be a flag on the top, right-hand side of the site
indicating which version you are in. If you are in the Canadian s...
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Beauty Offers Page
On the beauty offers page it says that you can choose three trial size
foundations with a purchase of $50 or more but it’s not working. What
can I do?
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Re: Beauty Offers Page
Hi @svasque7, Please ensure that you have at least $50 worth of
merchandise in your basket (before taxes and shipping), and enter
"MEDSHADE" or "DEEPSHADE" in the promotions section at checkout to
sel...
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RE: Re: Beauty Offers Page
My total is over $50 before tax and I’ve tried entering the code
“LIGHTSHADE” and it says the offer has expired. I don’t understand why
because it’s still on the beauty offers page.
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Re: RE: Re: Beauty Offers Page
Hi @svasque7! I'm sorry for the confusion! I am not seeing it on my end
on the Beauty Offers page. I only see MEDSHADE and DEEPSHADE. Try
accessing the page from this link:
https://www.sephora.com/beauty/beauty-offers Regards, Kevin
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Sephora retractable brow pencil
Hi, not sure if this has been asked .. I’ve been to a few stores and
added my email to “email me back when in stock” for the retractable
eyebrow pencil in midnight brown. every time I go to the stores...
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1 Reply
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Re: Sephora retractable brow pencil
Hi @kmbrlya, I'm sorry that it's been out of stock for so long! I've
confirmed that it is not being discontinued, and it looks like it should
be available again in just a few days! If I had to guess, ...
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Package Says Delivered. Did Not Receive It. Please help
I placed an order on Tuesday, September 18, 2018 and it says that it was
delivered to a safe drop location on Friday, September 21, 2018. Please
help!
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1 Reply
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Re: Package Says Delivered. Did Not Receive It. Please help
Hi @ssidhu, I'm sorry to hear that! I can help look into this for you.
Please check your inbox here in the next few minutes. Regards, Kevin
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Unsuccessful Authorization Order
Hello, I discovered I’ll not receive my order because of this
unsuccessful authorization, first of all I don’t known why is
unsuccessful because they took my money, and second when i’ll have a
refund?
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1 Reply
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I can help with that! I am sending you a private message
with more information. Regards, Kevin
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Insider Points
Hello! I’ve made a couple purchases recently both close to a hundred and
I’m not seeing any of my points show up, i had an employee add in my
phone number to my account and since then it seems like no...
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1 Reply
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Re: Insider Points
Hi @Anonymous, it sounds like you may have two accounts! I am sending
you a private message to help. Cheers! Kevin
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Gift returen as gift card, will the gift send get a notice?
Hi,If I return a gift from my friend as gift card in store, will my
friend get a notice on that? Thanks!!
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Re: Gift returen as gift card, will the gift send get a notice?
Hi @ichigofan ! If you returned the item in-store for store credit, the
purchaser of the gift will not be notified. I hope this helps! 🙂
Regards, Kevin
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Cancel order
Need to cancel my order after it still not being shipped and having
placed the order half a month ago. Sephora already refunded me the
overnight shipping I paid for, however I need the entire order re...
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