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201,133 Posts
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Rouge 20% code not applied
I just sent in my order and my discount code was not applied. How can I
apply this? I was only making this purchase so I could use my rouge 20%
off.
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1 Reply
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Re: Rouge 20% code not applied
Hi there, I am sorry to hear this. I will send you a PM shortly to
assist you with this further. Thanks! Best, Rebecca
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Florence messed with my shipping
So I ordered some makeup off the site days before Florence hit. I knew
the hurricane would mess all orders up for a while, so I didn't care if
it was late by a month or so; But, I didn't expect my ord...
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Re: Florence messed with my shipping
Hi @Anonymous, I'm very sorry that your order was unable to be
delivered, and thank you for sharing this feedback. I'll take a look,
and I'll send you a private message to help shortly. Best regards,
Laurie
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Loves List Issue
HiI have been having an issue regarding the loves list. I am not able to
access it and it shows nothing. I have tried logging out and logging
back in again but nothing. I also tried a different browse...
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Re: Loves List Issue
Hi all, Sorry to hear this! Please feel free to send me a private
message with your registered email address, and confirm which device,
Internet browser, and operating system(s) you're experiencing th...
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Re: Loves List Issue
Hi @Glamy79, I'm sorry to hear this! Depending on which type of device
you're using, please try the following troubleshooting steps: If using a
Computer and/or the mobile website Please clear your coo...
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5 Replies
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RE: Re: Loves List Issue
Hi Laurie, I have been having the same issue for a while now and have
done all of these trouble shooting suggestions as well. I have been
using this issue on the app and Safari on an iPad as well as i...
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Re: RE: Re: Loves List Issue
@BeckyP14 Our IT team is working on this issue and we appreciate your
patience.
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Re: Loves List Issue
Hello.I have tried all these steps, and I am still experiencing the same
issue. I am using safari on a mac.
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Re: Loves List Issue
I'm also having all these issues. I don't want to only have to use the
Sephora phone app. I'd like the website to be useable. I'm on a PC,
using Chrome. I've also tried it in every browser: firefox, Internet
Explorer, Edge, and Opera.
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Lost or stolen package
I placed my order on the 14th of September my order number. It says it
got delivered but it’s not here yet
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Re: Lost or stolen package
Hi @clarkeee216, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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2 Replies
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Re: Lost or stolen package
Hey sorry I think I sent the email to the wrong place, but I was
wondering if I could get it re shipped to me but I got foundations
samples will those be in the package as well? And I was wondering I ...
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1 Reply
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Re: Lost or stolen package
Hi @clarkeee216, I recommend responding to @PenelopeBT's private message
through your Beauty Insider Community "inbox" directly. If you reply to
her message through her email inbox, your reply will no...
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0 Replies
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1 Reply
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Re: Milk Brightening serum
Hi @sophiarose5, Sorry to hear this! Please ensure that the plastic top
cover has been removed, and then try twisting the product up. If the
item is defective, please find our full Sephora US return p...
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IN STORE PURCHASES NOT SHOWING ONLINE
HI MY INSTORE Purchase at a NYC sephora location is not showing up.I
need to contact the location to see the products they used on me. Please
and thank you.
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Re: IN STORE PURCHASES NOT SHOWING ONLINE
Hi @suganain, I'm sorry to hear that! I'm going to send you a PM to
assist you further. Always, Danee
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Re: IN STORE PURCHASES NOT SHOWING ONLINE
I am having the same issue, my points were corrected but when I brought
up that my year to date spending was not updated the first rep said it
would be corrected within 2-3 business days. I waiting 8 ...
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1 Reply
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Re: IN STORE PURCHASES NOT SHOWING ONLINE
Hi @mjsimone, I'm very sorry for any misinformation you received and
appreciate your feedback. To clarify, we are unable to make any edits to
your year-to-date spend. If you have a missing store purch...
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Worst experience with OnTrac Delivery
Hey, all the Sephora beauty insiders:Just a friendly reminder： BE
CAREFUL OF ONTRAC DELIEVRY IF YOU PURCHASED A LOT FROM SEPHORAMy sephora
package delivered by OnTrac was lost/stolen.Here is my story:...
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Re: Worst experience with OnTrac Delivery
Regarding ontrac delivery, the same exact thing happened to me last
night! I emailed ontrac as well, it’s so irritating to wait all day and
no package! I too don’t see how it could have been stolen! I...
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1 Reply
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Re: Worst experience with OnTrac Delivery
Hi @chelseagrl, I'm so sorry about this and I see that our Email Team
was able to assist further. If any additional assistance is needed,
please send me a PM with details. Thank you! Best regards, Laurie
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Re: Worst experience with OnTrac Delivery
Hi @Cattylux, I'm so sorry to hear about your experience with OnTrac and
appreciate you bringing this to our attention. I'll be sending the
information you've provided to the appropriate department to...
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1 Reply
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Re: Worst experience with OnTrac Delivery
Hey, Raquel Thanks for helping. I really hope Sephora can change carrier
(dont use OnTrac), at least, for our Rouge, can we expect some better
service. I have checked with my neighbour yesterday and n...
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Worst experience with OnTrac Delivery
hi Cattylux, I had the same thing happen to me today. When I went online
to track my package it said it had been delivered at 11:10 a.m. I've
been home all day. I checked my surveillance video that I ...
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Re: Worst experience with OnTrac Delivery
Hey, Michelle,Sorry to heard the same thing happened on you too. Sad 😞I
have checked with my neighbours and none of them saw any suspicious when
my package was "delivered". So right now, I am doubt w...
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Re: Worst experience with OnTrac Delivery
Hi @MichelleR80, I sincerely apologize for the inconvenience caused.
I'll be sending you a private message shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Loves list not working!??!
What in the world is going on with the loves list!? For at least the
past year, I have been unable to access my loves list. When I look at an
item I know I have loved in the past, it doesn't show up t...
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Loves list not working!??!
I've stopped using it on the site due to these issues. I have had no
trouble with it in the app, though.
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Re: Loves list not working!??!
Hi @cupcakesncats, Sorry to hear you're having trouble with your Loves
list. I have shared the details of your experience with the appropriate
teams. In the meantime, have you tried clearing your cach...
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Re: Loves list not working!??!
Hmmm thank you for the tip but that didn't seem to help. Is there a way
to escalate this issue?
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Status Unsuccessful Authorization
Hi,I've placed an order and have been charged. But my order status says
"unsuccessful authorization".Could you please help with this? Thank you!
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1 Reply
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Re: Status Unsuccessful Authorization
Hi @Anonymous, Sorry to hear about this! I will take a look and send you
a PM shortly. Bisous, Sian
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0 Replies
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Can't print return label
Is it mailed to my email or something or am I supposed to be able to
print it right away
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1 Reply
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Re: Can't print return label
Hi @Anonymous Please visit www.sephora.com/returnlabel - from here you
should be able to input your order number and other information so that
your Return Label will be generated for you to print. Hope this helps!
Bisous, Sian
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Can I please speak to a mod?
I have an ongoing issue that I believe needs attention and I cannot get
any type of customer service anywhere else.
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Re: Can I please speak to a mod?
@DonielleJala, I am sorry to hear this, I am going to send you a message
momentarily.
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