Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Community

Community

Community Home

Ask questions, join challenges, and get recommendations from people like you

Groups

Discover topics tailored to your beauty interests

Gallery

Add your photos and get inspired by fellow beauty lovers

close
Sign In
Sign Out
Close

Shop

Close
Start a Conversation
Upload to Gallery
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
sophiarose5
NEWCOMER I Rouge
‎09-23-2018 05:01 PM
‎09-23-2018 05:01 PM

Milk Brightening serum

My milk waltermelon brightening serum won’t turn the product up.

0
Reply
1 Reply
LaurieBT
MOD Rouge
‎09-23-2018 06:07 PM
‎09-23-2018 06:07 PM

Re: Milk Brightening serum

Hi @sophiarose5,

 

Sorry to hear this! Please ensure that the plastic top cover has been removed, and then try twisting the product up. If the item is defective, please find our full Sephora US return policy here. > https://www.sephora.com/returns-exchanges. For Canada, please take a look here. > https://www.sephora.ca/returns-exchanges.

If you have any questions, please feel free to send me a private message. I hope this helps!

 

Best regards,

Laurie

0
Reply
Conversation Stats
  • 1 reply
  • ‎09-23-2018 05:01 PM
  • 119 views
  • 0 Hearts Given
  • 2 Contributors