Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,894 Posts
Post | Hearts | Replies |
|---|---|---|
| 0 Hearts |
0 Replies
| |
|
Need to delete a review
Hi! I accidentally posted a review without completing it. How can I
delete it so I can write a new one? Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Need to delete a review
Hi @MishiCat, I'd be happy to assist with this. Sending a PM now!
Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Adding my VIB card to online account
Can someone help me add my VIB card to my new online account? Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Adding my VIB card to online account
Hi @Anonymous, I can assist you with this 🙂 I'm sending you a PM now.
Always,Danee
0
0
| 0 Hearts |
0 Replies
|
|
Sephora matte powder 6
Are you discontinuing the shade 6 of the matte powder? I would like to
buy it! Thanks
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sephora matte powder 6
Hi @KendraShayna! I'm not showing that the Sephora Collection Matte
Perfection Powder Foundation in shade 6 (Warm Porcelain) will be
discontinued. It looks like it is just out of stock at the moment. ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora matte powder 6
Thank you! Do you work at sephora? The #6 powder has been out for over a
month.
0
0
| 0 Hearts |
0 Replies
|
|
Can anyone help me cancel my order?
I just placed an order but I used the wrong promote code, I found that
there's another code that offers a sample of perfume that I've wanted to
try out since it launched soon after I placed my order. ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Can anyone help me cancel my order?
Hi @Akidaatsephora, Sorry to hear this! I'll send you a PM with more
information shortly. Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Edit a review
Hello, I forgot to add a free product hashtag to my Benefit Precisely My
Brow review but I can’t see where I can edit it.Thanks for your
help,Kealee
0
5
| 0 Hearts |
5 Replies
|
|
Re: Edit a review
Hi @KealeeW, I apologize, we do not have the option to edit reviews at
this time. Please let us know if you'd like us to remove the review, so
you can make a new one. Thanks! 🙂 Best Regards, ❤️ Raquel
0
4
| 0 Hearts |
4 Replies
|
|
RE: Re: Edit a review
Hi Raquel, I have a review for stila mascara that says I would recommend
it.. I just have pressed the wrong button because I gave it a 1 star
review. Can you remove it for me so I can rewrite it? Thanks.
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Re: Edit a review
@JessLvsSkincare, I've removed this review for you, and it should come
down from the site within 24 hours. 🙂 Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Edit a review
Hi @KealeeW, You're welcome! I've removed your review for you! Please
allow up to 24 hours for the review to disappear. Thank you. Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Rouge Holiday Preview Event
This is for a mod -I'm not on the boards every day and did not receive
an email about the Rouge event yesterday. I like going to the events
particularly since my local stores tend to get brand reps to...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Rouge Holiday Preview Event
Hi @Anonymous, I'm sorry you did not receive that email! I'm not sure
why you did not receive it either. I am sending you a private message to
help. Cheers! Kevin
1
0
| 1 Hearts |
0 Replies
|
|
didn't get my points?
I bought something and I gave the cashier my email but I didn't get my
points.
0
1
| 0 Hearts |
1 Reply
|
|
Re: didn't get my points?
Hi @imfat, I can help with that! Please look for a message from me in
your inbox here in the next few moments. Cheers! Kevin
0
0
| 0 Hearts |
0 Replies
|
|
Adding VIB card to online account
How can I add my VIB card that I’ve had to my new online account?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Adding VIB card to online account
Hi @Anonymous, I can help you with that! I am sending you a private
message with more details. Cheers! Kevin
0
0
| 0 Hearts |
0 Replies
|
|
LIGHTSHADE promo code does not work
I’m shopping on the US website and have products over 50$ in my basket
and the code won’t work. The FINDAFAVE code also doesn’t work. It says
that it is invalid.
0
1
| 0 Hearts |
1 Reply
|
|
Re: LIGHTSHADE promo code does not work
Hi @Anonymous, for help with adding promotions to your basket, please
give our customer service line a call at 1-877-737-4672. They should be
able to help! Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
|
Wrong Birthday
I just realised my birthday is wrong on my account 😞 it says September
3rd - my birthday is December 3rd. how do I fix this? Can a mod help
please?
0
1
| 0 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
Lightshade coupon code does not work
Hello. I’ve been trying to use coupon code “lightshade” and when I try
to add three items to the cart, it does not work. Please let me know.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Lightshade coupon code does not work
Hi @Janice2012, The promotion code "LIGHTSHADE" will only work on our US
site if you have at least $50 worth of merchandise in your basket! If
you need assistance with placing an order with the promot...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Lightshade coupon code does not work
I have 240usd in my basket and also cannot redeem this code, but if I
use the medium shade code, it works.Please clarify, I would like to try
the light shades. Thank you.
0
0
| 0 Hearts |
0 Replies
|
|
Link Beauty Insider Card to Online Account
Hello, how can I link my Beauty Insider card to my online account? Thx.
0
0
| 0 Hearts |
0 Replies
|
|
Forgt my account
Plz i forget my real account on sephora cz i have points on it so how
can i restore it
0
2
| 0 Hearts |
2 Replies
|
|
Re: Forgt my account
Hi @Anonymous We are only able to assist with accounts on our US or
Canadian sites. I recommend contacting Sephora CZ directly for
assistance here> http://www.sephora.cz/faq/faq.jsp;jsessionid=0982E95...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Forgt my account
@Anonymous Here's the customer service board:
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
One of the mods there should be able to help you!
0
0
| 0 Hearts |
0 Replies
|
|
Connecting VIB card to my online account
How do I enter my VIB card onto my Sephora account? Please help!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Connecting VIB card to my online account
Hi @Anonymous I will be happy to help you combine your accounts. I will
send you a private message for your info 🙂
0
0
| 0 Hearts |
0 Replies
|
|
Rewards cancelled??
Just got an email that the promo code and 100pt reward got cancelled
from my order. They’re still showing as in stock though. What gives??
Can you please add the items back in or cancel the order? I t...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Rewards cancelled??
Hi @kisanka, I'm sorry these items were removed from your order! I'm
going to send you a PM to assist you further. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Play box
Hi my card my charges September 1st for my subscription box and my order
still hasn’t been shipped. Last month my subscription box was sent
within 2 days of my card being charged. Is there a way for m...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Play box
Hi @AlllPink, I can look into that for you! I am sending you a PM with
more details. Cheers! Kevin
0
0
| 0 Hearts |
0 Replies
|
|
How do I delete a review?
I recently reviewed the Dr. Dennis Gross device and the HUM nutrition
supplements but noticed it only shows half of what I wrote. I’m not sure
if it takes a while for sephora to upload the full review or if I need
to remove it & write it over again.
0
6
| 0 Hearts |
6 Replies
|
