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198,949 Posts
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Re: Sample βChoicesβ for Online Orders *Never* sent!!
Hi @MrsDKM, I will send you a private message to assist you further.
Thanks! -Mali
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Re: Sample βChoicesβ for Online Orders *Never* sent!!
The same thing happened to my recent order, 0 sample. I always chose
skincare and fragrance over makeup and they always send me makeup
samples I don't care about.
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Re: Sample βChoicesβ for Online Orders *Never* sent!!
Hi @krayfree, I have replied to your original post regarding this and I
sent you a private message as well. Thanks! π -Mali
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RE: Re: Sample βChoicesβ for Online Orders *Never* sent!!
Seriously, I always choose makeup and I always get fragrances! What?!
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Missing package and missing samples
Hi I placed two orders on August 10th, and they were shipped the same
day according to the emails. The trackings show both packages were
delivered, but order can't be found anywhere. Also, in the orde...
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1
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1 Reply
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Re: Missing package and missing samples
Hi @Anonymous,sorry to hear that! I edited your post to remove your
order numbers, for your security. I will send you a PM now to help!
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Pls delete my review
Can you please delete my review on Tatcha Rice Enzyme Powder Deep:
Combination/Oily Skin Thanks!
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1 Reply
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Re: Pls delete my review
Hi @Peskadoe,I'm happy to take care of this for you! You should see the
review come down from the site within 24 hours or so. Cheers, Stephanie
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I was charged twice!!!!
Hello I was recently charged twice for my order but the weird thing is
that there's a $10 difference in the 2 charges to my account and the 2
different order confirmations I revived as well one includ...
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9 Replies
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Re: I was charged twice!!!!
Hi @Anonymous, I'm very sorry to hear about your experience. I will send
you a private message to assist you further. Thanks! -Janean
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Re: I was charged twice!!!!
The same thing happened to me!! Iβll never order anything from Sephora
again.
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It must be just an authorization, the 2nd transaction wil...
It must be just an authorization, the 2nd transaction will fall back in
your account in 1 to 7 business days. I have experienced that. It only
happens in flash orders.
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Re: It must be just an authorization, the 2nd transaction wil...
It happened to me and mine wasnt a flash order.... so your theory is
wrong
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RE: It must be just an authorization, the 2nd transaction wil...
Thank you for adding this comment. It made me feel a little better
because Sephora hasn't replied to my emails about this mistake. I really
hope this plays out easily! This is still completely frustra...
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2 Replies
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Re: RE: It must be just an authorization, the 2nd transaction wil...
I just overdrafted because of this. This has NEVER happened to me. the
first order is showing as a post, and this new charge is showing as a
pre-authorization, they already charged me immediately afte...
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Re: RE: It must be just an authorization, the 2nd transaction wil...
Hi @LaurenAshleigh sorry about the delay. I always recommend contacting
us at 1-877-SEPHORA for immediate assistance. Has the auth settled from
your account yet? If not, send me a private message and I'd be happy to
help. xo, Jamila
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Re: I was charged twice!!!!
This JUST happened to me today. I placed an order two days ago (the
order includes the Sephora Flash subscription), and I was charged twice
yet there is a $10 difference between both of the charges. I...
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Re: I was charged twice!!!!
Hi Amariem39, I'm sorry to hear about this! I'm sending you a PM
shortly. Always, Danee
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Change of address for cosmo subscribers
How can I change my address so my cosmo subscription can be deliver to
me?
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Re: Change of address for cosmo subscribers
Hi @alondra0728, I moved your post to our Customer Support board! I'll
be sending you a private message shortly to assist. π Best Regards, β€οΈ
Raquel
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Re: Change of address for cosmo subscribers
@alondra0728 Great question! I believe a mod can help you out with
details on that. It is best to post your customer service question in
the Customer Support thread for better assistance. You will be ...
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no foil sample at all???
Okay... I know Sephora always sends online order packages with different
samples from what I chose online because of short storage or pure
laziness of the employees. But I just received an order with ...
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1 Reply
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Re: no foil sample at all???
Hi @krayfree, I will send you a private message to assist you further.
Thanks! -Mali
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Birthday
Spoiler (Highlight to read)I accidentally forgot to put my birthday in
when signing up so itβs stuck on January first 1800 when my actual
birthday is November 18th.I accidentally forgot to put my birt...
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1 Reply
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Re: Birthday
Hi @Rr7r, I have gone ahead and updated your Birthday to the correct
date in your Beauty Insider account. You may need to log out and log
back in to see the changes reflect. Thanks! -Mali
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Want to Show off Your Makeup Skills?
Want to share your makeup skills with the world? Show off your flawless
foundation for a chance to be featured on the @sephora Instagram
account. Just visit the Beauty Insider Community Gallery, uploa...
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Beauty Insider Points
Hello, I signed up with the beauty insider card about 6 years ago & used
my college email which I no longer have access to. I just created a new
account but I'm wondering if I can get my points from my VIB card
transfered to this account.
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1 Reply
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Re: Beauty Insider Points
Hi @Anonymous, I will send you a private message to assist you further.
Thank you! -Mali
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1 Reply
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Re: Cancel order
Hi @Shylap, I will send you private message to assist you further. Thank
you. -Mali
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How to enter code for PLAY extra credits
When ordering on line, how do you add the code for additional points for
subscribing to This PLAY? I keep missing out & need them added.
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1
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1 Reply
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Re: How to enter code for PLAY extra credits
Hi @IBGD, I will send you a PM so I can further assist you! Best Wishes,
Janean
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Brave Beauty in the Face of Cancer
Good morning, my Mom has recently been diagnosed with Anaplastic Thyroid
Cancer. It is the RAREST Cancer known. It is the most aggressive cancer
out there, end it is 99% fatal. It grows daily. Anyway,...
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10 Replies
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Re: Brave Beauty in the Face of Cancer
Hello @lja7, Can you please let us know through the link below (please
fill out the complete an interest form link) what store is closest in
the Chicago Area? Classes for Confidence are scheduled usua...
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RE: Re: Brave Beauty in the Face of Cancer
@SephoraStands, I want to thank you from the bottom of my heart for
making my Moms wish a reality. It was held this past Sunday @sephora in
Woodfield Mall. Suzy, Ashley, and Veronica did an absolutely...
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1 Reply
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RE: Re: Brave Beauty in the Face of Cancer
@SephoraStands, I donβt know what happened to the end of my paragraph, I
just want to make sure that you know I am forever indebted to youππ―
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Re: Brave Beauty in the Face of Cancer
I'm so sorry to hear about your Mom, @lja7! And I'm sorry our Brave
Beauty in the Face of Cancer classes aren't currently being held at our
Sephora stores in Chicago! I know this is disappointing and ...
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RE: Re: Brave Beauty in the Face of Cancer
@DaneeBT will you please make sure that my last reply is passed on to
@SephoraStands? Or to another person in charge? I really want them to
know how grateful I am to them and to you. Thank you!π
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Re: RE: Re: Brave Beauty in the Face of Cancer
@lja7, yes! Thank you so much for sharing this with us. I'm really glad
to hear your mother had a great and unforgettable experience! I will
definitely forward this to the appropriate contact π Thank you again!
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